Front Desk Customer Service

**** ** ******* **

Hillsboro, Ohio *****

Cell 937-***-****

Email: **************@*****.***

Education:

**** ******** ** ******** ***** Community College

Associates of Arts & Science Degree

Graduate of Hillsboro High School

Experience:

Front Desk Receptionist/Alkermes.Feb.2017-Present. Job Duties: Keeping Front Desk tidy and presentable. Greet and welcome Guests. Distribute appropriate visitors badge. Answer questions and address complaints. Answer all incoming calls and redirect them or take messages .Distribute mail and packages. Keep updated Training records and Files. Perform other clerical duties as assigned.

QA Technician/Alkermes: Oct.2015-Feb.2017.Job Duties: Support process documentation on a daily basis .Process request for creation, revision, and obsolescence of controlled documentation. Edit and Review documentation formatting to ensure compliance with template requirements. Review documentation to ensure compliance with requirements for approval and implementation.

Substitute Teacher &Office Aide/Fairfield-Leesburg City Schools. April 21, 2015-Present. Job Duties: Assist teachers, in the classroom, with the education of our children. Assist students and teachers with day to day classroom administration. Assist with filing and coordinate general office tasks including data input. Assist with attendance and tardy issues including calls to parents. Assist teachers with overseeing students during recess and nutrition periods. Work with school staff to enforce class decorum and conduct rules of the School.

PT Sales Cashier/Factory Connection .July2015-Oct.2015. Job Duties: Assist customers with purchases, stocking sales floor. Responsible for presentation and cleanliness of sales floor.

Front Desk Receptionist, AP/Kenworth-April 2015-Oct.2015. Job Duties: Keeping Front Desk tidy and presentable. Greet and welcome Guests. Answer questions and address complaints. Answer all incoming calls and redirect them or take messages .Distribute mail and packages. Monitor office supplies and order them if needed. Keep updated records and Files. Scheduled Travel arrangements, interviews and conference rooms. Perform other clerical duties as assigned.

HIM Technician/ Precyse: Sept 2014- April 2015.Job Duties: Keeping excellent documentation and Responsible for Prepping and Scanning patient files into computer system.

Visitation Monitor/ Highland County Children Services: March 2014-Aug 2014.Job Duties: Overseeing parent visitations with their children that were placed in foster care. Making sure parents and Foster parents were compliant with all rules and regulations concerning visits, making sure children were well supervised and keeping very accurate documentation of each visit.

Staffing Specialist/ Iforce: July 2013- Feb.2014.Job Duties: Recruitment and interviewing of qualified employees to fill both permanent and temporary positions at local companies. Drug testing and employee benefit enrollment.

Human Resource Assistant/ Rent 2 Own-March 2012-June 2013. Job Duties: Assist with the administration of the day-to-day operations of the human resources functions and duties. Carry out responsibilities in some or all of the following functional areas: recruiting, departmental development, HRIS, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment.

Director of Sales/Front Desk-Hampton inn & Suites and Holiday Inn Express- Feb.2009-March 2012.Job Duties: Identify, develop, and maintain property sales and marketing objectives, plans, and programs in accordance with the hotel's mission statement. Maximize profits of the hotel through creative and selective selling. Responsible for all group business and maintaining constant contact with corporate accounts. Assist General Manager in interviewing, the hiring process and training of Front Desk staff.

Night Audit &Front Desk /Holiday Inn Express-Sept.2005-March 2012.Job Duties: Verify and balance entries and records of financial transactions reported by various hotel departments during the day. Keep close eye on budget and numbers .Perform check-ins and check-outs .Make reservations. Known for great customer service

References available upon Request

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