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Customer Service Representative

Location:
Chicago, Illinois, United States
Posted:
September 13, 2018

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Resume:

SUMMARY OF QUALIFICATIONS

Innovative Leadership

Client Care/Retention

Analytical/Detail Oriented

SAP Trainer

Proficient in Microsoft Office, ADP Payroll, SAP, JDE, and AS400

Completed EWN LEARN Leadership Development (Empowering Women Network) – September 2016

RELATED EXPERIENCE

Rana Meal Solutions, Bartlett, IL 2017 - Present

Customer Service Analyst

Analyze customer accounts to identify need based on variables such as IRC, Demos and sales forecast.

Coordinate meetings with Rana demand planning and operations in order to plan for future order fulfillment and understand current product availability.

Monitor all orders from customer order to delivery.

Communicate to customers, sales and brokers any issues or concerns about orders or deliveries

Respond to delivery/routing questions and issues from customers.

Provide back-up for other account reps

Genfare, Elk Grove Village, IL 2014 - 2017

Customer Service Representative

Responsible for accurately entering customer service quotes, orders, repairs, and returns

Converted equipment quotes to orders for production manufacturing

Requested new part numbers for fare media, enter quotes and convert to orders

Served as customer liaison for multiple trade shows, representing entire manufacturer portfolio

Biomerieux, Inc., Lombard, IL 1998 – 2013

Buyer/Planner (2009 – 2013), Production Planner (2000 – 2001)

Responsible for weekly production planning and scheduling for company manufactured product lines

Entered production work schedule into an Excel spreadsheet on weekly basis

Worked closely with production departments on additions and deletions to the schedule

Analyzed commercial and non-commercial demands for production lines

Followed up with manufacturing daily activities; identified gaps in plan and reschedule accordingly

Contract Administrator (2001 – 2009)

Processed all domestic industrial orders, reagent pricing quotations and bids

Maintained individual pricing contracts as well as instrument contracts

Monitored status of trade-in, moved, returned and demo instruments

Customer Service Representative (1998 – 2000)

Increased client satisfaction/retention and contact center efficiency by ensuring that customer orders were processed accurately and effectively

Entered purchase orders for distributed goods into company database

Responded to customer concerns regarding product, delivery and billing issues

Performed extensive research to identify and reconcile invoice discrepancies

Office Max, Inc., Melrose Park, IL 1994 – 1995, 1998

Customer Service Manager

Oversaw daily operations including scheduling, customer relations and process development

Balanced sales daily tracking shortage and overages

Performed client market research surveys to seek feedback on sales techniques, follow-up methods and quality of after sales service

Viking Supply Net, Addison, IL 1995 – 1998

Customer Service Representative

Oversaw daily operations for 10-member staff, including scheduling

Responsible for accurately and efficiently processing customer orders, quotes, returns and credits

Provided quick resolution to all customer questions regarding products or transactions

EDUCATION

Forest View High School, Arlington Heights, Illinois

High School Diploma



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