Project Manager Customer Service

Pamela Babington

PROJECT MANAGER

Davis, CA *5616 530-***-**** ****************@*****.***

REDEFINING BRAND IMAGES, STRENGTHENING VENDOR RELATIONS & EXCEEDING CUSTOMER EXPECTATIONS

Property management professional capable of expanding scope of service and portfolio size to stimulate bottom-line business improvement. Able to serve customer needs by providing professional, helpful, and high-quality service before, during, and after requirements were identified. Project management expert outlining scope, objectives, and deliverables, communicating milestones to peers, and managing risks and changes to ensure project completion.

Lease Administration Customer Service Facilities Management Preventative Maintenance Tenant Coordination

Vendor Partner Relations Project Management Property Management & Construction Tools Conflict Resolution

Territory Management Prospecting Closing Skills Business Negotiations Disaster Recovery/Emergency Preparedness Plans

Highlights of Career

AT&T – Sacramento, CA 1996 – 2018

Retail Construction Project Manager (2016 – 2018)

Recipient of 2 Sirius awards as well as 2 Customer Service awards…

Leveraged construction expertise to build new stores, remodel open stores, and coordinate after-hours events in Northern California, Washington, Oregon, Alaska, and Hawaii. Regularly traveled to perform periodic quality inspections, final construction punch lists, and client coordination of finalized projects. Awarded bids, processed orders and progress payments, projected schedules, and managed internal and external resource requirements. Organized and turned in budget estimates, as well as progress and cost tracking reports while guaranteeing resolutions to safety/security concerns.

Exercised creative problem solving to rectify permit, ordinance compliance, scheduling conflicts, and design issues.

Supported rebranding of 300+ existing stores to new signage by working in concert with landlord and internal sales clients to gain approval of recommendation for branding to acquire great outcomes while adhering with LL specs and municipality standards.

Revitalized 300 stores with new carpet and paint, as well as adding tables, seating, and new floor fixtures by scheduling jobs and partnering with IT and General Contractor for schedule approval.

Enabled successful sales client acceptance of new space and store openings regarding first of its kind entertainment design by working in tandem with clients, design team, architects, contractors, fixture partners, signage vendors, IT, and landlord to open stores prior to year-to-end deadlines.

Championed remodel completion of 150 blue panel stores into new design by scheduling route map, working with IT and General Contractor for schedule approval, gaining approbation for schedules through senior leadership, and conducting individual calls per store with all vital stakeholders to navigate timing, pre-work, and design details.

Retail Project Manager (2013 – 2015)

Allocated request for proposal (RFP) for outsourced property management services to replace previous service model and standardize services rendered. Established full-service solution to serve preventative maintenance and address specifications.

Obtained vendor with reliable technology solution to deliver property management services to 2.3K+ stores in all 50 states, including Puerto Rico and Virgin Islands.

Reduced response and repair times, costs by 20%, and increased client satisfaction rates to +95% through implementation of National Help Desk solution for retail property management in 2.3K stores.

Produced process improvements by normalizing services, slashing costs and lead times, and increasing customer satisfaction.

Property Management (1996 – 2013)

Skyrocketed scope of services and portfolio size YOY by adding network equipment space, administrative office properties, and retail stores; final portfolio includes 1M sq. ft. in 5 states (California, Hawaii, Nevada, Arizona & New Mexico).

Environment Health & Safety contact as needed for specific incident response.

Education & Training

Accounting Certificate Heald Technical College – Sacramento, CA

Cost Accounting Coursework University of Phoenix – Sacramento, CA

General Education Sacramento City College – Sacramento, CA

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