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Manager Customer Service

Location:
Port Hueneme, CA, 93041
Salary:
30-40k
Posted:
September 13, 2018

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Resume:

Cory Carter

**** **** *****, **** *******, Ca ***41 (H) 805-***-**** ac61in@r.postjobfree.com

Professional Summary

I have worked in retail my whole life from reffing at Urban Quest, gun building at F.E.P., to being a department manager at Walmart, managing associates and taking care of a large chunk of their grocery department. Im driven to improve every aspect of any jobs I do, I enjoy working to improve sales as well as improving customer relations to satisfy the customers.

Skills

Trusted key holder

Creative problem solver

Exceptional communication skills

Increasing sales through marketing

Increase sales through merchandising

Strong client relations

Training development aptitude

Shipping and receiving professional

Work History

Director of customer relations and Sales assistant.

Cold Steel 6060 Nicolle st, Ventura CA 93003

Warehouse order picking and Amazon specialist 08/01/16 to 5/17

Ansxtreme performance 41 Moreland road, Simi Valley CA 93065

Picking orders in a timely manner 1 item a minute/60 a hour

Sorting new product and making new “homes”

In charge of all aspects of Amazon from pulling items for orders to pulling pallet size orders for fba

Amazon customer service support and metrics

Shipping and receiving lead 1/01/16-08/02/14

Agency Arms LLC 2111 Portola Road Unit B Ventura CA 93003

In charge of entering and exiting firearms from ffl book and shipping them as well utilizing stamps fed ex and ups.

In charge of inventory of up to 20 skus plus firearms inventory once a month.

Communicate with customers and troubleshoot possible problems and resolve any issues they may have

Customer Service Manager 09-2013 to 1/01/16.

Zephyr Sports - 2978 Seaborg Ave. Ventura Ca 93003

Warehouse manager and amazon support for our company

Managed up to 5 employees at any given time and run business while owner was away on leave

Used authorize, kount, zoovy to detect fraud and verify all orders that came in via email and phone.

Created orders using zoovy and linworks and dealing with 12000+ skus.

Worked storefront, merchandising and assisting in creating additional revenue through storefront.

Used facebook to connect to online customers by providing friendly customer service and providing customers a first look at new items.

Worked on live chat and answered phone calls to further assist the customer.

Provided technical support for all items we carried from airsoft to snow boards.

Produce, Bakery, Frozen, Dairy Department manager 11/2012 to 09/2013

Walmart – 2701 W Saviors Road Oxnard, Ca

Managed associates to ensure all tasks got completed in a timely manner with little to preferably no overtime.

Ensured features were stocked and seasonally relevant, these generated a 10-20% increase.

Made sure all areas were fresh no out of codes and 100% in stock everyday.

Maintained all paperwork recording sales, profits and losses, and damage/throwaways were properly completed and filled out.

Managed anywhere from 3-10 associates.

Manually ordered what our automated system could not and insured product will come in.

Worked with vendors in order to make side stacks, stack bases and features that increase profits.

Customer Service, Cashier, Produce clerk, Meat clerk, Gm clerk, Stocker, Frozen manger, Liquor manager 06/2009 to 11/2012

Vons – 450 South Ventura Road Oxnard, Ca

Greeted customers entering the store to ascertain what each customer wanted or needed.

Communicated with vendors regarding back order availability, future inventory and special orders.

Answered product questions with up-to-date knowledge of sales and store promotions.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store presentation.

Stocked items to shelves and insured items are in stock for customers

Made sure all items were fresh.

Helped drive sales goals and achieve monthly quotas.

Recommended alternative items if product was out of stock.

Made displays and worked with vendors to ensure promotions and everyday operations went smoothly.

Was in charge of ordering more than 50% of the store

Managed around 2-3 associates.

Ensured inventory was done every week and accurate.

Referee, tech, manager 06/2000 to 06/2004

Urban Quest – Oxnard, CA

Ensuring safety of all participants on site.

Managing anywhere from 6-20 associates underneath myself.

Coordinating events, private and public.

Maintained all equipment on location.

Handled any disputes that arrived in a calm manner.

Education

Criminal Justice Current Ventura College - 4667 Telegraph Rd Ventura, CA

References

Deborah Valenuzela 805-***-**** previous manager

Archie Sandoval 805-***-**** Previous manager

Kristin basco 805-***-**** Previous employee



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