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Customer Service Office

Location:
Chennai, Tamil Nadu, India
Posted:
September 14, 2018

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Resume:

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RESUME

Suresh Sundaram

No.*, Unna malai, *st Cross Street,

Madambakkam, Chennai-600126

E-mail: ac61ud@r.postjobfree.com

Mobile No: +91-917*******

Passport No - J1269431

CAREER OBJETIVE: -

To secure challenging assignments as a Logistics in Exports & Imports, in where I can apply my knowledge and skills which I had gained and developed during my previous experience as a senior Customer service coordinator.

PROFESSIONAL EXP ERIENCE: -

Working in HAPAGLLOYD GLOBAL SERVICES (Chennai) as SR. Coordinator - Customer services from Feb 25th 2013 to Till Date

FIRST SOURCE SOLUTIONS LTD, Chennai, TN (Sep - 2010 to Feb - 2013)

GLOBAL NET SOLUTIONSPVT.LTD,Chennai, TN (Aug - 2008 to July - 2010)

CAMEOCORPORATESERVICES LTD, Chennai, TN (Apr - 2006 to July -2008) Designation

SR. COORDINATOR- CUSTOMER SERVICE COORDINATOR

(Exports Documentation)

PROCESS KNOWLEDGE

ATPRESENT:

Handling customers e-mail and communicating with the Area, destination and supporting the customer's to resolve the problems in any situation (E-mail Box).

Communicating with customers and area office related to all kind of documentation issues like correction, release or any containers issues etc

Analyzing the problems through mails and resolving in time manner.

Learned all sub process like Inputting, Indexing, Release, Correction, mailbox etc.

Taking responsibility while TL's not in shift such as assigning the shipments to users and allotting the work to others.

Taking reports and status at the shift end and send mail to TL's and Managers.

Preparing error reports with charts on weekly basis to highlight the error.

Conducting team meeting even TL's are not in shifts or in absence.

Preparing team performance report on weekly basis. 2

Overall Process Experience

Created Bill of ladings in IBM platform (FIS)

Processing the correction request from Customers and solve the problems in time- manner

Release the sea way bill as per schedule time

Handling e-mails communication (customers / area office)

Handling the activities in the basis of Urgent & FIFO

Create the team performance report (Weekly & monthly).

KPI - TAT analysis

Handling team error review meeting.

Ensure reports are shared with the agreed stake holder on time.

Customers and countries requirements sharing among the team

Keep track of errors and work on the feedback provided by the team leaders and managers.

Telecom customer accounting Dept (Net banking) - MIS data compiling; Data generating; Analyzing the reports; Payment Posting and Reconciliation; Customers and vendors email handling.

Web Research (Data capturing; Data conversion)

Records management division - Banking, Insurance and Cellular documents& application ACHIVEMENTSANDAWARDS:-

I created the 65+ bills within 4 months in the initial period.

Based on my MS-excel knowledge within 8 TL moved to me release process, in that time release in one shift 633 shipments and more than five times crossed to release 550 + shipments in a shift.

Based on performance after 13 month's moved into correction process; in single shift more than 15+ time I did the correction 100+ shipments;

And year of 2015 continuously did the correction whole week in each day 100+ shipments; and year of 2016 in week 44 continuously did the correction whole week in each day 200+ shipments, also in correction my highest productivity 265 shipments in same week.

Handling E-mails based on requirements.

I got Twinkling star' award 2 weeks & Superstar' award more than five months. ExtraResponsibility in Organization:-

Giving suggestion process improvement for team growth.

Share my process knowledge team member.

Training the new employee for the process.

EDUCATIONALQUALIFICATION:-

3

PGDCA, SISI institute Chennai, TN (June 2006) with 'B Grade

BSC, Bharathidasan university, Thanjavur, TN (April 2003) with 59.68%

12th Stud, Computer science, State Board. Higher Secondary School, TN (April 1999) with 62%

COMPUTER PROFICIENCY:-

DBMS packages : MS Access / SQL.

MS-Office : Excel, Word and Power point

Typing : Lower

Qlik-View : Beginner

STRENGTH

Ability to work as a team player and also can lead a team at any manner.

Good Coordinating qualities, having the ability to manage a team.

Presentation Skills.

Well Disciplined, highly adjustable and Self-confidence. PERSONALDETAILS:

Date of birth : 15.05.1983

Father's name : M. Sundaram

Nationality : Indian

Marital Status : Married

Permanente Address : 106/2, Merpanaikadu Village

Aranthangi - Taluk

Pudukkottai - 614624

Hobbies : Hearing music, Reading books and Playing Cricket DECLARATION:-

I am in great pleasure to forward my application with related particulars for Team leader. If you provide me an opportunity to serve as a Team leader, I will discharge my duties to the best of my ability. Thanking You.

Place: Chennai

Date: 01/09/2018 (Suresh Sudaram)



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