Customer Service
Resume:
Mariana Duran
Email: ********@*****.***.***
SUMMARY
•Motivated, detail-oriented Interpersonal Communication student seeking to gain experience in customer service, business-administration and ensure goals are attained.
•Self-motivated, reliable and strongly committed to achieving results, performing well in a multitasking environment.
•Effective communicator verbally and in writing with excellent interpersonal skills, marketing and organizational skills.
RELATED EXPERIENCE
La Grange - Montrose, TX
Waitress/Bartender June 2018-Present
•Interacting with customers, taking orders and drinks
•Assessing bar customers' needs and preferences and making recommendation
•Helped with management by suggesting new drinks/food
Jenni’s Noodle House - Richmond Ave
Front Counter/Assistant Manager January 2017-May 2018
•Greets guests at all times and takes customer's orders.
•Manages supply inventory and addresses customer complaints.
•Maintains awareness of menu and special items to ensure any questions by customers are appropriately answered.
•Write checks to vendors, answers phone calls, responds to emails.
Grocery Services Inc. July 2014-December 2016
Cashier
•Responsible for scanning and bagging items.
•Received merchandise and made sure inventory is correct.
•Answers phone calls and responds to emails.
•Performs cleaning duties at the end of each shift.
EDUCATION
University of Houston-Downtown
Spring 2019
Bachelor of Arts
Major: Communications with a focus in Interpersonal Relations.
Overall GPA: 3.5
Activities:
Participated in the start of UHD iRadio, (helped developed program.)
Participated in various communication events (speeches and presentations)
Allied Integrated- Houston, TX
Field Marketing Intern January 2018- May 2018
•Campaign Brainstorming
Participated on discussions suggesting publicity stunts, promoted event ideas for specific films
•Phone Calls
Answering phone calls and taking in appointments for clients.
•Targeted Outreach-Calling
Worked with local organizations, schools, retail outlets to fill advance screenings on films
•Marketing
Executed and managed events that targeted demographics for each film they represented
SKILLS
•Completing projects by assigned deadline
•Ability to multitask, maintain an organized work station, and provide excellent customer service
•Ability to work in a variety of environments
•Excellent listening skills and strong communicator
•Good decision making skills
•Fluent in English and Spanish (Written and oral)
REFERENCES
•Scott Tranweaver
Owner of Jenni's Noodle House
•Bill Spence
Manager of Grocery Services
•Caroline Mateos
Co-worker at Jenni's
•Alejandra Perez
Friend
Contact this candidate