Sales Manager
Resume:
Diana Velasquez
**************@*****.***
SUMMARY OF QUALIFICATIONS
Bilingual - Fluent in Spanish
** ***** **** ******** *******, clerical and administrative background
Over 5 years in Management & Sales in Fitness and Mortgage
Exceptional Communication and interpersonal skills, extensive data entry
Self-motivated energetic and works well independently or as part of a team
EMPLOYMENT HISTORY
Senior Mortgage Loan Officer WCMTG/Sierra Pacific Mortgage, Folsom Ca 04/2017 – 07/2018
Submit mortgage application for refinance of the home and purchase mortgage loan for Pre- Approvals.
Process, pre underwrite applications prior to moving to processing.
Understood and applied legal compliance rules associated with mortgage programs and regulations.
Obtains information by reviewing files, records, and other documents including Internet sources
Prepares materials for presentations and instruction for new loans
Maintains database files of confidential, sensitive, and technical information.
Operates and maintains office machines.
Responsible for continuous & consistent communication with branch partners, clients, agents and operation teams to always improve process and overall customer experience.
Resolves problems encountered in the processing of the loan through communication with vendors.
Compiles, prepares, and revises applications and personal documentation
Consistently exceeded over 100% of monthly and quarterly goals
Senior Mortgage Loan Officer Paramount Equity Mortgage, Rancho Cordova Ca
08/2015-4/2017
Nationally licensed in 5 states to do mortgage refinance and purchase loans
Meet monthly and personal quotas, an average of 5-12 new loans
Generate leads and complete over 100 outgoing calls per day
Created and implemented agile sales strategy including capability of rapidly responding to changing market conditions and regulatory environment.
Sales Manager California Family Fitness Sacramento, Ca 01/2014present
Supervise and manage two gym facilities and from 5-15 sales/day and operation of
employees
Meet monthly and personal quotas, an average of 100-170 new accounts per month
Generate leads and complete over 100 outgoing calls per day
Conduct new employee Interviews, training, coaching, managing, and daily administrative
California Family Fitness, Sacramento Ca 1/2014 – 6/2015
Managed 2 gym facilities and 25 sales and operation personnel
Provided business development experience, sales and fitness training
Increased sales volume by 30% in less than 6 months
Conducted meetings for all sales and operation staff each quarter
Met monthly sale quotas and structure KPI’s
Customer Care Representative PFX Pet Supply West Sacramento 05/17/2011-12/2013
Daily use of Word, Excel, and Outlook
Credit processing and daily reporting, data entry and sales
Use of multi phone lines, multitasking and working well under pressure to meet deadlines
Communicate with customers, employees, and other individuals to answer questions
Take orders and address complaints
Administrative Assistant Conaway Ranch Woodland, CA 09/27/2008-3/2011
Assist Operation Manager and Wildlife Manager in financial reports and farm plans
Proficient in Word, Excel, and Quick Books
Assist in payroll, Accounts receivables and Accounts payable
Interview and hire potential general labor employees
Communicate with customers, employees, and other individuals to answer questions
Office Coordinator Yolo Family Service Agency Woodland, CA 11/200705/2008
Assist Executive director in complying quarterly financial reports
Proficient in Word, Excel, and quick books
Knowledge of Administrative and clerical procedures
Assist Executive and fiscal directors in writing up grants to raise funds for own profit
Organization
Administrative Clerk I, Yolo County ADMH, Woodland, CA 03/2006-3/2007
Compile, copy, sort and file client records, 10 families per week
Conduct client intakes five per day
Complete, record, and proofread data and other information
Sort and mail to 50 employees in 3 departments, answer correspondence, and prepare outgoing mail
Detention Officer I Yolo County Juvenile Hall Woodland, Ca 07/200512/2005
Communicate effectively with inmates, public & staff, perform searches of people, buildings, indoor and outdoor area.
Administer basic emergency first aid, have knowledge of legal procedures
Dealing with personal, sensitive and confidential information
Continual use of tact, diplomacy, knowledge and understanding of working practices
EDUCATION
Woodland High School, Woodland, Ca High School Diploma
CSU, Sacramento, Sacramento CA – Criminal Justice Completion of 60 Units
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