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Project Manager

Louisville, KY
September 13, 2018

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•Dedicated Project Manager with extensive experience in team leadership and problem solving with a strong emphasis on vendor management and data analytics.

•A professional skilled at team facilitation, requirements analysis, and client management designing innovative solutions to serve customer needs.

•Committed project leader with experience in organizational development.


Humana Healthcare – Pharmacy Division – Louisville, KY Mar 2018 – July 2018

IT Project Manager

•Worked closely with Application Development, Technical Architecture, Quality Assurance and Technical Support teams to address daily, weekly, monthly and quarterly infrastructure releases. This included infrastructure, hardware and software updates to production, development and test/certification environments.

•Worked with Global Development teams and vendors to ensure security vulnerability and resiliency initiatives and objectives were met on schedule and within budget.

•Responsible for $4 Million annual budget to address hardware and software installations, enhancements and support. Average project duration varied from a few weeks to a few months.

•Managed efforts to deploy vendor equipment related to new and existing infrastructure requirements – this included robotics, conveyors, scanners, storage devices, sorting devices and all related PC peripherals.

United Parcel Service (UPS) – Louisville, KY 2008 – Feb 2018

IT Project Manager

•Served as direct liaison to Infrastructure and Technical Architecture teams to plan, implement, and support updates/changes to new and existing hardware/infrastructure platforms in production and development environments.

• Worked closely with Application Development, Quality Assurance and Technical Support teams to deploy 200+ annual hardware/software/infrastructure updates and changes to production, development and test/certification environments.

•Managed Quality Assurance Testing operation responsible for certifying application/hardware changes and enhancements impacting the UPS Worldport Hub in Louisville KY. Managed Quality Assurance resources responsible for performing Regression/Integration, End to End (E2E) and Stress/Performance (iSAP) testing.

•Worked closely with Global Development teams and vendors to ensure initiatives and objectives were met on schedule and within budget.

•Utilized Software Development Life Cycle (SDLC) framework and principles to support UPS Legacy systems and processes.

•Responsible for change management tracking and verification in (5) production-like environments utilized for testing and certifying application and hardware changes impacting UPS production environments.

•Scheduled, tracked, verified and certified all updates and enhancements in test environment prior to production release.

•Conducted post implementation evaluations of existing enterprise system requirements and any other BA documentation, ensuring requirements were complete and any configuration changes were captured in documentation updates.

United Parcel Service (UPS) – Louisville, KY 1999-2008

Release Manager - Program Management Office (PMO) – Software/Hardware Implementations

•Effectively formulated integration deployment plans for Worldport hardware/software and related equipment installations allowing PMO to remain on track with planned implementation schedules.

•Led efforts responsible for procurement, placement and deployment of all equipment required to support sorting and IT operations in Worldport facility – equipment deployed consisted on robotics, conveyors, diverters, scanning equipment (both overhead, wireless and handheld devices) – managed $50 Million startup budget required to accomplish. Effort planning, scheduling and deployment duration required approximately 3 years to complete.

•Developed and implemented Operational Readiness (OR) deployment plan which required all resources assigned to an implementation to test installs, updates and procedures in testing environment prior to staging for production release. This reduced resource errors by 50% allowing for reduction in time required for production implementation activities.

•Planned and communicated Worldport release deployment timelines and status reports to Program Management Office, Quality Assurance Testing Lab and other applicable groups providing quick high-level overviews of project status.

•As PMO management effectively facilitated the design/execution of testing and implementation plans for UPS Worldport applications. Conducted post implementation evaluations of existing enterprise systems, allowing management to concentrate on operational concerns.

United Parcel Service (UPS) – Atlanta, GA 1994-1999

Implementation Manager - Supply Chain Solutions

•Directed group of 20+ technical resources responsible for implementing and supporting UPS Supply Chain Warehouse Management Systems and data management solutions and related equipment worldwide.

•Extensive worldwide travel required to lead efforts to design, implement and support 12+ new customer order fulfillment distribution centers. These facilities were vital in positioning UPS as a major player in the lucrative Supply Chain marketplace. This project endeavor required a duration of 5+ years to accomplish and an estimated annual budget over $100 Million.

•Created and maintained detailed project plans and timelines to ensure all business objectives were delivered on -time and on budget.

•Designed facility layout and equipment placement for product ship lanes utilizing UPS and vendor IT systems and solutions.

•Devised and implemented Space, Network and Power Utilization Process (SNAPUP) to ensure optimization of all UPS computer rooms – including MDF and IDF resources and related equipment.

Additional Coursework:

•UPS Supervisor Leadership School 1992

•UPS Information Services Management School 1995

•UPS Project Management Certification 2001


•George Washington University – Washington, DC (UPS Shelby Campus) – Master’s Certificate in IT Project Management

•National Education Center – Kentucky College of Technology – Louisville, KY – Associates Degree in Applied Science – 3.5 GPA – Perfect Attendance

Referrals & Transcripts

Available upon request.

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