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Administrative Assistant, Customer Service

Trenton, New Jersey, United States
September 14, 2018

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Brenda R. Friedman

*** ******* ****** *****, ** *8618


Professional Summary:

Receptionist and Administrative Assistant professional with extensive experience supporting the human resources functions of a variety of organizations ranging from the State of New Jersey to a global Fortune Pharmaceutical company.

Dedicated and focused; able to prioritize and complete multiple tasks to achieve project goals.

Possesses strong commitment to team environment dynamics with ability to follow leadership directives and contribute expertise when appropriate.

Independent, self-motivated professional with excellent communication and interpersonal skills.


Rider University – Lawrenceville, New Jersey

Bachelor of Arts – Aug 2006

Liberal Studies with a concentration in Human Resources

Graduated Summa Cum Laude

Professional Experience:

ACRO Service Corporation

NJ State Police Ballistics Unit – Hamilton, NJ

Administrative Assistant (long-term temp assignment) Mar 2016 – Jun 2018

Assisted the Lieutenant of the NJ State Police Ballistics Unit, as well as State Troopers, and Civilian Examiners by performing and coordinating administrative support services.

Reviewed inquiries – either by mail, fax, or phone – and responded by providing Discovery Packets, which included but was not limited to: Ballistic examination reports; photo micrographs; evidence receipts; Examiner’s Nomenclature notes; CV’s (resumes); evidence submission review; and bail reform case correspondence.

Verified accuracies of information in the following: Ballistics Reports, files, purchasing documents, and CV’s.

Solicited quotations – via email or phone – from approved government vendors to properly prepare RFP’s (Request for Purchase) for the purchasing department.

Coordinated procurement of all necessary gunsmithing and lab supplies for the Ballistics Unit, while ascertaining that the expenditures were in accordance with the allocated funds for the corresponding budget.

Coordinated and expedited services such as copier maintenance, repairs, and processing the daily mail.

Received, processed, disseminated, and maintained a log of subpoenas received for civilian Examiners, Detectives, Troopers, and Evidence Handlers in both the Ballistics Unit and the Violent Crimes/NIBIN Unit (National Integrated Ballistic Information Network).

Retrieved and disseminated faxes for both the Ballistics Unit and the Violent Crimes/NIBIN Unit.

Maintained, and archived when necessary, files for current and previous calendar years of all cases processed in the Ballistics Unit.

Analyzed situations and took action to remedy situation.

Maintained inventory of necessary office supplies and ascertained Ballistic Unit was always well stocked.

Fielded phone calls from Prosecutors’ offices, paralegals, and PD’s (Police Departments) and resolved issue or forwarded to appropriate channels.

Made bi-monthly phone calls to submitting agencies to arrange for pickup of their evidence.

Compiled and submitted a daily E-Trace (Electronic Trace) report to the ATF (The Bureau of Alcohol, Tobacco, & Firearms), which included a listing of all completed cases involving a firearm.

Maintained files of Million Dollar Cards for the Unit.

Updated and maintained Unit calendar.

Coordinated and notified appropriate Prosecutors’ offices when a Bail Reform case was completed.

Weight Watchers North America, Inc., Hamilton, NJ Apr 2000 – Present

On-Line Personal Coach & 24/7 Support Jan 2015 – Mar 2016

Leader/Admin Assistant (Part-Time) Apr 2013 - Present

Leader/Admin Assistant (Fulltime) Apr 2008 – Apr 2013

Receptionist/Admin Assistant (Part-time) Apr 2000 – Apr 2008

Staffing Now - Princeton, New Jersey

Receptionist (temporary assignments) September 2013 – Mar 2016

Greet and assist clients

Screen and direct phone calls

Perform other clerical duties such as copying, collating, and operating spiral-binding machine

Assist other administrative assistants with various projects as needed

Autism Speaks, Inc. - Princeton, New Jersey

HR Administrative Assistant (temporary assignment) June 2007 – October 2007

Provided full support of all recruitment processes from the development and routine maintenance of job postings, to the processing and tracking of applicants, the issuance of offer letters and the on-boarding of new hires

Assisted with timesheet reporting process; actively participated in time/attendance recordkeeping of employees’ vacation/sick time

Processed HR transactions such as employee status changes (promotions, transfers, departures

Responded, completed and sent unemployment paperwork to Department of Labor and administered COBRA for separated employees

Handled day-to-day employee inquiries related to policies/procedures/processes

GPC Biotech, Inc. - Princeton, New Jersey

HR Assistant (temporary assignment) April 2007 – May 2007

Provided full service support for high volume staffing activities: scheduled candidates for interviews; conducted reference checks for potential new hires and interacted with candidates for openings at all levels

Provided project management assistance to the Associate Director of HR with various detail-oriented projects

Novo Nordisk - Princeton, New Jersey

HRIS Administrator (temporary assignment) February 2007 – April 2007

Provided on-site HR administrative support for the rapid hiring and on-boarding “blitz” of 800 new Novo Nordisk employees throughout North America

Verified, coordinated, and validated new hire information prior to entering into SAP/HRIS system

Maintained HR files (I-9s and other company documentation) for all new employees hired during the “blitz”

Full-time Student - Rider University – Lawrenceville, New Jersey June 2004 – August 2006

Pursued the completion of an Undergraduate degree at Rider University full-time while working part-time for Weight Watchers International

The New Jersey Housing & Mortgage Finance Agency – Trenton, New Jersey November 2000 – June 2004

HR Assistant, August 2002 – June 2004

Administrative Assistant - Property Management Division, November 2000 – August 2002

As The Agency Human Resources Assistant

Provided Human Resources Administrative support for a state agency with 200 employees

Processed a variety of confidential employee transactions related to the on-boarding of new hires, termination of departing employees, compensation, benefits, performance reviews, personnel actions, payroll status changes, and the maintenance of employee files

Coordinated the tracking and evaluation of new employees throughout their first 90 days with the organization

Coordinated programs to support the development and well-being of agency employees (blood drives, customer service training, transportation fairs, safety seminars, workplace violence workshops, smoking-cessation programs, skin and breast cancer awareness programs, and continuing education programs at local colleges and universities

Performed other HR administrative duties such as scheduling interviews for the HR Director, and guiding agency employees with regard to policies and procedures

As Administrative Assistant in the Property Management Division

Provided full service administrative support for the Executive Administrator and Property Management Director

Provided additional clerical support for the division’s Assistant Director of Property Management and six Housing Management Officers (HMO’s)

Processed the division’s incoming and outbound written and telephone correspondence

Greeted visitors

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