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Customer Service Field

September 13, 2018

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Norma Jean Chislum

**** ****** ******, **********, **, 30039

Phone: 770-***-**** Email:

Professional Summary

I am seeking a position to lead a team in an organization where I can maximize my customer service skills, organizational abilities, and business intelligence in a challenging environment.

Skills and Certifications

Basic Life Support Certification 2017.

•Strong leadership skills with experience supervising over 15 direct reports.

•Excellent communication skills in interacting with clients, hospitals, staff, and couriers

•Recognized for maintaining safe operating environment.


Field Service Lead Supervisor, Acelity KCI, Norcross, GA (March 2004-June 2018). Directed the Atlanta service location providing leadership, supervision, and training to all employees. Oversight of facility and local business operations ensuring appropriate care, maintenance, and operational requirements are achieved. Illustrated exemplary customer service in the delivery, pickup, and service of medical equipment including facilitating proper loading and unloading of equipment. Responsibilities also include administrative duties such as performing and assisting in maintaining inventory of products, parts, disposables, and supplies.

School Bus Driver, Fayette County Public Schools, Lexington, KY (January 1993-February 2004). Safely transported elementary, middle, and high school children on daily bus route. Maintained a positive attitude and provided excellent customer service. Provided a safe and clean environment for my passengers, teaching safety procedures. Adhered to all established protocols and DOT rules and regulations.


Urban League Professional Career Training 1991.

High School Diploma 1975.

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