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Program Coordinator

Location:
Sanford, Florida, United States
Salary:
$16.00
Posted:
September 13, 2018

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Resume:

Page * of *

Agata Dziemianczyk

*** ********** ****

Sanford, FL 32771

718-***-****

ac61mk@r.postjobfree.com

www.linkedin.com/in/agatad0245

SUMMARY:

Over 12 years of experience successfully coordinating programs and completing projects that achieve objectives, meet deadlines, and prove to be efficient and effective ACHIEVEMENTS:

- Improved overall program performance and communication: o Improved use and navigation of the volunteer database o Created and implemented online custom tour request form o Introduced and managed Google sites for tour and Paws programs o Decreased by 75% tour program scheduling processes o Increased by 50% custom tour program annual revenue o Introduced a more effective way of itemizing patient bills

- Member of Tour Scheduling Work Group

- Member of Tour Program Steering Committee

- Member of the Staff Initiative Group

- Completed courses with New Horizons for Windows 7, Word and Excel level 1-3 EDUCATION:

University of Phoenix

Master’s Degree in Business Administration

Graduated: Spring 2016

GPA: 3.9/4.0

Brooklyn College

Bachelor’s Degree in Business, Management and Finance Minor: Human Resource Development and Management

Minor: Consumer Behavior

Graduated: Fall 2006

GPA: 3.1/4.0

ADDITIONAL SKILLS:

OS: Windows ’95, ’98, ‘00, XP, ‘07 and ‘10

Microsoft Works: Word, Excel, Access, Publisher, PowerPoint, Picture Manager, OneNote and Outlook Web platforms: Atlas Workcenter v. 3.0, Convio Application & Platform v. 5.3.53, and Google sites Applications: Vworks, GroupWise, Better Impact, Thundertix, WorkPlace, Flicker, and Adobe Acrobat Languages: English and Polish (fluent)

WPM: 55-60

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WORK EXPERIENCE:

Central Park Conservancy October 2003 – July 2016

Volunteer Program Coordinator

Volunteer Programs:

- Assisted with managing and coordinating 500+ Central Park Conservancy volunteers

- Assisted with interviews, orientations and trainings of new and potential volunteers

- Created and maintained volunteer field and greeter, and tour guide handbooks

- Updated and advertised volunteer job descriptions

- Created Volunteer Development Program series

- Coordinated with other departments about their volunteer needs and opportunities

- Organized Volunteer Recognition Reception, and Volunteer and Horticulture Staff Picnics

- Managed the Pitch In! Pick Up! program

- Updated volunteer program information on Central Park Conservancy and Parks’ Dept. websites

- Delegated volunteer inquiries from individuals, community, and corporate groups Office Volunteers:

- Supervised 5+ office volunteers while they assisted with computer and non-computer projects

- Oversaw volunteer photographers: coordinated photo-shoot locations, ensured photos were within parameters and included photo release forms Better Impact Database:

- Managed database maintenance, schedules, entries, and other organizational components

- Communicated with 500+ volunteers regarding their monthly entries

- Trained volunteers and staff in database use

- Composed calendar, fiscal, quarterly reports and search filters such as hours-log for number of different activities, outputs and custom fields

- Provided customer service via email, phone and in-person Purchase Orders:

- Requested quotes, created requisition entries, received invoices and closed purchase orders

- Submitted requests for new vendor contracts

- Maintained purchase order records

- Placed orders when needed: office and field supplies, volunteer uniforms and other Administrative:

- Created and submitted event physicals

- Maintained and ordered office supplies

- Maintained and filed volunteer sign-in sheets, hours and waivers

- Managed ID cards, computers, printers, phones and fax

- Oversaw sharing of photo drive for advertising purposes

- Managed Flicker account

Visitor Center Representative:

- Provided customer service to Central Park visitors

- Assisted visitors with directions in and around Central Park and New York City

- Worked with management to improve visitor services and visitors’ experience in Central Park Custom Tour Program:

- Managed and scheduled custom tours with 40+ volunteer tour guides and staff members of different professional levels

- Created procedures and protocols

- Managed custom tour phone, email, website content and online request form

- Created and updated custom tour records

- Composed calendar, fiscal and quarterly reports

Tour Schedule Program:

- Created tour schedules

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- Oversaw tour registration and payments

- Managed tour schedule outlets

- Updated and communicated changes to tours with the public, other agencies, staff and volunteers

- Composed annual, fiscal and quarterly reports for tour guide program Tour Guide Google Site:

- Managed monthly tour schedules for tour guides

- Communicated new information, tour schedule changes, and other announcements

- Managed Google Drive for posting, uploading and updating documents on the site

- Created and maintained tour guide, discovery guide and staff contact lists

- Maintained tour certification list

Frank, Frank, Goldstein and Nager P.C./Attorneys at Law June 2004 – October 2012 Medical Billing Consultant

- Itemized patients’ medical bills: generate itemized OP, IP, and PBD bills through hospital systems, collection database, and Microsoft Word

- Updated patient insurance payments and information

- Organized and filed patient accounts

Salomon Smith Barney Inc. Summer 2001

Internship from Academy of Finance Program

- Assisted the Reorganization Department

- Helped organize, update and file client accounts

- Copy, mail, and keep track of client requests

INTERESTS:

Mythology and Science Fiction literature

Computer software and applications

REFERENCES:

Mary Cregg

Supervisor of Volunteer Services, Central Park Conservancy

929-***-****

ac61mk@r.postjobfree.com

Betsy Marzahn-Ramos

Community Programs Manager, Central Park Conservancy Institute for Urban Parks

410-***-****

ac61mk@r.postjobfree.com

Laura Frank

Former Associate Vice President of Volunteer and Visitor Services, Central Park Conservancy Currently Director of Volunteer Programs, Adoption Department at ASPCA

212-***-**** x 4581

ac61mk@r.postjobfree.com

Jocelyn Nager

Attorney at Law, Frank, Frank, Goldstein & Nager, P.C.

212-***-****

ac61mk@r.postjobfree.com



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