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Manager Customer Service

Chicago, IL
September 14, 2018

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Gary Letten

**** *. **** **, *******, IL ***** Telephone: 773-***-**** Email:


Seeking career-oriented position utilizing business experience to add value and contribute to progressive organization offering opportunity for professional advancement and personal growth.


Illinois Tollway 2016 to 2017

Seasonal Position

• Responsible for managing and repaying a bank of money and

using superior math skills for collecting and making correct

change for commuters during busy rush hour periods

United States Post Office 2015 to 2016

Seasonal Position

• Overseeing delivery sorting and distribution of Amazon packages

and priority mail to carriers for speedy delivery

Roundy's Corp. Mariano's Fine Foods 2014 to 2015

Assistant Manager - Grocery

Highly skilled in providing excellent customer service

Able to give accurate and detailed information to customers regarding products

In depth knowledge of rotation and maintenance of stock

Midwest Gaming – Rivers Casino 2011 to 2014

Table Games Dealer

Excellent guest relations skills, neat and well groomed appearance.

Profound ability to maintain a flexible work schedule.

Uncommon ability to work in a fast-paced, noisy environment.

Using excellent math skills in a fast-paced pressure-filled environment to make quick determination of game hands, totals, and multiple odds payouts while dealing blackjack, Texas Hold Em Bonus, Mississippi Stud, Caribbean Stud, Three Card and Four Card Poker

Mad Dog Execution 2007 to 2011

Subsidiary of AOS Securities

General Partner

Part owner responsible for executing client’s orders, utilizing market and options knowledge to maximize client returns.

Proficient in all aspects of the day-to-day operations of desk management, from the CBOE Floor Broker Workstation to over-the-phone arbitrage with Brokers in the trading pits.

I.A. Englander 2006 to 2007

Desk Manager

Helped create the firms IWM operation within the CBOE trading floor.

Oversaw the day-to-day activities within the IWM operation, servicing multiple clients.

Lakeshore Securities 2000 to 2006

Assistant Desk Manager

Service of clients utilizing market and options knowledge to enhance execution of Clients’ orders.

Proficiency in CBOE Floor Broker Workstation and highly capable in over-the-phone arbitrage with Broker in trading pits.

Responsible for over 1,000,000 Contracts per month from JP Morgan Bank. With outstanding performance under pressure.


Richard J. Daley College, Chicago, Illinois 1977–1981


Series 7, Series 63 Candidate

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