Program Coordinator
Resume:
Agata Dziemianczyk
Sanford, FL 32771
**********@*****.***
www.linkedin.com/in/agatad0245
SUMMARY:
Over 12 years of experience successfully coordinating programs and completing projects that achieve objectives, meet deadlines, and prove to be efficient and effective ACHIEVEMENTS:
- Improved overall program performance and communication: o Improved use and navigation of the volunteer database o Created and implemented online custom tour request form o Introduced and managed Google sites for tour and Paws programs o Decreased by 75% tour program scheduling processes o Increased by 50% custom tour program annual revenue o Introduced a more effective way of itemizing patient bills
- Member of Tour Scheduling Work Group
- Member of Tour Program Steering Committee
- Member of the Staff Initiative Group
- Completed courses with New Horizons for Windows 7, Word and Excel level 1-3 EDUCATION:
University of Phoenix
Master’s Degree in Business Administration
Graduated: Spring 2016
GPA: 3.9/4.0
Brooklyn College
Bachelor’s Degree in Business, Management and Finance Minor: Human Resource Development and Management
Minor: Consumer Behavior
Graduated: Fall 2006
GPA: 3.1/4.0
ADDITIONAL SKILLS:
OS: Windows ’95, ’98, ‘00, XP, ‘07 and ‘10
Microsoft Works: Word, Excel, Access, Publisher, PowerPoint, Picture Manager, OneNote and Outlook Web platforms: Atlas Workcenter v. 3.0, Convio Application & Platform v. 5.3.53, and Google sites Applications: Vworks, GroupWise, Better Impact, Thundertix, WorkPlace, Flicker, and Adobe Acrobat Languages: English and Polish (fluent)
WPM: 55-60
Page 2 of 3
WORK EXPERIENCE:
Central Park Conservancy October 2003 – July 2016
Volunteer Program Coordinator
Volunteer Programs:
- Assisted with managing and coordinating 500+ Central Park Conservancy volunteers
- Assisted with interviews, orientations and trainings of new and potential volunteers
- Created and maintained volunteer field and greeter, and tour guide handbooks
- Updated and advertised volunteer job descriptions
- Created Volunteer Development Program series
- Coordinated with other departments about their volunteer needs and opportunities
- Organized Volunteer Recognition Reception, and Volunteer and Horticulture Staff Picnics
- Managed the Pitch In! Pick Up! program
- Updated volunteer program information on Central Park Conservancy and Parks’ Dept. websites
- Delegated volunteer inquiries from individuals, community, and corporate groups Office Volunteers:
- Supervised 5+ office volunteers while they assisted with computer and non-computer projects
- Oversaw volunteer photographers: coordinated photo-shoot locations, ensured photos were within parameters and included photo release forms Better Impact Database:
- Managed database maintenance, schedules, entries, and other organizational components
- Communicated with 500+ volunteers regarding their monthly entries
- Trained volunteers and staff in database use
- Composed calendar, fiscal, quarterly reports and search filters such as hours-log for number of different activities, outputs and custom fields
- Provided customer service via email, phone and in-person Purchase Orders:
- Requested quotes, created requisition entries, received invoices and closed purchase orders
- Submitted requests for new vendor contracts
- Maintained purchase order records
- Placed orders when needed: office and field supplies, volunteer uniforms and other Administrative:
- Created and submitted event physicals
- Maintained and ordered office supplies
- Maintained and filed volunteer sign-in sheets, hours and waivers
- Managed ID cards, computers, printers, phones and fax
- Oversaw sharing of photo drive for advertising purposes
- Managed Flicker account
Visitor Center Representative:
- Provided customer service to Central Park visitors
- Assisted visitors with directions in and around Central Park and New York City
- Worked with management to improve visitor services and visitors’ experience in Central Park Custom Tour Program:
- Managed and scheduled custom tours with 40+ volunteer tour guides and staff members of different professional levels
- Created procedures and protocols
- Managed custom tour phone, email, website content and online request form
- Created and updated custom tour records
- Composed calendar, fiscal and quarterly reports
Tour Schedule Program:
- Created tour schedules
Page 3 of 3
- Oversaw tour registration and payments
- Managed tour schedule outlets
- Updated and communicated changes to tours with the public, other agencies, staff and volunteers
- Composed annual, fiscal and quarterly reports for tour guide program Tour Guide Google Site:
- Managed monthly tour schedules for tour guides
- Communicated new information, tour schedule changes, and other announcements
- Managed Google Drive for posting, uploading and updating documents on the site
- Created and maintained tour guide, discovery guide and staff contact lists
- Maintained tour certification list
Frank, Frank, Goldstein and Nager P.C./Attorneys at Law June 2004 – October 2012 Medical Billing Consultant
- Itemized patients’ medical bills: generate itemized OP, IP, and PBD bills through hospital systems, collection database, and Microsoft Word
- Updated patient insurance payments and information
- Organized and filed patient accounts
Salomon Smith Barney Inc. Summer 2001
Internship from Academy of Finance Program
- Assisted the Reorganization Department
- Helped organize, update and file client accounts
- Copy, mail, and keep track of client requests
INTERESTS:
Mythology and Science Fiction literature
Computer software and applications
REFERENCES:
Mary Cregg
Supervisor of Volunteer Services, Central Park Conservancy
*********@*****.***
Betsy Marzahn-Ramos
Community Programs Manager, Central Park Conservancy Institute for Urban Parks
*********@*****.***
Laura Frank
Former Associate Vice President of Volunteer and Visitor Services, Central Park Conservancy Currently Director of Volunteer Programs, Adoption Department at ASPCA
212-***-**** x 4581
*****.*****@*****.***
Jocelyn Nager
Attorney at Law, Frank, Frank, Goldstein & Nager, P.C.
******@********.***
Contact this candidate