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it support network technician

East Moline, IL
September 13, 2018

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**** *** ******, **** ******, IL, **244



Highly motivated IT professional with a broad range of technical support, customer services experience and demonstrated ability to provide highest levels of support by phone and email. Proven ability to communicate and collaborate with cross-functional teams and explain highly technical information in an easily understandable manner at all levels. Demonstrated commitment to superior customer service through positive attitude, leadership, and teamwork. Resourceful, creative thinker able to multi task and prioritize deadlines.


Troubleshooting in the Windows desktop environment ( networking, OS, Microsoft office, PC hardware, printers)

Proficient troubleshooter

Resolve and troubleshoot various computer and software issues

Desktop support

Ability to successfully execute many complex tasks simultaneously

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems

LAN expertise

Excellent communication abilities

Ability to think and analyze information

Technical support

Windows networking TCP/IP configuration and troubleshooting (Network Repairs and Analysis)

Strong organizational skills

Ability to effectively handle stressful situations

Ability to take direction from others

Ability to read, understand, and execute to standard work

Ability to learn how to utilize hand tools

Diverse PC knowledge

Ability to operate hand and power tools

Experienced in cabling various electronic components and working with COAX wiring

Windows OS and related configuration

Ability to perform high volume repetitive type work

Ability to diagnose and resolve basic technical issues

Good understanding of computer systems, mobile devices and other tech products


06/2018 – CURRENT

Assembler II / The HON Company/Allsteel, Muscatine, IA

Inform PTL of any part or equipment defects to ensure prompt response to the problem.

Communicate with other stations on the assembly line to ensure maximum speed and accuracy.

Assemble components accurately, thoroughly and quickly to approved specifications.

Conserve resources and supplies to facilitate minimum waste.

10/2016 – 06/2018

Saw Operate / Tyson Fresh Meats-Hillsdale, IL

Sets up and operates power saws to cut.

Selects and installs blade on machine, using hand tools.

Sets controls to adjust speed, feed rate, and blade tensions.

Verifies dimensions of finish workpiece.

10/2016 – 06/2018

Team Member / Tyson Fresh Meats-Hillsdale, IL

Use a knife to trim the fat from the meat.

Inspect meat for quality.

Work on an assembly line with team member.

02/2014 – 06/2016

IT Help Desk Technician / ITCom, Kinshasa, Congo

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Responded to queries either in person or over the phone.

Trained computer users.

Maintained daily performance of computer systems.

Respond to email messages for customers seeking help.

Asked questions to determine nature of problem.

Walked customer through problem-solving process.

Installed, modified, and repair computer hardware and software.

Ran diagnostic programs to resolve problems.

Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Installed computer peripherals for users.

Followed up with customers to ensure issue has been resolved.

Gained feedback from customers about computer usage.

Ran reports to determine malfunctions that continue to occur.

Identified and suggest possible improvements on procedures.

04/2011 – 02/2014

IT Network Support Technician / Orange Computers-Kinshasa, Congo

Identified, diagnosed and resolved IT Network problems using troubleshooting skills (repair or replace parts, debugging etc.).

Installed, configured and maintained printers, scanners and photocopiers.

Installed, configured and maintained company system and network.

Recommended computer product and applications to improve productivity.

Completed troubleshooting and repair when computer had problems.

Build and maintained successful relationships with customer situations.

Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.

Worked with customers having data connectivity issues.

Maintained composure and patience in face of difficult customer situations.

Referred difficult issues to upper management while maintaining positive rapport with customer.

Assisted office staff with computer application questions.

Solved issues with Microsoft Office programs and local printing.

Deployed PCs, Printers, Operating System and application to end users installed and configured to the exacting specifications required for security and compliance.

Set up workstations with computers and necessary peripheral devices (routers, printers etc.).

Checked computers hardware (HDD, mousse, keyboards etc.).

Developed and maintained local networks in ways that optimize performance.

Provided orientation and guidance to users on how to operate new software and computer equipment.

Maintained records of daily data communications transactions, problems and remedial actions taken, or installation activities.

02/2010 – 02/2011

IT Support Consultant / PricewaterhouseCoopers-Kinshasa, Congo

Identified, diagnosed and resolved IT Network problems using troubleshooting skills.

Installed, configured and maintained printers, scanners and photocopiers.

Pulled cables through a building.

Set up and configured wireless networking devices.

Resolved individual PC and user software problems.

Developed ways to improve network performance.

Installed and configured IP cameras.

Installed and configured appropriate software and functions according to specifications.

Identified computers or network equipment shortages and place orders.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provided technical assistance and support.

10/2008 – 01/2010

Broadband Technician/ CybernetSprl-Kinshasa, Congo

Installation and operation of VSATs, including antenna pointing, use of spectrum analyzer and understanding of RF communications.

Built and operated last-mile wireless network including WIFI, WiMAX and 3G.

Commissioning of new VSAT terminals with the NOC from the remote site.

Resolving remote sites Network/Link problems.

Pointing of the VSAT terminals at the remote site.

Connected wires and cables to terminals, removed and replaced hardwares as needed.

Identified and worked with telecom color-coded wires and cables.

Installed, maintained, repaired, and tested high speed internet, networking, and VDSL for residential and business clients.

Visited residential and commercial site for installation of broadband service.

Connected peripheral equipment and trained customers on proper use of equipment.

Installed, repaired and tested all kinds of broadband products including; IPTV, Networking, VDSL, and High Definition TV.



High School / CS Mafuta, Congo

HS Diploma.

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