Customer Service Executive

AMIT SHRIVASTAVA

Mobile No: +91-771*******

C/o Rechard Max, Tajmahal society, plot no 14, Somnath Nagar, Wadgaon sheri pune-411014

Email:**********@*****.***

CAREER OBJECTIVE

Highly talented, goal oriented professional with excellent experience in Administration & Finance sector, currently operating as executive in finance and operation sector. Excellent in market management, innovative skills, leadership skills and administration activities. Received appreciation from seniors and fellow colleagues for significant contribution done towards the enhancement of organizational performance.

PROFESSIONAL EXPERIENCE

National Bulk Handling Corporation Pvt Ltd.

Worked as State co-ordinator Associate Manager

LOCATION : Nagpur (MS)

DURATION : 19th August 2016 to Dec 2016

WORK PROFILE :- Collection of Data from Maharashtra clusters and send it to HO,

Preparation of Attendance of Non bio-matric employee and send to HR & Admin department.

Preparation of collection plan in discussion with the SH and cluster office & sending collection advise to Head Office Mumbai.

Co-ordination between State & Head Office for different matters & business reports.

Preparation and maintenance of bank & client ledger, preparation bank wise and client wise data.

Follow up to BD staff for collection.

SENIOR EXECUTIVE (OPERATIONS)

MUTHOOT FINANCE LTD. (The Muthoot Group A Muthoot M. George Enterprise)

As Operations Executive in Muthoot Finance Ltd. at Jaripatka Branch Nagpur.

LOCATION : Nagpur (MS)

DURATION : 15th March 2010 to Feb-2016

WORK PROFILE :- We provide personal and business loans secured by gold jewelry, cash management, preparing bank reconciliation statement monthly basis. Handle all the operations at branch level.

•1 Handling various aspects of Branch Operations viz, Financial Transactions and Customer Service.

•2 Reconciliation, record balance, monthly reporting of suspense after due verification with relevant details.

•3 Management of Audit & Compliance with co-ordination with respective Unit-In-Charge

•4 Co-coordinating to different branches with respective unit heads for smooth running in operations.

CUSTOMER SERVICES:-

1. Lobby Management

2. Queue handling

3. Branch Administration.

4. Ensure quality customer service is delivered.

5. Recording complaints as per the specified process.

6. Resolving all complaints received.

Customer Relationship Management:-

1 Providing Industry’s best services to our corporate customers as well as individual ones.

2 Liasoning with Government departments & plan services as per their guidelines.

3 Taking appropriate steps towards total customer satisfaction dedicated to corporate customers.

ADMINISTRATION & OPERATIONS EXECUTIVE

TRIUMPHANT INST. OF MANAGEMENT EDUCATION (T.I.M.E)

LOCATION : Nagpur (MS)

DURATION : March 2009 to Dec 2009

WORK PROFILE :-Handled the operations allied with outdoor marketing, Managing the process dealing with advertising of the institute, to give presentation at degree college i.e. art, science, commerce college. Engineering colleges for MBA& CAT preparation.

COMPUTER SKILLS

•MS OFFICE APPLICATIONS

•WINDOW 2000

EDUCATIONAL PROFILE

SrNo.

Examination

College/University

Year of Passing

Percentage

1

MBA (HR)

BU BHOPAL

2008

62%

2

B.COM

BU BHOPAL

2002

59%

TRAINING ATTENDED

Recruitment and Selection of Financial consultant by HDFC Standard Life insurance

EXTRA CURRICULAR ACTIVITY

• Cultural Activities participation in solo song competition held at Maharishi Institute of Management.

• Winner of First Prize in Hindi competition at Institute of Co-Operative Management Bhopal

• Participated in Inter State and in District Level Basketball Team.

• Got “A” Certificate in NCC.

INTERESTS

•Music

•Internet gaming

SOFT SKILLS

•Good presentation, communication and inter-personal skills.

•Have an ability to integrate into and work in teams.

•Have steep learning curves.

•Possess leadership skills.

•Ability to work independently.

•Demonstrated excellent working skills and received appreciations from seniors and colleagues

PERSONAL NICETIES

•Date of Birth : 2nd Sep. 1980

•Mother’s Name : Mrs. KusumShrivastava

•Father’s Name : Mr. Ramesh Kumar Shrivastava

•Gender : Male

•Languages Known : English, Hindi & Marathi.

•Marital Status : Unmarried.

•Nationality : Indian.

DECLARATION

I do hereby declare that all the statement & information furnished above is true to the best of my knowledge & belief.

PLACE : NAGPUR

DATE

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