Supply Chain Manager
Resume:
Christian De Guia
Temecula, CA
***********@*****.***
Experienced in Supply Chain, Category, Inventory and Logistics Management
Client Relationship / Purchasing / Marketing background
Strong leadership, analytical and research skills
Advanced skills in MS Office - Excel, Word, PowerPoint
Excellent management and communication skills
WORK EXPERIENCE
Marketing Services Specialist
Mazin Furniture Industries Concord, ON - July 2010 to Present
- Collaborate with Key Account Management team in providing sales and inventory updates
- Analyze marketing activities, new product releases and profitability of key accounts
- Train and assist Customer Service team on product information, customer relationship and escalated claim resolutions
- Monitor and adjust product mix and SKU rationalization
- Supply targeted category insights for National Sales team
- Generate sales and returns reports for Executive Management review
- Review and manage retailer data sources for accuracy
- Recommend markdowns and promotional strategies with key national accounts to boost inventory movement at the least cost
- Create product copy and training materials for external and internal clients
- Liaise with overseas and local vendors to maintain accuracy of product specs database Key Accomplishments
- Implemented process workflow improvements that decreased order processing time by 10%
- Recommended pricing and promotional strategies to targeted accounts that resulted in increased territory sales
Operations Manager
Homerica East, LLC Cranbury, NJ (USA) - Jan 2004 to Mar 2010
- Reported directly to the General Manager/President regarding overall daily operations:
- Analyzed sales and inventory movement for demand planning needs and promotions
- Purchased product designs with a keen eye on trends, market conditions and competitive analysis
- Supervised and trained Customer Service, Warehouse and Purchasing team in order/disputes processing, inventory and account management
- Managed a team of five during trade shows (product selection, showroom set-up, logistics and after-sales service)
- Wrote internal and external (client/vendor/bank) management correspondence
- Monitored quality control procedures with various vendors
- Managed major accounts in the Northeast USA region, Puerto Rico and the US Virgin Islands
- Negotiated contracts with freight carriers/brokers/ TPL for local and international shipments
(China, Malaysia, Vietnam, Puerto Rico, Virgin Islands) - rates, customs declarations, tariffs/taxes, bills of lading, and other necessary documentation
Key Accomplishments
- Selected key product lines that increased profit margin by 5%
- Created logistics improvements that facilitated order picking / releasing by 10% and decreased return rate by 5%
Marketing Manager
eRegalo.com Manila, Philippines - Apr 2001 to Dec 2003
- Worked directly with the Managing Director to establish short-to-long term strategic direction of the site, budget and planning
- Directed website design and layout based on needs, functions and market trends
- Conducted regular sales analysis and reviewed web analytics
- Supervised content review and uploading (photos, copy, promotions) for Technical Team
- Handled project management assignments that covered application development (business, technical, and creative)
- Identified and evaluated new business opportunities
- Developed short and long-term business plans with the Managing Director
- Optimized use of e-mail channels to drive multi-channel sales
- Provided technical support to Product Managers by systematizing operations and logistics
- Continuously expanded and improved search engine optimization Key Accomplishments
- Created and implemented sales and marketing activities that increased web traffic by more than 100% and resulted in 50% increase in sales
- Oversaw the marketing campaign of eRegalo.com, resulting in being a Philippine Web Awards finalist Card Operations Staff
HSBC Manila, Philippines - Apr 1998 to Mar 2001
- Handled and monitored confidential documents
- Established and consistently practiced customer relationship management protocols
- Provided back-end support to the bank's corporate clients Key Accomplishments
- Trained and supervised team members for accurate documentation and filing
- Commended for taking the initiative in streamlining operations in the Card Products Center and enhancing team environment
EDUCATION
Bachelor of Science in Marketing Management in Marketing Management De La Salle University Manila, Philippines - June 1993 to Dec 1997 Bachelor of Arts in Political Science in Political Science De La Salle University Manila, Philippines - June 1993 to Dec 1997 SKILLS
SAP Business One, ERP (Enterprise Resource Planning), SKU Management/Analysis, Customer Relationship Management (CRM), Electronic Data Interchange (EDI), Walmart Retail Link, CommerceHub, Demand Planning, Pricing Analysis/Strategy, Vendor Management, Account Management, Trade Shows, Competitive Analysis.
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