Medical Assistant Customer Service

TERRY HESSLER

** ***** *****, ****, ** ***** H: 209-***-**** C: 209-***-**** ************@*****.***

PROFESSIONAL SUMMARY

With over 31 years of customer service and 19 medical assistance experience, I have a passion for working in a high-energy, team-oriented environment. I am experienced in greeting patients, scheduling appointments, preparing and maintaining patient charts, training staff and managing front office duties while handling multiple telephone lines. I am a service-oriented employee and am interested in a position with your company where I can share my enthusiasm for patient care

PROFESSIONAL SKILLS

CPR Certification

Triage doctor calls

Holter hook up and scanning

Greeting Patients

Managing and maintain Coumadin Clinic

Answering multi-line phone system

Treadmill set-up and assistance

Order office supplies and maintain inventory

Managing Remote Pacemaker Clinic

Follow Dr’s Schedules and make appts

Interviewing and hiring staff

Training Staff

EMPLOYMENT HISTORY

Medical Assistant (non-invasive cardio tech(not certified)

07/2018 - 08/2018

Elizabelth Hereford

Interviewed and assessed patients to record vital signs and to obtain medical information including weight and height measurements.

Assessed patients and documented medical histories in electronic medical records system (EMR).

Documented patient information obtained from interviews and maintained patient files.

Assisted doctors with non-invasive procedures.

Walk in and scheduled blood pressure checks

Perform 12lead EKG

Perform Treadmill testing

Schedule Ziopatch appt's and place the ziopatch.

My salary $16.00 an hour

Dignity Health (non-invasive cardio tech) 03/20/17-06/25/2018

Nuclear Imagine Dept- Sacramento, California

Schedule patients for the Nuclear stress test giving all instructions to follow

Check in patients on the test date

Prep patients for the test with explanation of test

Monitor patients during the stress portion of the test as well as after test

Track and Order all office supplies

Provide patient education

My salary $19.32 an hour

Medical Assistant, (non-certified) 08/2015 – 02/2016

Sutter Gould Medical Foundation – Lodi, California

Interviewed and assessed patients to record vital signs and to obtain medical information including weight and height measurements.

Assessed patients and documented medical histories in electronic medical records system (EMR).

Documented patient information obtained from interviews and maintained patient files.

Assisted doctors with non-invasive procedures.

Scheduling Appointments

24 hour Holter Monitor hook up and Scanning using Zymed

Perform 12 lead EKG

Managed various general office duties such as answering multi-line phones and scheduling appointments.

Provided patient education.

My salary $18.00

Lead Medical Assistant, (non-certified) 07/2000 – 08/2015

Regional Cardiology Associates – Lodi, California

Interviewed and assessed patients to record vital signs (pulse, temperature and blood pressure) and to obtain medical information including weight and height measurements.

Assessed patients and documented medical histories in electronic medical records system (EMR).

Documented patient information obtained from interviews and maintained patient files.

Assisted doctors with non-invasive procedures.

Scheduling Appointments

Perform 12 lead EKG

Treadmill Stress Testing

24 hour Holter Monitor hook up Scanning using Philips Zymed

Trained new staff on quality control procedures.

Authorized drug refills and provided detailed prescription information to pharmacies.

Followed infection control procedures.

Provided patient education.

Performed monthly inventory and maintained office and medical supply counts.

Monitored over 200 patients in the Coumadin clinic.

Enrolled and monitored patients in routine trans-telephonic pacemaker checks.

My salary $18.00 an hour

Receptionist, 06/1999 – 07/2000

Dr. Navones, Office of Internal Medicine – Lodi, California

Assessed patients and documented medical insurance information

Manage multi-line phone system and conduct triage for doctor and staff

Communicate doctor’s orders with patients

Schedule appointments

My salary $13.50 an hour

Lead Cook, 08/1987 – 05/1999

Galt Elementary School District – Galt, California

Assist with menu planning

Manage inventory of all kitchen supplies

Cook and prepare meals for over 200 students daily

Uphold all cleanliness and safety standards of kitchen

Train new staff

My salary $12.50 an hour

PROFESSIONAL CERTIFICATIONS & EDUCATION

CPR and AED certified through the American Heart Association

Medical Terminology Course

Basic EKG Interpretation

Heart Failure Device Therapy

Microsoft Suite (Word, Excel, PPT, Outlook)

EDUCATION

High School Diploma: 1977

Galt High School – Galt, California

REFERENCES

Available Upon Request

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