Mary J Hoerman
Independence, MO 64057
I am looking for a company that can used my extensive skills in their company as a call center representative. I have a complete home office and I am ready to work.
I have used many systems over the years. I am proficient in all the Microsoft suite of products. I have used Salesforce CRM.
Client Services Technical Representative, Customer Service Representatives 12/2004 - 06/2018 Viracor-Eurofins Clinical Diagnostics 1001 NW Technology Drive, Lees Summit, MO I worked taking incoming calls from all the major labs such as ARUP, MAYO, LabCorp and Quest. I also handled calls from all of the major transplant hospitals. Our goal was first call resolution. I was the Technical representative so when one of the other call agents could not answer a call, it was transferred to me for resolution. I was reponsible for all Call reports monitoring time on calls, time logged in etc. These reports were provided to manager for assessing response to calls.
I ran all database reports for clients and management. These reports measured quality statistics as well as questions regarding number of a given test they had ordered. Education History
Issuing Institution Location Degree Received Course of Study 05/1965
Kansas City, MO,
General High School
Certification Title Issuing Organization Completion Date
American Association of Medical Records
References Available on Request