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Customer Service Representative

Orlando, Florida, United States
September 13, 2018

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Yasmin Hoque

**** *. ******* ***.

Kissimmee, FL 34741


Relevant Skills

Microsoft Apps. & General/Basic Office

Proficient in database filing systems

Clear communication skills

Bilingual – English and Bengali

Attentiveness and ability to use positive language

Time efficiency and management skills


University of Michigan-Dearborn 09/2012-12/2014

Bachelor of Arts (Major: Criminal Justice & Psychology)

Professional Experience

Alight Solutions Orlando, FL

HR Services Representative 03/2017-08/2018

Handle inbound/outbound client calls

Solve complex issues relating to healthcare benefits, 401k savings, and pension services

Utilize interpersonal skills to provide professional knowledge to customers

Access multiple screens and systems to support client needs

Update client files in database as authorized

Help support on the job training of new hires as needed

Macy’s, LLC Orlando, FL

Administrative Support Team Associate 10/2016-02/2017

Provide HR support to associates

Manage in-house and corporate

e-mail communication

Guide associates through benefits, payroll and credit support

Handle high volume inbound calls and conduct outbound calls as requested

Schedule and orchestrate interviews

Provide excellent customer service both to employees and store customers

Manage cash office, store “open” & “closing” procedures

Create and distribute daily store reports

Order supplies for store-wide needs and manage maintenance work orders

Manage new hire/onboarding processes

Hourglass Express Orlando, FL

Internet Customer Service Representative 01/2016-2/2017

Provide support via online live chat system

Generate sales by promoting products and services

Track and manage order disputes

Maintain order page to ensure timely fulfillment of customer orders

Manage e-mail communication

Process refunds and exchanges

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