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Administrative Assistant Customer Service

Anaheim, CA, 92805
September 13, 2018

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Nancy M. Nguyen



Proficient in Microsoft Word, Excel, PowerPoint, Lotus Notes, Microsoft Outlook, QuickBooks, Internet, Outlook, Data Entry, 10 Key: 15096 KSPH, Data Entry: 8481 KSPH, Typing: 60 WPM


Accounting (Account Payable, Account Receivable), Communication Skills (oral and written), Customer Service, Bilingual: Vietnamese


Administrative Assistant Orange, CA

Kinder Morgan (Manpower) April 2018-Present

Document Control


Scan documents

Prepare to ship documents out to the headquarter office

Assist other departments

Administrative Support Fountain Valley, CA

Preferred Pest Control OC 09/2017-01/2018

Answered multiple-line telephone

Responded to inquiries via email, telephone, fax, and Yelp

Completed accounts receivable duties

Generated technicians’ daily routes

Called customers to confirm appointments and provide them with their outstanding balance

Generated invoices

Generated and type reports after termite inspections

Prepared deposit slips

Posted payments

Submitted reports to structural pesticide department

Followed up with customers after work has been done to ensure customer satisfaction

Submitted clearance reports to escrow officers, agents, buyers, and sellers

Office Coordinator Huntington Beach, CA

Blue Chip Pest Control, Inc.09/2016-09/2017

Answered multiple-line telephone

Created invoices

Addressed all customer inquiries

Followed up with clients to ensure their satisfaction with our services

Served as the main point of contact for all customers

Performed scheduling duties

Typed up termite reports and drew diagrams to corroborate reports

Sent out appointment confirmations via email

Prepared deposit slips

Submitted pesticide reports

Sorted and distributed mail

Posted payments

Marketing Coordinator Santa Ana, CA

AIG 09/201*-**-****


Generated daily, weekly, and monthly reports

Assisted with the sales reps, general manager, marketing coordinator, and human resources

Ordered and maintained office supplies, brochures, and pamphlets

Assisted with the customers via telephone, email, and in person

Prepared for tradeshows

Prepared deposit slips

Collected payments from customers and/or sales reps

Made deposits at the bank

Administrative Assistant Fullerton, CA

Advanced Resources Staffing 01/2013-09/2014

Credentialed providers: physicians, physician assistants, and nurse practitioners

Performed general clerical duties such as: faxing, scanning, copying, delivering mail

Created contracts between vendors and physicians

Assisted the Director of the legal department

Ran errands as needed

Administrative Assistant Huntington Beach, CA

Sea Cliff Healthcare Center 05/2011-01/2013

Assisted the executive administrator as needed; during federal &state audits, meeting preparations etc.

Generated call reports, incident reports, and 24 hour survey reports

Performed Accounts Payable, Payroll job functions and posted cash receipts

Office duties included answering multiple line phone, inventory and ordering of supplies, running errands, scheduling appointments for family member for care-plan meetings

Made all preparations for meetings, such as creating PowerPoint, setting up tables and chairs, and ordering refreshments and meals

Was responsible for residents’ trust account

Coordinated staffing needs; including running new hire background checks, fingerprinting, and working closely with HR department


Orange Coast College

Associates Degree -Graduated May 2005

Certificate for Computerized Office Technology

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