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Customer Service Sales

Auburn, Alabama, United States
$15 an hour
September 17, 2018

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Alina Mills

*** ******* ** *** **, Auburn, AL ***32


Self-motivated individual with exceptional leadership, organizational and interpersonal skills, encompassing key values of integrity, honesty, appreciation, teamwork, growth, and results-orientation with an eye toward continuous improvement. Well known by management as someone who gets things done.


3 years of administrative, customer service experience

Able to work independently with little supervision

Team worker who is able to adapt to highly dynamic and changing environment

Ability to multitask

Ability to work with goal-oriented and results-focused approach

Certified Microsoft Office Specialist (Word, Excel, PowerPoint)

Excellent written and verbal communication skills

Additional languages: Russian and Ukrainian


Guest Service Agent Aug 2017 – Mar 2018

Grand Hotel & Suites, Toronto, ON

Operated front desk switchboards, receiving and routing telephone calls

Posted charges and processing payments from guests

Reviewed reservations due to arrive, overlook special requests and other factors requiring follow-up

Responded to guest comments and complaints in a courteous, professional, and expeditious manner

Promoted and sold services/amenities of the hotel

Kept housekeeping and other departments informed of any special requests, late check-outs, and special needs areas

Sales Associate Jul 2016 – Aug 2017

Forever 21, Eaton Centre Mall, Toronto, ON

Took care for all clients concerns: offered general information and product availability by telephone and in person

Maintained inventory control using computerized in-house database system

Assisted an average of 50 customers per day with responding to inquiries, finding and selling products

Consistently maintain top performance in number of transactions and sales targets

Administrator May – Nov 2015

Kids Club, Akhtyrka, Ukraine

Organized client events, maintained and coordinated appointments, preserved event files

Completed monthly reports, prepared contracts and agreements, prepared daily invoices

Prepared Company Weekly Events for electronic function board

Developed new menu items during summer season which increased total income of a company by 20%

Conducted analysis in order to identify cost resulting in a 20% increase in sales

Improved security by repositioning cameras controlling incidents of theft

Developed new employee break schedule in order to minimize downtime for rides

Alina Kasianenko

500 Webster Rd Lot 29, Auburn, AL 36832



Customer Service Representative Sep – Apr 2015

TV Company “TVK”, Akhtyrka, Ukraine

Handled inbound calls in a polite and professional manner

Utilized database to locate and obtain customers information, set up customer accounts

Verified documents using internal computer database system

Completed accounts payable and received functions

Filed, sorted and matched invoices

Named employee of the month

Server May – Sep 2014

Moody Gardens Resort, Texas, USA

Assisted in organizing special event

Provided efficient and courteous customer service

Utilized great innovative approaches and problem solving skills to handle customers’ needs

Trained new servers to follow proper procedures

Greeted and engaged customers to provide excellent service

Delivered orders to clients and set up full-service events

Increased sales through suggestive selling and service promotion


International Business Diploma Jan 2016 – Present Centennial College, Toronto, ON

Bachelor’s Degree in Tourism and Hospitality 2012 - 2016 National University of Taras Shevchenko, Kyiv, Ukraine

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