Resume of:

Delene Gillen

**** ***** ****

Suite 108, #236

Colleyville, Texas 76034

ac61ix@r.postjobfree.com

Cell: 469-***-****

WORK EXPERIENCE

Life Corp, Arlington, Texas – 3/2018 to Present

Phone Surveyor

-Speak to survey participants via CATI auto dialer to complete surveys. Data entry. Active listening. Probing.

Universal Med Supply, Irving, TX - 11/9/2017 to 1/20/2018 Patient Care Analyst/Intake Coordinator

-Analyze accounts of Power Wheel Chair clients.

-Reach out to explain to client they were eligible to receive a new chair if one had not been ordered within last five years.

-Respond to both online and phone Durable Medical Equipment queries

-New account set up

-Insurance verification

AMN Healthcare – Staff Care, Irving, TX - 10/19/15 to 11/8/2017 Sourcing & Recruiting Specialist

–Source Nurse Practitioners, Physician Assistants, Certified Registered Nurse Anesthetists, Psychiatrists, Hospitalists, and Emergency Room Doctors to determine locums interest.

-Screen to learn about current situation and ideal situation.

-Update contact and credentialing information in CRM

-Pass to Senior Recruiter for placement.

Health Smart, Irving, Texas - 2/17/14 to 10/16/15

Intake Coordinator

-Call Center Intake who set up new cases for Utilization Management Nurses

-ICD9, 10 Coding

-Medical prior authorization case set up

-Phone Triage for stat cases, attach faxes, case push to UM Nurse Express Scripts, Fort Worth, Texas - 11/13 to 2/14/14 Data Entry Technician Mail Order Pharmacy

-Data entry of patient name, address, and phone number

-Prescription quality check

-Pass to Mail Order Pharmacy Tech to verify and fill Advantage Sales and Marketing - 3/13 to Current

Part Time Brand Ambassador

-Food Promotion and Sales in Dallas Market.

Cross Mark, Plano, Texas - 5/1/2010 to 3/13

Part Time Event Specialist Sam’s Corpus Christi

-Food promotion

-Merchandising

-Health and Beauty Sales

-Road Show Coordination

Odyssey Health Care, Dallas, Texas - 4/09 to 4/29/2010 Administrative Assistant Pharmacy

-Supported Pharmacy Director

-Excel Spreadsheet data entry, Cost analysis doing Days of Care Report

-Calendar coordination

-Meeting execution, note taking, medical billing carve out EDUCATION:

B.S. Human Resources

Faulkner University, Montgomery, Alabama

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