Customer Service Data Entry

Jasmine Salinas

**** ********* ** **** #**, Houston, TX, 77071 832-***-**** *******.*********@*****.***

Objective

To whom it may concern: My name is Jasmine Salinas, and as a potential employee to your company I am excited and empowered to not only provide the best quality of work, but offer myself as willing and ready to learn employee. I have been noticed as a team player within my peers and I have excellent communication skills. My purpose for applying for any job, is to better myself from the opportunity and in turn be an opportunity to the person behind me. I am a people person, self-motivated and always eager to take on the challenge. I take very seriously responsibility and I commit myself not only to finish what I start but follow through to ensure satisfaction.

Education

HIGH SCHOOL DIPLOMA JUNE 20012 WESTBURY HIGH SCHOOL

Health Sciences Program

3.8 GPA

TEXAS SOUTHERN UNIVERSITY AUG 2012-APRIL 2013

Skills & Abilities

Communication Skills

Analytical and Problem Solving Skills

Team Work Skills

Accurate & Rapid Keyboarder

Time Management/Prioritizing Tasks

Flexibility and Adaptability

Strong Analytical abilities

Strong Work Ethic

Organized & Detail Oriented

Self-Motivated

Experience

SECRETARY SUPERIOR CONSULTING & TAX JAN 2015- FEB 2016

Handled multiple phone lines

Screened & transferred calls to correct person

Greeted guests, both in person & over telephone. Delivering excellent customer service as first point of contact

Maintained a clean, safe, & friendly receptionist & meeting area

Scheduled & cancelled appointments and/or meetings

Collect any & all transactions, input information into QuickBooks

Filing, faxing, scanning, send/answer e-mails. Formatting, editing legal documents

Run errands to the courthouse to file documents

Print & place labels on all business flyers & send them out

CUSTOMER SERVICE REP XMED OXYGEN & MEDICAL SUPPLY MAY 2014- DEC 2015

•Customer service-oriented Representative with over 2 years of experience in handling both inbound and outbound calls. Highly skilled in providing service and product information to clients, delivers exceptional service with a sense of responsibility and accountability.

•Input clients & patients demographics

•Make incoming & outgoing calls as well as responding to e-mails to better service our clients with their orders

•Demonstrated ability to research required information through available resources. Provides timely feedback and heads up to customers.

•Verified all patients insurance

•Arrange delivery & pick up dates for all equipment, dispatching information to drivers, & communicating with the drivers to ensure on time delivery

•Call center associate with exceptional skills in servicing inbound calls for information and assistance. Documented success in resolving customers’ problems by clarifying issues, along with a great ability to handle complaints and problems. Precise and results-oriented with exceptional organizational skills.

RECEPTIONIST TRANSCRIPTION MEDICAL & BILLING JAN 2012- APRIL 2014

•Greet guests in person & directed them to appropriate area

•Data entry

•Handled multiple phone lines, screen & transferred calls to correct person

•Scheduled appointments for audits

•Clerical work such as filing, faxing, scanning, & e-mailing

•Handled co-pays & all other transactions

•Assisting around office as needed

•Maintained a clean, safe, receptionist area

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