Bo. Florencio Carr.*** Km.*.* HC**-.***** Fajardo, P.R. 00738 939-***-**** & 787-***-**** ac61xy@r.postjobfree.com

John(Juan) Estrada

Objective

To utilize my professional and life skills experience with the intention of securing a professional career with ample opportunity to tackle challenges and advance, while continuously building on my library of knowledge and skills.

Technical Skills/Proficiencies

Knowledge of overall casino operations, surveillance & security techniques, Casino law, regulations and regulatory apparatus and how it functions

Knowledge of Federal & Local Laws and their applications to casinos

Knowledge of surveillance equipment & technology (CCTV)

Computer knowledge

CPR certified

Customer service oriented

Experience

2014-2016 El Conquistador Resort & Spa Fajardo, P.R.

Security Director

Work directly with corporate executives, hotel General Managers and other property Security Directors to ensure safety of guests and hotel employees at El Conquistador Resort.

This position implements training and programs and conducts security assessments of properties and maintains liaison with federal, state, and local law enforcement agencies.

I am responsible for creating various security manuals, guides and standard operating procedures (i.e. emergency action plan including “Active Shooter”)

2013-2014 El Conquistador Resort & Spa Fajardo, P.R.

Security Operation Manager

Responsible for safety and security of guests, associates and hotel (buildings)

Crime prevention and investigation

Security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys, etc.

Initiating or maintaining policies and procedures for general safety and security

Training of staff for emergency procedures

Inspections relating to hotel security

Regular security meetings

Supervising the security team effectively

Maintaining good working relationships with management and members of other departments

Keeping up-to-date with world news and hospitality security trends

1997-2013 El Conquistador Resort & Spa Fajardo, P.R.

Casino Surveillance Manager

Protect company assets

Detect cheating by a person or group from any designated area

Responsible for the overall Surveillance operations

Responsible for the communication of sensitive and control issues to the appropriate levels

Perform self and internal audits to ensure compliance with all Casino SOP and regulations

Interview, hire, train supervise, evaluate, and discipline staff in accordance with company policies and procedures

1996-1997 El Conquistador Resort & Spa Fajardo, P.R.

Hotel Security Officer

Responsible for employees and guests security throughout the resort which included posts and/or roving

1996-1997 El Conquistador Resort & Spa Fajardo, P.R.

Fitness Training Instructor (guests activities)

Responsible for offering gym amenities and training on a daily basis to our guests

Education

Keiser University

1900 W. Commercial BLVD., Suite 100 Ft. Lauderdale, 33309

Florida

AA

Associate of Arts in Criminal Justice

GPA 3.5

Newport/ Pacific High School

Oak and Pawnee Streets, Scranton, PA 18515

PA

High School Diploma

General Studies

Awards/Accomplishments

Certificate of Completion- Caribbean Gaming Surveillance Training Program

April 19-24 2003

Slot Surveillance, Surveillance Overview, Table Games Surveillance, Blackjack Surveillance, Single Deck Games Surveillance, Card Counting, Craps Training, Baccarat and Roulette Surveillance, Scams, Protection of Finance Areas and Gaming Materials

Manager of the Quarter Award

Train the Trainer (Tourism) Certified

Certified Lodging Security Director-AHLEI

OSHA Safety Training: The 30-hour Compliance Course (certificate)

Active Shooter: IS-00907 (FEMA certificate)

FEMA Safety Orientation: IS-00035.16 (certificate)

Personal Protective Equipment Solutions for the Hospitality Industry (certificate)

2008

2013

2016

2016

2016

2016

2016

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