Executive Admin Assist/Medical Assistant/Sales Support/Customer Mngr

Judith Melius

***** *. ***** ****

Grayslake, IL 60030

Home: 847-***-****

***********@*****.***

"… excellent customer service"

"…can count on Judy to do what she says and what is needed."

Andrew Otting Owner

Scott Byron & Co., Inc.

respectful, helpful and trustworthy. I could always count on Judy

Mike Drangines

Senior Account Manager

John Drake & Associates

Oak Brook, IL

understanding and supportive team leader.”

Julie Garast

Estimator

Scott Byron & Co., Inc.

Professional Profile

As a Sales Support, Customer Service Manager with over 23 years experience, I lead administration teams to deliver excellent customer service through hiring, training and supervising team members. Implementing processes and procedures that expedite work and significantly reduce costs is a strong skill honed while working in a rapid growth and evolving company. I possess strong multi-tasking skills with an ability to simultaneously manage various projects while providing administrative support for up to 50 staff members. As a trusted resource for the company owners, I am quick and effective at decision making and deliver excellent administrative support and customer service for both internal and external clients.

Skills

Expertise in Outlook, Word, Excel, Sales Force and Clientele

Knowledgeable in Timberline estimating, Crystal reports, Photo Shop, CAD, Visio, BOSS, Access, Power Point. Share Point and project scheduling software

Policy and procedure development, implementation and modification

Exceptional organizational skills

Scheduling expert

Medical Assistant/CNA

Data Research Coordinator

Professional Experience

Sales Support Manager, Scott Byron & Co., Inc

Lake Bluff, IL 05/1995 to 07/2018

Hired in to be a change agent to improve customer service and administrative support for successful high volume design, build, and maintenance landscape business to both the internal and external client.

Results-focused manager/leader with proven track record in successful improvement initiatives, including policy and procedure development, efficient workflow coordination and process refinement or restructuring.

Meet financial objectives by forecasting revenue and expenses, budgeting, and scheduling expenditures.

Interface with both internal and external customers on critical issues.

Manage direct reports (Customer Service Managers, Sales Support Specialists and Estimators) and indirect reports to achieve operational excellence and positive bottom line results.

Maintained all aspects of sales team/owners appointment schedules.

Create, run, analyze and present reports as requested by senior management.

Administrative Assistant, Clinical Research Department, GenDerm Corp 1992 to 1995

Responsible for all national and international correspondence contract/agreements, record keeping. Transcription and distribution of confidential research protocols, medical summaries, manuscripts, IND/NDA submissions, Investigational Drug brochures, clinical study documents, data analysis and case report forms.

Medical Assistant/Secretary, Suburban Orthopaedic Associate, Ltd. Evanston, IL 1988 to 1991

Managed all daily activities of four physician medical office, including medical transcription, patient procedure scheduling, insurance/billing, collections, meeting/travel arrangements and data entry.

Medical Assistant/Nursing Assistant/Data Manager ECOG, Lake Forest Hospital 1976 to 1988

Certified CNA. Medical Assistant/Secretary Managed all daily activities of Outpatient Oncology Unit since inception.

Education and Certification

50 credits toward Business Administration Associate Degree, College of Lake County

Multiple online and in class training related to position

Medical Assistant/CNA/Data Manager - ECOG

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