248-***-**** firstname.lastname@example.org https://www.linkedin.com/in/scott-hess-38692885/
I am a highly motivated and technical information developer and manager with over 20 years of experience documenting enterprise level applications. I have spent a majority of that time concurrently managing and authoring. I am seeking a similarly challenging position to continue my career path. Education
M.A. Candidate Oakland University - 1998 - English
B.A Oakland University 1996 - Major: English Minor: French
Computer programming courses - JAVA 1 & 2, VB, DATABASE OBJECTS OCC - 2000s Skills & Abilities
Managed authors and instructional designers for the last 15 years as well as concurrently authoring for multiple projects. This included interviewing, hiring, and managing staff. Have taken at least a dozen management, motivation, and leadership classes between the last two companies.
UI Design – Assist with UI design during iteration reviews. SOFTWARE/TECHNOLOGY/SDLC
XMetal (DITA), FrameMaker, RoboHelp, SDL Knowledge Center CMS, SQL, HTML, XML, DreamWeaver, Moodle, CoursePress Pro, Git, SVN, C# (non-web), Visual Basic, VBA and Office automation. SDLC: Have worked in CMMI, Waterfall, and currently work in Agile Scrum. Experience
PRINCIPAL TECHNICAL AUTHOR MICRO FOCUS 6/2011 - PRESENT
Create documentation for SCCM, Agile, and Requirements Management software using XMetal, SDL Knowledge Center, DreamWeaver, Git, and Acrobat.
Create web-based training for the same products using DreamWeaver and CoursePress Pro.
Manage team of 5 authors and instructional designers.
Managed the corporate training Moodle site, assisting customers when needed. Then, transitioned to CoursePress Pro.
Work with documentation managers world-wide to align styles and processes as Micro Focus began to acquire companies the last few years: HP software, Novel, etc.
Work with development director and product management to prioritize an under-staffed team. LEAD TECHNICAL AUTHOR COMPUWARE 2/2000 – 6/2011
Create complete documentation set (online and printed) for multiple enterprise level automated testing products using FrameMaker, RoboHelp, and custom DITA solution. Page 2
Design and maintain multiple team-specific Access databases. Create group intranet website.
Automate FrameMaker template-to-template conversions with Word VBA.
Part of company-wide Documentation Style Committee.
Interview, manage, and perform performance reviews for staff.
Took a year off of writing to develop several team-specific VB applications – Most notably an Outlook to MS Project automation solution where Tasks that were updated in Outlook automatically updated a central MS Project file via TCP/IP, and vice-versa. Used by over 50+ concurrent users. TECH DEPT. TEAM LEADER, SOFTTECH SOLUTIONS 8/98 – 2/2000
Interview, hire, train employees. Conduct quarterly reviews and advise of performance status.
Create company-wide DB for group and sales to track bugs and projects.
Design/maintain company webpage.
Author modules pertaining to Sun Microsystems’ architectures, hardware components, software operations, and peripheral options.
Design new and improved GUI in FrameMaker to reflect information hierarchy.
Achieve complex hyperlink manipulation with VB macros (automate hyperlink modification).
Develop R&D policy/procedure/style manual and user manual for product; Design, write/edit, and layout special user/instructional manuals for IBM Global Services/Ameritech and Rave Computer. TECHNICAL WRITER, BCBSM 12/97 – 8/98
Primary responsibilities included maintenance and development of BCBSM documentation of all types. However, most time was spent evaluating writing projects to save resources. Example: I reduced necessary revision time of one document by 75%; save hard copy printing costs of 15K/quarter.
Design and author Departmental Style Guide.
Mainframe-based documentation support.
Design and maintain templates and macros for MS applications and RoboHELP. Create/enhance RoboHELP-based .hlp projects.
ASSISTANT EDITOR, ENGINEERED SYSTEMS MAGAZINE (BNP) 2/97 – 12/97
Author and edit feature articles as well as case-histories; edit complete magazine
Assist graphics personnel with magazine layout; maintain homepage content