Customer Service Sales
Resume:
Alina Mills
*** ******* ** *** **, Auburn, AL ***32
**************@*****.***
https://www.linkedin.com/in/alinakasianenko/
Self-motivated individual with exceptional leadership, organizational and interpersonal skills, encompassing key values of integrity, honesty, appreciation, teamwork, growth, and results-orientation with an eye toward continuous improvement. Well known by management as someone who gets things done.
HIGHLIGHTS OF QUALIFICATIONS
3 years of administrative, customer service experience
Able to work independently with little supervision
Team worker who is able to adapt to highly dynamic and changing environment
Ability to multitask
Ability to work with goal-oriented and results-focused approach
Certified Microsoft Office Specialist (Word, Excel, PowerPoint)
Excellent written and verbal communication skills
Additional languages: Russian and Ukrainian
WORK EXPERIENCE
Guest Service Agent Aug 2017 – Mar 2018
Grand Hotel & Suites, Toronto, ON
Operated front desk switchboards, receiving and routing telephone calls
Posted charges and processing payments from guests
Reviewed reservations due to arrive, overlook special requests and other factors requiring follow-up
Responded to guest comments and complaints in a courteous, professional, and expeditious manner
Promoted and sold services/amenities of the hotel
Kept housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
Sales Associate Jul 2016 – Aug 2017
Forever 21, Eaton Centre Mall, Toronto, ON
Took care for all clients concerns: offered general information and product availability by telephone and in person
Maintained inventory control using computerized in-house database system
Assisted an average of 50 customers per day with responding to inquiries, finding and selling products
Consistently maintain top performance in number of transactions and sales targets
Administrator May – Nov 2015
Kids Club, Akhtyrka, Ukraine
Organized client events, maintained and coordinated appointments, preserved event files
Completed monthly reports, prepared contracts and agreements, prepared daily invoices
Prepared Company Weekly Events for electronic function board
Developed new menu items during summer season which increased total income of a company by 20%
Conducted analysis in order to identify cost resulting in a 20% increase in sales
Improved security by repositioning cameras controlling incidents of theft
Developed new employee break schedule in order to minimize downtime for rides
Alina Kasianenko
500 Webster Rd Lot 29, Auburn, AL 36832
**************@*****.***
https://www.linkedin.com/in/alinakasianenko/
WORK EXPERIENCE (Continued)
Customer Service Representative Sep – Apr 2015
TV Company “TVK”, Akhtyrka, Ukraine
Handled inbound calls in a polite and professional manner
Utilized database to locate and obtain customers information, set up customer accounts
Verified documents using internal computer database system
Completed accounts payable and received functions
Filed, sorted and matched invoices
Named employee of the month
Server May – Sep 2014
Moody Gardens Resort, Texas, USA
Assisted in organizing special event
Provided efficient and courteous customer service
Utilized great innovative approaches and problem solving skills to handle customers’ needs
Trained new servers to follow proper procedures
Greeted and engaged customers to provide excellent service
Delivered orders to clients and set up full-service events
Increased sales through suggestive selling and service promotion
EDUCATION
International Business Diploma Jan 2016 – Present Centennial College, Toronto, ON
Bachelor’s Degree in Tourism and Hospitality 2012 - 2016 National University of Taras Shevchenko, Kyiv, Ukraine
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