Customer Service

ALBERTO PIERLUISSI

**** ********** ****

Phone: 727-***-****

*****************@*****.*** *Preferred

Employment History

**/** – Present Sutherland Global

Customer Service Representative

• Determine scope of customer issue in an effective and professional manner

• Manage credit card processing when necessary

• Encourage completion of customer survey

• Effectively resolve customer issue in a timely manner

• Properly document all customer interactions

• Assist customers create repair orders for their consoles

• Receive Survey with feedback

10/14 – 07/15 Support Inc

Home Network Technician

• Answer inbound calls and greet customers

• Determine scope of customer issue in an effective and professional manner

• Manage credit card processing when necessary

• Encourage completion of customer survey

• Effectively resolve customer issue in a timely manner

• Properly document all customer interactions

• Maintain high level of customer satisfaction with focus on first call resolution

• Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs. 03/14 – 10/14 Ferman Automotive Group

Sales Consultant/Lot Porter

Determine what the customer needs in their vehicle by listening and asking the right questions

Perform walk-around on the vehicle with customer and demonstrate features of automobiles

Ensure the customer understands how the vehicle operates, its features, any warranty and paperwork

Maintain a follow-up system that encourages repeat business and referrals

Attends training and sales meetings offered by the dealership and manufacturers

Excellent communication skills

Professional personal appearance

Aggressive with a positive attitude

Organizing Lot according to standards

Picking up and dropping off rental vehicles

04/2013 – 02/2014 American Auto and Truck

Sales Manager

Writing out car order forms

Selling cars

Placing cars on Internet websites such as craigslist, eBay, etc.

Faxing, copying, typing

Wash cars interior/exterior

Contact this candidate