Customer Service Office

Summary of Qualifications

Results-oriented, self-motivated educator and professional with over twenty years of customer service, six years of executive assisting, and seven years of experience in education and training. Strong problem-solving, organization and interpersonal skills. Experience with budgets, accounts, events, and administrative duties. Regarded as a hard-worker, team player and leader.

Professional Experience

June 2018 – Present Texas A&M University Round Rock, TX

Program Coordinator

- Coordinate and supervise the OBGYN and Family Medicine

Clerkships

- Assist the Assistant Dean with Elective Courses

Jan. 2017 – June 2018 Rapid Recovery Center of Texas Cedar Park, TX

Texas Regional Office Manager

- Assistant to the President of Rapid Recovery Center (RRC).

- TX Regional Culture/Hospitality Trainer

- Assist other RRC Leadership Staff: SVP of Operations,

VP of Technology, VP of Clinical, VP of HR, VP of QA

VP of Business Development, and VP of Strategic Initiatives

- Perform administrative functions for the regional office; including

but not limited to, coordinating calendars and meetings,

scheduling travel and accommodations for corporate and regional

staff and prepare presentations and proposals and conduct any

other corporate correspondence.

- Develop and build relationships with external vendors and staff

including setting up new vendor accounts and managing current

accounts and negotiate contracts for vendors.

- Purchasing and acquisition of supplies and equipment in

regional office.

- Provide support with processing payroll with the Controller.

- Maintain and update policies and procedures.

- Assist in the implementation of Quality Assurance and

Performance Improvement within the region.

- Coordinate and facilitate the creation of Workflows

for our TX Center staff from Pre-Admissions through

Discharge

- Oversee the initial application process with the State of TX

for our Centers.

June 2012 – Jan. 2017 The University of Texas at Austin Austin, TX

Senior Administrative Associate/

Program Coordinator/Academic Advisor

College of Education, Dean’s Office

- Assistant to Senior Associate Dean of Education

- Managed three accounts in the Dean’s Office and Central Billing

Office (CBO) liaison for our office

- Reviewed and implemented budgets and travel documents

for the Dean’s Office

- Assisted the Development team with donors and

the Advisory Board

- Processed payments and reconcile accounts

- Administered purchasing with vendors and supervise events

- Oversaw and updated office policy, procedures and inventory

- Maintained the Dean’s calendar and parking spaces

- Supervised the process of faculty Promotion

and Tenure

- Guided the departments on faculty recruitment

- Organized and directed all of the College of Education events

including Honors Day, Explore UT, UT VIP, and spring/fall

commencements

-Planed, implemented, and reviewed the budgets and accounts for all Education and University Wide events

-Oversaw the AISD Scholarships for the Special Education majors

-Collaborated with school district recruiters on tracking our graduates

- Maintain the budgets and accounts for the FIGs

- Coordinate and oversee education workshops and recruiter panels to assist students in building a resume and understanding what recruiters are looking for in a candidate

- Plan, organize and implement the Teacher Career Fair to assist students in finding employment

-Plan, implement, and review the budgets and accounts for all Career Services events

- Assist building manager with daily operations and upcoming renovations

Oct 2009 – June 2012 National American University Austin, TX

Re-Entry Coordinator/Senior Academic Advisor

- Advised students on classes available at the university that would assist them in achieving their career goals

- Enrolled students into the Graduate School and Austin campus

- Provided interim leadership over admission advisor staff

- Coordinated job fairs to encourage students to achieve their career goals

- Monitored student enrollment completion

- Ensured proper student placement

Education Trine University Angola, IN

- Bachelor’s Degree in Social Science - May 2006

Highland High School Anderson, IN

- Graduated 2001

- Core 40 Diploma

Professional Affiliations Skull and Bones, C.O.A.

Phi Kappa Theta

Achievements Student Senate at Trine University

- President: 2004 - 2005

- Treasurer: 2004

Trine Skull and Bones C.O.A.

- Vice-president: 2005

Trine Phi Kappa Theta

- Head Executive Officer: 2004/2005

Trine Baseball Team

- 2nd base and shortstop positions

Computer Software Policy Stat, Ring Central, WebEx, Certify, Dropbox, Traction Tools, Outlook, Advisor Toolkit, Microsoft Office (Word, Excel, Power Point, Project), Photoshop, Oracle, Campus Vue, MainFrame

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