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Social Media Customer Service

Location:
Almo, Kentucky, United States
Salary:
12.00
Posted:
September 13, 2018

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Resume:

TAMMY SPRADLING

** ***** **** ****, ********, ***20 270-***-**** ac61fw@r.postjobfree.com

STRENGTHS AND EXPECTIONS

Looking for Remote (work from home) position - I have been doing this since 1999 and am disciplined enough that it works to my advantage.

25 total years in Customer Care Service (Support)

25 years of Sales and Marketing online

5 years of SEO with on the job training

Freelance Writing - editing and copy writing - description - blogger - profiles Personality - strong - focused - outgoing - sense of humor - disciplined - hard working - great with people - respectful - mindful

WORK EXPERIENCE

KATRAL AMPS, ALMO, KENTUCKY

General and Support Manager, Jan 1989 – Aug 2016

Direct or coordinate the supportive services department of a business, agency, or organization.

Set goals and deadlies for the department.

Develop pricing strategies, balancing firm objectives and customer satisfaction. DEFT DESIGN MEDIA, NEWARK, DELAWARE

Customer Support, Nov 2012 – Dec 2017

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of resolving issues Provide assistance for customers with special billing requests. Perform clerical duties such as typing, proofreading, and sorting mail. Update directory information.

Keep records of calls placed and received, and of related toll charges. SEO Specialist Training, Nov 2012 – Dec 2017

Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or other content.

Conduct financial modeling for online marketing programs or Web site revenue forecasting.

Participate in the development of online marketing strategy. Implement online customer service processes to ensure positive and consistent user experiences.

Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or other content.

Conduct financial modeling for online marketing programs or Web site revenue forecasting.

Participate in the development of online marketing strategy. Propose online or multiple-sales-channel campaigns to marketing executives. Social Media Manager, Nov 2012 – Dec 2017

Respond to requests for information from the media or designate an appropriate spokesperson or information source.

Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups. Social media communications and support

Coordinate public responses to environmental management incidents or conflicts. Communicated and updated Social Media as to updates to websites and other company issues

Visible face of the company by responding and talking with the customers in a social media setting

Twitter, Facebook, Tumblr and Youtube updates and communications for members and customers

Customer support for the online support system forums both public and private. MEDIA REVENUE, MANILA

Marketing and Support Manager, Aug 2006 – Aug 2012 Formulate, direct and coordinate marketing activities and policies to promote products and services.

Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.

Develop pricing strategies, balancing firm objectives and customer satisfaction. Compile lists describing product or service offerings. Initiate market research studies or analyze their findings. Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.

Consult with product development personnel on product specifications such as design, color, or packaging.

Consult with buying personnel to gain advice regarding environmentally sound or sustainable products.

Develop business cases for environmental marketing strategies. Worked closely with Affiliates to make sure they have their materials to promote with the best available tools.

Gathered ad materials, videos and images as well as ad materials to populate their websites for promotions

VECTOR FORCE COMMUNICATIONS, ONTARIO

Marketing and Support Manager, Jul 1999 – Jan 2005 Answer user inquiries regarding computer software or hardware operation to resolve problems.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Modify and customize commercial programs for internal needs. Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.

Develop pricing strategies, balancing firm objectives and customer satisfaction. Initiate market research studies or analyze their findings. Compile lists describing product or service offerings. Conduct economic or commercial surveys to identify potential markets for products or services.

Consult with product development personnel on product specifications such as design, color, or packaging.

Worked closely with tech and software team to make the company thrive with in 6 months.

Ran a great marketing and social plan to grow the company to $1million in sales within the first 6 months.

EDUCATION

CALLOWAY COUNTY HIGH SCHOOL, MURRAY, KENTUCKY

ADDITIONAL SKILLS

I now do support and social media for various companies Goal oriented and very strict focus on the tasks at hand. Very good social skills to make sure that all sides of communication is done in the most professional manager

Social Media is in demand in this new day and I have top notch social skills to manage any kind of social environment.

Disciplined to work from home and be most productive in a work at home setting



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