SUMMARY OF QUALIFICATIONS
Innovative Leadership
Client Care/Retention
Analytical/Detail Oriented
SAP Trainer
Proficient in Microsoft Office, ADP Payroll, SAP, JDE, and AS400
Completed EWN LEARN Leadership Development (Empowering Women Network) – September 2016
RELATED EXPERIENCE
Rana Meal Solutions, Bartlett, IL 2017 - Present
Customer Service Analyst
Analyze customer accounts to identify need based on variables such as IRC, Demos and sales forecast.
Coordinate meetings with Rana demand planning and operations in order to plan for future order fulfillment and understand current product availability.
Monitor all orders from customer order to delivery.
Communicate to customers, sales and brokers any issues or concerns about orders or deliveries
Respond to delivery/routing questions and issues from customers.
Provide back-up for other account reps
Genfare, Elk Grove Village, IL 2014 - 2017
Customer Service Representative
Responsible for accurately entering customer service quotes, orders, repairs, and returns
Converted equipment quotes to orders for production manufacturing
Requested new part numbers for fare media, enter quotes and convert to orders
Served as customer liaison for multiple trade shows, representing entire manufacturer portfolio
Biomerieux, Inc., Lombard, IL 1998 – 2013
Buyer/Planner (2009 – 2013), Production Planner (2000 – 2001)
Responsible for weekly production planning and scheduling for company manufactured product lines
Entered production work schedule into an Excel spreadsheet on weekly basis
Worked closely with production departments on additions and deletions to the schedule
Analyzed commercial and non-commercial demands for production lines
Followed up with manufacturing daily activities; identified gaps in plan and reschedule accordingly
Contract Administrator (2001 – 2009)
Processed all domestic industrial orders, reagent pricing quotations and bids
Maintained individual pricing contracts as well as instrument contracts
Monitored status of trade-in, moved, returned and demo instruments
Customer Service Representative (1998 – 2000)
Increased client satisfaction/retention and contact center efficiency by ensuring that customer orders were processed accurately and effectively
Entered purchase orders for distributed goods into company database
Responded to customer concerns regarding product, delivery and billing issues
Performed extensive research to identify and reconcile invoice discrepancies
Office Max, Inc., Melrose Park, IL 1994 – 1995, 1998
Customer Service Manager
Oversaw daily operations including scheduling, customer relations and process development
Balanced sales daily tracking shortage and overages
Performed client market research surveys to seek feedback on sales techniques, follow-up methods and quality of after sales service
Viking Supply Net, Addison, IL 1995 – 1998
Customer Service Representative
Oversaw daily operations for 10-member staff, including scheduling
Responsible for accurately and efficiently processing customer orders, quotes, returns and credits
Provided quick resolution to all customer questions regarding products or transactions
EDUCATION
Forest View High School, Arlington Heights, Illinois
High School Diploma