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Technician Microsoft Office

Fort Worth, TX
September 13, 2018

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Joseph L. Dallas

**** ***** ***** **** **** Worth, Texas 76137 480-***-****


A highly dedicated and results-oriented technology professional with a diverse record of broad-based experience in technician training; technical curriculum development; RF component repair; database management; circuit building, testing, and repair; production planning; part procurement; prototyping; and program management. Leverages excellent troubleshooting and communication skills as well as proficiency with all standard tools used in electronics. An adaptable and detail-oriented problem solver with a proven history of success.

Technical Skills

Computer: Microsoft Office Suite, C++, JavaScript, VBScript

Test Equipment: DMM, network analyzer, spectrum analyzer, oscilloscope

Other: soldering, drill press, table bandsaw


INGRAM MICRO, Fort Worth, Texas

Program Manager, 2017-2018

Received from account management team notification of new model and input program model, market name, GB size, and color into Master BOM database according to product’s program assignment.

Contacted OEM to obtain BOR (Building of Repair)/BOM (Building of Material) in proper format and verified color.

Developed and wrote OEM-specific macros to assign subcats to each individual part based on OEM descriptions, resulting in decreasing the process time necessary to complete this task from four hours to 30 minutes.

Uploaded part number, subcat, and OEM description in master BOM database to correct programs.

Exported BOR sheet from master database and manipulated to include change notice, planning BOM, and Planning BOR tab.

Sent BOR to material engineer to obtain initial attach rates assigned to parts ordered by planner.

Uploaded finished BOR to BOR site on SharePoint and performed data porter export from master BOM database, assigning 14 additional dash part numbers for each individual part number into MAS.

Assigned all uploaded parts to correct warehouse.

Corrected any issues arising in master BOM database or MAS.

Technical Trainer, 2011-2016

Provided support to all levels of technicians on repair floor.

Trained new-hire employees and provided OJT to existing employees.

Observed various departments and provided feedback on how training could assist.

Wrote curriculum for various departments and creation of repair standard operating procedures for each OEM model.

Provided support and feedback to teammates after training on production floor.

Level 3 Technician, 2011

Repaired RF and escalated failures for various cell phone models.

Assisted in training of other Level 3 technicians.


Senior Engineering Technician, 2008-2009

Built, tested, and repaired switchback mobile computers.

Maintained focus while performing repetitive task.

Worked on team to ensure switchback computers stayed on ship schedule.

Kept failure analysis data and produced Pareto charts of data, utilizing Microsoft Excel.

Performed activities in production planning and part procurement, training, manufacturing, and prototyping.

Served as consistent contributor to problem resolution and process improvement.

Soldered thru-hole and surface mount components.

Additional Experience

ADTRON, Tempe, Arizona, Test Technician, 2007-2008. Built, tested, and repaired solid-state hard drives. Maintained focus while performing repetitive task. Worked on a team to ensure hard drives stayed on ship schedule. Served as main contributor in repairing product to reduce failure product inventory.

JABIL CIRCUIT, INC., Tempe, Arizona, Electronics Technician II, 2006-2007. Tested and repaired electronic circuit boards used in medical equipment. Maintained focus while performing repetitive testing of circuit boards on test fixtures. Performed weekly maintenance on test fixtures used to test circuit boards. Programmed in VBScript writing macros in Microsoft Excel to retrieve failure analysis data used in Pareto charts created for weekly update meetings. Wrote ECO tracker program to track current ECOs.

TRANSCORE, Albuquerque, New Mexico, RF Technician III, 2001-2006. Built, tested, and repaired RF-based systems. Soldered both thru-hole and surface-mount components. Provided training to new employees on each product. Performed QA inspections on other technicians’ work. Worked with engineers on prototype boards and systems.

INNERWORKS COMPUTERS, Cape Girardeau, Missouri, Senior Consultant, 1998-2000. Performed on-site installations of computer network systems while maintaining customer satisfaction through strong verbal and written communication skills. Installed, maintained, and troubleshot DOS, Win3.1, Win3.11, Win95/98, and Win NT 4.0-based machines, standalone and networked. Used extensive knowledge of Microsoft Office 2000.

AST RESEARCH, INC., Fort Worth, Texas, Computer Technician II, 1994-1997. Maintained attention to detail while building, testing, and repairing servers, docking stations, notebook, and desktop computers. Worked as productive member of exec team repairing elevated repair issues.

APPLIED TECHNOLOGY ASSOCIATES, Pearl City, Hawaii, Microcomputer Specialist, 1993-1994. Installed, modified, maintained, relocated, adjusted, diagnosed, tested, and repaired various computer cables for LAN systems. Constructed various connectors, including F, BNC, RJ, DB, ST, and SMA. Conducted site surveys and maintained good customer relations through strong verbal and written communication skills from start through completion of each job.

RENT-A-CENTER, Wahiawa, Hawaii, Account Manager, 1992-1993. Managed route of over 500 agreements (largest route in store). Managed staff in maintaining store layout. Helped customers and came up with new ideas for sales promotions.

UNITED STATES NAVY, NAS, Barbers Point, Hawaii, Aviation Electronics Technician, 1990-1992. Tested and repaired electronic equipment on board Naval aircraft. Trained new personnel.

PAL/COR CORPORATION, Cape Girardeau, Missouri, Support Technician, 1988-1989. Performed on-site installations of computer network systems while maintaining customer satisfaction through strong verbal and written communication skills for doctors’ offices. Trained office personnel on using software supplied with installations. Provided technical support via telephone for office personnel, utilizing strong verbal communication skills.


COLLINS COLLEGE, Tempe, Arizona, B.A., Game Design, minor in Programming, 2009

Professional Development

USN P-3C Integrated Avionics System Maintenance Full System Troubleshooting, 1991

United States Navy Basic Electronics Course, 1990

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