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Customer Service Representative

Location:
Fresno, California, United States
Salary:
17.00
Posted:
September 14, 2018

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Resume:

Denice D. Turner

**** * ******* ******

Fresno, CA 93722

559-***-****

OBJECTIVE: To obtain a position with a dynamic company that will utilize and challenge my skills and promote new learning experiences.

PROFESSONAL SKILLS:

Typing speed is 65+ WPM; Currently possess a Real Estate License and experienced in the areas of: Apartment Leasing, Customer Service, Retail Management, Office Management, Department Management, Accounting, Administrative Support and Escrow support (assistant)

Skilled in staff development, human resource issues, AP/AR and payroll

Excellent data entry, clerical, customer service and telephone skills

Proficient in Microsoft Office, Word, Excel, Power Point, Outlook and company specific software

Ability to work in a fast-paced team-oriented environment, excellent interpersonal, communications, organizational, and leadership skills. Very assertive, punctual, dependable, and reliable PROFESSIONAL EXPERIENCE:

1/18 to Present ICONMA Fresno, CA

Customer Service Representative

Receive and process daily orders for Winfield United, Inc. Front office duties that include greeting customers answering phones, directing calls, setting up shipments and working with warehouse to coordinate product supply and delivery.

1/11 to 11/17 PACE TPA Fresno, CA

Flexible Spending Account Manager, 401(k) Administrator, Defined Benefit Administrator, Accounting Clerk

Processed day to day plan contributions and enrollments for client enrolled in medical flexible spending accounts. Duties also included contribution reconciliation, account communications, plan compliance, document restatement and attending benefit health fairs. Prior to managing FSA Accounts, also did accounting for the company as well as handled 401(k) plans and Defined Benefit Plan accounts. 10/09 to 1/11 FRESNO COUNTY SUPERIOR COURT Fresno, CA Clerk – Family Support Division

Provided legal clerical support preparing, reviewing and processing legal documents and calendared in support of court operations. Performed other related duties as required. 2/09 to 5/09 INTERNAL REVENUE SERVICE - Seasonal Fresno, CA Data Transcriber

Data entry – 2nd tour of duty; responsibilities included entering information from various tax forms of individuals to a computer-generated system of the IRS. 7/08 to 8/08 CORPORATE STAFFING SOLUTIONS – Temporary Fresno, CA Reception/Customer Service

Responsibilities included handling of front office and answering phones. Customer service skills include greeting and assisting clients. Researched information as well as filling, typing, and working in the mailroom.

3/08 to 6/08 INTERNAL REVENUE SERVICE - Seasonal Fresno, CA Data Transcriber

Data entry; responsibilities included entering information from various tax forms of individuals to a computer-generated system of the IRS.

11/07 to 1/08 GOTTSCHALKS Fresno, Ca

Customer Service Representative – Seasonal

Assisted customers with their purchases, stock replenishment and control, cashier 4/05 to 8/07 MERCURY COMPANIES Fresno, CA

Escrow Assistant – Alliance Title Company/Financial Title Company Assist Escrow Officer with handling of escrow transactions for Realtors, Lenders and Home Owners. EDUCATION:

University of Phoenix Bachelors & Master’s Degree: Business Management Online 1999 to 2000 and 2015 – 2016

Currently taking a course in HR Management (2018)

DeAnza College General Studies

Cupertino, CA 1989 to 1990

Milpitas High School High School Diploma

Milpitas, CA 1989

Exceptional References Available



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