***** ****** *** **. **********, MD 20874
Recent graduate with a Bachelor of Science in Computer Networking and Cyber Security, summa cum laude. Seasoned professional looking to apply years of customer relationship management skill to the IT industry. Highly familiar with networking, network security, Cisco infrastructure equipment, and Windows and Linux Server Administration.
Networking- TCP/IP, Cabling, Infrastructure Models, OSI Model, LAN/WAN, Wireless, VLAN, IPv4, IPv6, DNS
Network Security- Firewalls, IDS/IPS, Switch/Router Security, DMZs, Remote Access, Physical,
Cisco Routing and Switching- OSPF, EIGRP, RIP, BGP, Configuration, Management
Software Knowledge- Linux, Windows Server 2012, Windows Server 2016, Active Directory, Microsoft Office, Adobe, Social Media Platforms
Troubleshooting- Analyzing logs, files, customer information and conducting research to solve technical problems
Residential Service Manager Bethesda,MD
Aquatic Services, Inc. April 2003-September 2016
Managed scheduling services, troubleshooting and customer support to high profile clients throughout the Bethesda, Potomac and Washington DC area.
Trained rotating seasonal employees, directing on how to troubleshoot pool equipment including gas and electric heaters, swimming pool pumps, filters and other common equipment to allow employees to address problems independently
Supervised staff to ensure adherence to work schedule, safety protocols and detail
Conducted active client engagement to build a strong, trusting relationship with all clients by being completely accessible 24 hours a day via phone, text and email.
Analyzed suspected problems and developed creative ideas to solve these problems
Addressed problems proactively to increase customer satisfaction, keep the customer’s experience positive and reduce service calls to headquarters
Managed and maintained large recreation club including community swimming pools and tennis facilities. Installed and updated club’s computer network including wiring installation, wifi setup and desktop troubleshooting to allow for interrupted service
Performed routine maintenance on all swimming pool systems including pump, filter and computerized
Analyzed satellite imagery programs such as Google Earth and Google Maps to locate potential clients. Confirmed residence address using realtor or people search sites such as Spokeo.
Custom PC Builder Germantown, MD
Self-Employed February 2012-September 2017
Build custom gaming PCs in spare time
Research hardware compatibility to ensure functionality
Troubleshoot issues with Windows Operating Systems, BIOS or hardware firmware
Build upgraded PCs from spare parts and components from older computers to donate to charity
Research Support Specialist/Virtual Lister Rockville, MD
Westat June 2018-August 2018
Utilized a combination of proprietary Westat geographical information software and internet search engines to identify and build a database of commercial buildings in support of the Commercial Building Energy Consumption Survey sponsored by the Department of Energy
Troubleshoot hardware and software problems to assist fellow coworkers
Maintained and secured, detailed records to ensure accuracy and anonymity of buildings and property owners
Research Support Specialist/Reviewer Rockville, MD
Westat August 2018-Present
Check accuracy of metadata entered from virtual listers and correct as needed
Pass/Fail virtual lister segments and make recommendations on how to improve accuracy
Baseball Commissioner/Youth Baseball Coach Boyds,MD
Upper Montgomery Athletic Club December 2014-December 2016
Volunteered as UMAC’s 7/8U Commissioner to allow children the opportunity to learn and play baseball
Volunteered as a youth baseball coach teaching teamwork, player interaction, skills and good sportsmanship
Utilized strong problem solving, parent interaction and multi-tasking skills
Performed community outreach to find coaches and sponsors for each team and placing of children on teams meeting the needs of both coaches and parents.
Sustain active availability to parents and coaches at all times of day through phone, text and email to resolve problems or escalate issues as necessary.
Created team practice and game schedules and rescheduled cancelled games
Montgomery College Rockville, MD
Associate Degree in General Studies December 2000
University of Maryland College Park College Park, MD
Bachelor of Arts in History December 2003
Concentration in United States History
University of Maryland University College Adelphi, MD
Bachelor of Science in Computer Networking and Cyber Security December 2017
Summa cum laude
Led a team in developing a comprehensive assessment plan and network infrastructure proposal covering all business and technical requirements including LAN/WAN, wireless, security, VoIP, active directory, and group policy.
Conducted risk assessments of company assets, infrastructure, security, policies, protocols and methodologies using qualitative and quantitative measures. Recommended mitigation strategies to reduce risk and harden security.
Developed plans and strategies for deploying Windows Server 2012 into existing network infrastructure. Planning for DHCP, Active Directory, DNS and file and print sharing implementation
Drafted proposal to migrate company machines from Windows to Linux ensuring hardware, file, active directory and security compatibility.
University of Maryland University College Adelphi, MD
Bachelor of Science in Cyber Security Management and Policy Present
Currently enrolled part-time
Developed white papers, technical descriptions and technical instructions
Developed plans and recommendations for company to integrate identity management and government compliance
CompTIA A+ July, 2016
CompTIA Network + August, 2016
CompTIA Security + June, 2017