Customer Service Representative
Resume:
Yasmin Hoque
Kissimmee, FL 34741
******@*****.***
Relevant Skills
Microsoft Apps. & General/Basic Office
Proficient in database filing systems
Clear communication skills
Bilingual – English and Bengali
Attentiveness and ability to use positive language
Time efficiency and management skills
Education
University of Michigan-Dearborn 09/2012-12/2014
Bachelor of Arts (Major: Criminal Justice & Psychology)
Professional Experience
Alight Solutions Orlando, FL
HR Services Representative 03/2017-08/2018
Handle inbound/outbound client calls
Solve complex issues relating to healthcare benefits, 401k savings, and pension services
Utilize interpersonal skills to provide professional knowledge to customers
Access multiple screens and systems to support client needs
Update client files in database as authorized
Help support on the job training of new hires as needed
Macy’s, LLC Orlando, FL
Administrative Support Team Associate 10/2016-02/2017
Provide HR support to associates
Manage in-house and corporate
e-mail communication
Guide associates through benefits, payroll and credit support
Handle high volume inbound calls and conduct outbound calls as requested
Schedule and orchestrate interviews
Provide excellent customer service both to employees and store customers
Manage cash office, store “open” & “closing” procedures
Create and distribute daily store reports
Order supplies for store-wide needs and manage maintenance work orders
Manage new hire/onboarding processes
Hourglass Express Orlando, FL
Internet Customer Service Representative 01/2016-2/2017
Provide support via online live chat system
Generate sales by promoting products and services
Track and manage order disputes
Maintain order page to ensure timely fulfillment of customer orders
Manage e-mail communication
Process refunds and exchanges
Contact this candidate