Administrative Assistant Customer Service
Resume:
Nancy M. Nguyen
*******@*****.***
COMPUTER SKILLS:
Proficient in Microsoft Word, Excel, PowerPoint, Lotus Notes, Microsoft Outlook, QuickBooks, Internet, Outlook, Data Entry, 10 Key: 15096 KSPH, Data Entry: 8481 KSPH, Typing: 60 WPM
APPLIED SKILLS:
Accounting (Account Payable, Account Receivable), Communication Skills (oral and written), Customer Service, Bilingual: Vietnamese
WORK EXPERIENCE:
Administrative Assistant Orange, CA
Kinder Morgan (Manpower) April 2018-Present
Document Control
File
Scan documents
Prepare to ship documents out to the headquarter office
Assist other departments
Administrative Support Fountain Valley, CA
Preferred Pest Control OC 09/2017-01/2018
Answered multiple-line telephone
Responded to inquiries via email, telephone, fax, and Yelp
Completed accounts receivable duties
Generated technicians’ daily routes
Called customers to confirm appointments and provide them with their outstanding balance
Generated invoices
Generated and type reports after termite inspections
Prepared deposit slips
Posted payments
Submitted reports to structural pesticide department
Followed up with customers after work has been done to ensure customer satisfaction
Submitted clearance reports to escrow officers, agents, buyers, and sellers
Office Coordinator Huntington Beach, CA
Blue Chip Pest Control, Inc.09/2016-09/2017
Answered multiple-line telephone
Created invoices
Addressed all customer inquiries
Followed up with clients to ensure their satisfaction with our services
Served as the main point of contact for all customers
Performed scheduling duties
Typed up termite reports and drew diagrams to corroborate reports
Sent out appointment confirmations via email
Prepared deposit slips
Submitted pesticide reports
Sorted and distributed mail
Posted payments
Marketing Coordinator Santa Ana, CA
AIG 09/201*-**-****
Correspondence
Generated daily, weekly, and monthly reports
Assisted with the sales reps, general manager, marketing coordinator, and human resources
Ordered and maintained office supplies, brochures, and pamphlets
Assisted with the customers via telephone, email, and in person
Prepared for tradeshows
Prepared deposit slips
Collected payments from customers and/or sales reps
Made deposits at the bank
Administrative Assistant Fullerton, CA
Advanced Resources Staffing 01/2013-09/2014
Credentialed providers: physicians, physician assistants, and nurse practitioners
Performed general clerical duties such as: faxing, scanning, copying, delivering mail
Created contracts between vendors and physicians
Assisted the Director of the legal department
Ran errands as needed
Administrative Assistant Huntington Beach, CA
Sea Cliff Healthcare Center 05/2011-01/2013
Assisted the executive administrator as needed; during federal &state audits, meeting preparations etc.
Generated call reports, incident reports, and 24 hour survey reports
Performed Accounts Payable, Payroll job functions and posted cash receipts
Office duties included answering multiple line phone, inventory and ordering of supplies, running errands, scheduling appointments for family member for care-plan meetings
Made all preparations for meetings, such as creating PowerPoint, setting up tables and chairs, and ordering refreshments and meals
Was responsible for residents’ trust account
Coordinated staffing needs; including running new hire background checks, fingerprinting, and working closely with HR department
EDUCATION:
Orange Coast College
Associates Degree -Graduated May 2005
Certificate for Computerized Office Technology
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