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Program Coordinator

Sanford, Florida, United States
September 13, 2018

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Agata Dziemianczyk

*** ********** ****

Sanford, FL 32771



Over 12 years of experience successfully coordinating programs and completing projects that achieve objectives, meet deadlines, and prove to be efficient and effective ACHIEVEMENTS:

- Improved overall program performance and communication: o Improved use and navigation of the volunteer database o Created and implemented online custom tour request form o Introduced and managed Google sites for tour and Paws programs o Decreased by 75% tour program scheduling processes o Increased by 50% custom tour program annual revenue o Introduced a more effective way of itemizing patient bills

- Member of Tour Scheduling Work Group

- Member of Tour Program Steering Committee

- Member of the Staff Initiative Group

- Completed courses with New Horizons for Windows 7, Word and Excel level 1-3 EDUCATION:

University of Phoenix

Master’s Degree in Business Administration

Graduated: Spring 2016

GPA: 3.9/4.0

Brooklyn College

Bachelor’s Degree in Business, Management and Finance Minor: Human Resource Development and Management

Minor: Consumer Behavior

Graduated: Fall 2006

GPA: 3.1/4.0


OS: Windows ’95, ’98, ‘00, XP, ‘07 and ‘10

Microsoft Works: Word, Excel, Access, Publisher, PowerPoint, Picture Manager, OneNote and Outlook Web platforms: Atlas Workcenter v. 3.0, Convio Application & Platform v. 5.3.53, and Google sites Applications: Vworks, GroupWise, Better Impact, Thundertix, WorkPlace, Flicker, and Adobe Acrobat Languages: English and Polish (fluent)

WPM: 55-60

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Central Park Conservancy October 2003 – July 2016

Volunteer Program Coordinator

Volunteer Programs:

- Assisted with managing and coordinating 500+ Central Park Conservancy volunteers

- Assisted with interviews, orientations and trainings of new and potential volunteers

- Created and maintained volunteer field and greeter, and tour guide handbooks

- Updated and advertised volunteer job descriptions

- Created Volunteer Development Program series

- Coordinated with other departments about their volunteer needs and opportunities

- Organized Volunteer Recognition Reception, and Volunteer and Horticulture Staff Picnics

- Managed the Pitch In! Pick Up! program

- Updated volunteer program information on Central Park Conservancy and Parks’ Dept. websites

- Delegated volunteer inquiries from individuals, community, and corporate groups Office Volunteers:

- Supervised 5+ office volunteers while they assisted with computer and non-computer projects

- Oversaw volunteer photographers: coordinated photo-shoot locations, ensured photos were within parameters and included photo release forms Better Impact Database:

- Managed database maintenance, schedules, entries, and other organizational components

- Communicated with 500+ volunteers regarding their monthly entries

- Trained volunteers and staff in database use

- Composed calendar, fiscal, quarterly reports and search filters such as hours-log for number of different activities, outputs and custom fields

- Provided customer service via email, phone and in-person Purchase Orders:

- Requested quotes, created requisition entries, received invoices and closed purchase orders

- Submitted requests for new vendor contracts

- Maintained purchase order records

- Placed orders when needed: office and field supplies, volunteer uniforms and other Administrative:

- Created and submitted event physicals

- Maintained and ordered office supplies

- Maintained and filed volunteer sign-in sheets, hours and waivers

- Managed ID cards, computers, printers, phones and fax

- Oversaw sharing of photo drive for advertising purposes

- Managed Flicker account

Visitor Center Representative:

- Provided customer service to Central Park visitors

- Assisted visitors with directions in and around Central Park and New York City

- Worked with management to improve visitor services and visitors’ experience in Central Park Custom Tour Program:

- Managed and scheduled custom tours with 40+ volunteer tour guides and staff members of different professional levels

- Created procedures and protocols

- Managed custom tour phone, email, website content and online request form

- Created and updated custom tour records

- Composed calendar, fiscal and quarterly reports

Tour Schedule Program:

- Created tour schedules

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- Oversaw tour registration and payments

- Managed tour schedule outlets

- Updated and communicated changes to tours with the public, other agencies, staff and volunteers

- Composed annual, fiscal and quarterly reports for tour guide program Tour Guide Google Site:

- Managed monthly tour schedules for tour guides

- Communicated new information, tour schedule changes, and other announcements

- Managed Google Drive for posting, uploading and updating documents on the site

- Created and maintained tour guide, discovery guide and staff contact lists

- Maintained tour certification list

Frank, Frank, Goldstein and Nager P.C./Attorneys at Law June 2004 – October 2012 Medical Billing Consultant

- Itemized patients’ medical bills: generate itemized OP, IP, and PBD bills through hospital systems, collection database, and Microsoft Word

- Updated patient insurance payments and information

- Organized and filed patient accounts

Salomon Smith Barney Inc. Summer 2001

Internship from Academy of Finance Program

- Assisted the Reorganization Department

- Helped organize, update and file client accounts

- Copy, mail, and keep track of client requests


Mythology and Science Fiction literature

Computer software and applications


Mary Cregg

Supervisor of Volunteer Services, Central Park Conservancy


Betsy Marzahn-Ramos

Community Programs Manager, Central Park Conservancy Institute for Urban Parks


Laura Frank

Former Associate Vice President of Volunteer and Visitor Services, Central Park Conservancy Currently Director of Volunteer Programs, Adoption Department at ASPCA

212-***-**** x 4581

Jocelyn Nager

Attorney at Law, Frank, Frank, Goldstein & Nager, P.C.


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