Customer Service Manager
Resume:
Mary J Hoerman
Apt ***
Independence, MO 64057
Phone: 816-***-****
Email: *************@*****.***
Objective
I am looking for a company that can used my extensive skills in their company as a call center representative. I have a complete home office and I am ready to work.
Abilities
I have used many systems over the years. I am proficient in all the Microsoft suite of products. I have used Salesforce CRM.
Employment History
Client Services Technical Representative, Customer Service Representatives 12/2004 - 06/2018 Viracor-Eurofins Clinical Diagnostics 1001 NW Technology Drive, Lees Summit, MO I worked taking incoming calls from all the major labs such as ARUP, MAYO, LabCorp and Quest. I also handled calls from all of the major transplant hospitals. Our goal was first call resolution. I was the Technical representative so when one of the other call agents could not answer a call, it was transferred to me for resolution. I was reponsible for all Call reports monitoring time on calls, time logged in etc. These reports were provided to manager for assessing response to calls.
I ran all database reports for clients and management. These reports measured quality statistics as well as questions regarding number of a given test they had ordered. Education History
Completion
Date
Issuing Institution Location Degree Received Course of Study 05/1965
Ruskin High
School
Kansas City, MO,
MO
High School
Diploma
General High School
Curriculum
Certifications
Certification Title Issuing Organization Completion Date
Expiration Date
Medical Records
Technicial
American Association of Medical Records
Technicians
05/1967 01/1972
References Available on Request
Mary Hoerman
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