Customer Service Office Assistant

Karen Perry

*** ********** *****, ****** ******, FL 34787 708-***-**** *******@*****.***

SUMMARY

I am looking for part time flexible employment with a good company. I have over 10 years’ experience in customer service and finance related fields, including general accounting (AP & AR). In addition to supervisory experience, strong computer and team building skills. I would love an opportunity to join your company and be a part of your team.

SKILLS

Proficient in various Microsoft applications. Advanced Excel, Intermediate Word and PowerPoint skills. Beginning Access, QuickBooks, Sharepoint and SQL experience.

EXPERIENCE

AT&T OCT 1985 – DEC 2013

FINANCIAL ANALYST

Responsible for all reporting for AT&T’s multi state indirect sales channel. This includes weekly and monthly reporting as well as forecasting and trend analysis.

Developed the Objective Model process that determined annual objectives for all authorized distributors. Reduced processing time to deliver objectives by 50%.

Trained department on all new processes and developed methods and procedures manuals.

Streamlined manual processes to automate a seamless operation. Reduced processing time by 80%.

Represented the department on the company wide Emergency Operation Committee.

Responsible for organizing and developing the departmental calendar and meetings scheduler.

PENSION TRUST - PORTFOLIO ADMINSTRATOR

Responsible for monthly processing of all financial statements for the venture capital companies.

Quarterly meetings with investors to develop any reports or special projects, as needed. Tracked all meeting notes and decisions.

SUPERVISOR – CENTRAL DATABASE ADMINISTRATION

Responsible for maintaining and entering of all product and purchasing data into the central database.

Developed ad hoc programming and reports, as needed.

Supervised a staff of 3.

SUPERVISOR - ACCOUNTS PAYABLES & RECEIVABLES

Responsible for all vendor and employee expenses, cash applications and reconciliation functions.

Developed weekly check runs, reducing redundancy by 80%. Oracle system.

Organized the processing and entering of all departmental journal entries into the mainframe system for the monthly closing. Developed tracking process, reducing manual process by 30%.

Monthly balance sheet analysis of all accounts.

Supervised a staff of 5.

Karen Perry

606 Westcliffe Drive, Winter Garden, FL 34787 708-***-**** *******@*****.***

COMMUNITY SERVICE

American Cancer Society - Relay for Life West Orange – 2016 to present

Coordinated fundraising activities as captain of my relay team. Expanding on potential prospects to be incorporated to our fundraising efforts annually.

Second Harvest – 2017 to present

Volunteer for food organization events and special projects throughout the year.

Southeastern Food Bank/Bread of Life Fellowship – 2017 to present

Volunteer for food distribution events throughout the year.

EDUCATION

Moraine Valley Community College – Palos Park, IL

Coursework emphasis in Computer Science and Accounting

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