Medical transcription, legal, office, computer, customer service

DIANE YOUNG

209-***-**** *************@*****.***

Highly professional assistant with a comprehensive command of legal, office, administrative and clerical support functions combined with a knowledge of strong customer service skills and medical terminology

Dedicated, reliable and able to handle a high volume of assignments. Known for positive attitude and flexibility always willing to change work tasks to a successful conclusion

Skills

Law Office Support

Legal Research

Client Relations

Legal Terminology

Records Management

Medical Terminology

Word Processing and Data Entry

Strong negotiation skills

Monetary settlement

Accounts Payable and Receivable

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, Circle K Corporation, Modesto 01/2014 to 08/2017

Handled cash register transactions, complaint resolution, inventory control, stocking and merchandise display set-up, passionate about serving others and taking on new responsibilities and leadership roles.

01/1992 to 12/2012 PARALEGAL, INDEPENDENT CONTRACTOR, OFFICE MANAGER FOR PROPERTY MANAGEMENT, NOTARY AND LOAN DOCUMENT SIGNING AGENT, Accredited Coastal Mortgage,, Law Offices of Mark S. Nelson, and Law Offices of Strauss, Neibauer, Modesto, CA

Handled customer relations; administer payroll, office management, Maintaining employee confidential files,, Property Management, Trace documentation of family law cases, met with clients to gather pertinent information, also settled personal injury cases, examined medical records, sent out mediation and arbitration briefs, and settlement packages.

Key player in providing excellent client service and ensuring smooth internal operations. Contributions:

Managed a range of confidential records, processes and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, and divorce.

Cultivated relationships with doctors, chiropractors, surgeons, and all medical associates to increase business, assist in monetary settlement of cases and acquiring new business to generate income.

Provided my notary/real estate skills to the official signing of final loan documents

Ensured prompt responses to phone/email inquiries and displayed professionalism in all client interactions.

Education

CALIFORNIA STATE UNIVERSITY OF SACRAMENTO n Sacramento, CA

Psychology and General Business

Computer Skills

Typing of 75wpm, Word, Windows, Internet Research, Oracle, PeopleSoft, QuikBooks

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