Grayslake, IL 60030
"… excellent customer service"
"…can count on Judy to do what she says and what is needed."
Andrew Otting Owner
Scott Byron & Co., Inc.
respectful, helpful and trustworthy. I could always count on Judy
Senior Account Manager
John Drake & Associates
Oak Brook, IL
understanding and supportive team leader.”
Scott Byron & Co., Inc.
As a Sales Support, Customer Service Manager with over 23 years experience, I lead administration teams to deliver excellent customer service through hiring, training and supervising team members. Implementing processes and procedures that expedite work and significantly reduce costs is a strong skill honed while working in a rapid growth and evolving company. I possess strong multi-tasking skills with an ability to simultaneously manage various projects while providing administrative support for up to 50 staff members. As a trusted resource for the company owners, I am quick and effective at decision making and deliver excellent administrative support and customer service for both internal and external clients.
Expertise in Outlook, Word, Excel, Sales Force and Clientele
Knowledgeable in Timberline estimating, Crystal reports, Photo Shop, CAD, Visio, BOSS, Access, Power Point. Share Point and project scheduling software
Policy and procedure development, implementation and modification
Exceptional organizational skills
Data Research Coordinator
Sales Support Manager, Scott Byron & Co., Inc
Lake Bluff, IL 05/1995 to 07/2018
Hired in to be a change agent to improve customer service and administrative support for successful high volume design, build, and maintenance landscape business to both the internal and external client.
Results-focused manager/leader with proven track record in successful improvement initiatives, including policy and procedure development, efficient workflow coordination and process refinement or restructuring.
Meet financial objectives by forecasting revenue and expenses, budgeting, and scheduling expenditures.
Interface with both internal and external customers on critical issues.
Manage direct reports (Customer Service Managers, Sales Support Specialists and Estimators) and indirect reports to achieve operational excellence and positive bottom line results.
Maintained all aspects of sales team/owners appointment schedules.
Create, run, analyze and present reports as requested by senior management.
Administrative Assistant, Clinical Research Department, GenDerm Corp 1992 to 1995
Responsible for all national and international correspondence contract/agreements, record keeping. Transcription and distribution of confidential research protocols, medical summaries, manuscripts, IND/NDA submissions, Investigational Drug brochures, clinical study documents, data analysis and case report forms.
Medical Assistant/Secretary, Suburban Orthopaedic Associate, Ltd. Evanston, IL 1988 to 1991
Managed all daily activities of four physician medical office, including medical transcription, patient procedure scheduling, insurance/billing, collections, meeting/travel arrangements and data entry.
Medical Assistant/Nursing Assistant/Data Manager ECOG, Lake Forest Hospital 1976 to 1988
Certified CNA. Medical Assistant/Secretary Managed all daily activities of Outpatient Oncology Unit since inception.
Education and Certification
50 credits toward Business Administration Associate Degree, College of Lake County
Multiple online and in class training related to position
Medical Assistant/CNA/Data Manager - ECOG