Diana Velasquez

916-***-****

ac61h2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Bilingual - Fluent in Spanish

** ***** **** ******** *******, clerical and administrative background

Over 5 years in Management & Sales in Fitness and Mortgage

Exceptional Communication and interpersonal skills, extensive data entry

Self-motivated energetic and works well independently or as part of a team

EMPLOYMENT HISTORY

Senior Mortgage Loan Officer WCMTG/Sierra Pacific Mortgage, Folsom Ca 04/2017 – 07/2018

Submit mortgage application for refinance of the home and purchase mortgage loan for Pre- Approvals.

Process, pre underwrite applications prior to moving to processing.

Understood and applied legal compliance rules associated with mortgage programs and regulations.

Obtains information by reviewing files, records, and other documents including Internet sources

Prepares materials for presentations and instruction for new loans

Maintains database files of confidential, sensitive, and technical information.

Operates and maintains office machines.

Responsible for continuous & consistent communication with branch partners, clients, agents and operation teams to always improve process and overall customer experience.

Resolves problems encountered in the processing of the loan through communication with vendors.

Compiles, prepares, and revises applications and personal documentation

Consistently exceeded over 100% of monthly and quarterly goals

Senior Mortgage Loan Officer Paramount Equity Mortgage, Rancho Cordova Ca

08/2015-4/2017

Nationally licensed in 5 states to do mortgage refinance and purchase loans

Meet monthly and personal quotas, an average of 5-12 new loans

Generate leads and complete over 100 outgoing calls per day

Created and implemented agile sales strategy including capability of rapidly responding to changing market conditions and regulatory environment.

Sales Manager California Family Fitness Sacramento, Ca 01/2014present

Supervise and manage two gym facilities and from 5-15 sales/day and operation of

employees

Meet monthly and personal quotas, an average of 100-170 new accounts per month

Generate leads and complete over 100 outgoing calls per day

Conduct new employee Interviews, training, coaching, managing, and daily administrative

California Family Fitness, Sacramento Ca 1/2014 – 6/2015

Managed 2 gym facilities and 25 sales and operation personnel

Provided business development experience, sales and fitness training

Increased sales volume by 30% in less than 6 months

Conducted meetings for all sales and operation staff each quarter

Met monthly sale quotas and structure KPI’s

Customer Care Representative PFX Pet Supply West Sacramento 05/17/2011-12/2013

Daily use of Word, Excel, and Outlook

Credit processing and daily reporting, data entry and sales

Use of multi phone lines, multitasking and working well under pressure to meet deadlines

Communicate with customers, employees, and other individuals to answer questions

Take orders and address complaints

Administrative Assistant Conaway Ranch Woodland, CA 09/27/2008-3/2011

Assist Operation Manager and Wildlife Manager in financial reports and farm plans

Proficient in Word, Excel, and Quick Books

Assist in payroll, Accounts receivables and Accounts payable

Interview and hire potential general labor employees

Communicate with customers, employees, and other individuals to answer questions

Office Coordinator Yolo Family Service Agency Woodland, CA 11/200705/2008

Assist Executive director in complying quarterly financial reports

Proficient in Word, Excel, and quick books

Knowledge of Administrative and clerical procedures

Assist Executive and fiscal directors in writing up grants to raise funds for own profit

Organization

Administrative Clerk I, Yolo County ADMH, Woodland, CA 03/2006-3/2007

Compile, copy, sort and file client records, 10 families per week

Conduct client intakes five per day

Complete, record, and proofread data and other information

Sort and mail to 50 employees in 3 departments, answer correspondence, and prepare outgoing mail

Detention Officer I Yolo County Juvenile Hall Woodland, Ca 07/200512/2005

Communicate effectively with inmates, public & staff, perform searches of people, buildings, indoor and outdoor area.

Administer basic emergency first aid, have knowledge of legal procedures

Dealing with personal, sensitive and confidential information

Continual use of tact, diplomacy, knowledge and understanding of working practices

EDUCATION

Woodland High School, Woodland, Ca High School Diploma

CSU, Sacramento, Sacramento CA – Criminal Justice Completion of 60 Units

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