Human Resources Professional with 20+ yrs of experience

Area of Focus: Human Resources Director

QUALIFICATIONS PROFILE

Seasoned, goal-focused, and employee-oriented professional with extensive experience in all aspects of human resources management. Armed with proven record of success in developing and implementing human resources strategies to meet and surpass business challenges. Equipped with outstanding organizational and leadership skills, with the ability to develop and motivate cross-functional teams and individuals to achieve business objectives.

PROFESSIONAL EXPERIENCE

wright’s Gourmet House, Tampa, FL

Human Resources Generalist 2017–2018

Oversaw the day-to-day operations of the Human Resources function to include full cycle recruitment, benefits administration, policy implementation and interpretation, regulatory compliance, employee relation, maintenance of company intranet site, and new hire orientation

Remington Lodging & Hospitality, LLC, Hilton Tampa Airport Westshore Hotel, Tampa, FL

Director of Human Resources 2011–2017

Benefits Administration

Managed all benefits plans which involved organizing and facilitating open enrollment meetings, overseeing leaves of absence and Occupational Safety and Health Administration (OSHA) compliance

Regulatory Compliance

Observed strict compliance with federal, state, and local law

Oversaw the hotel’s human resources database

Performance Management

Provided guidance to leadership team regarding employee morale, employee relations, coaching, counselling, and discipline

Investigated employee complaints and authored compelling position statements in response to discrimination charges resulting in 100% no probable cause findings

Managed metrics-based performance review process, ensuring appraisals were completed timely per hotels management policy, and reviewed all appraisals and followed up on development needs

Facilitated and monitored impact all company and hotel brand training initiatives

Coordinated and conducted departmental training and new hire orientation programs

Assessed employee morale by analyzing absenteeism, lateness, turnover reports and resignations

Recommended and/or approved all employee transitions, i.e., new hires, transfers and promotions

Participated in and monitored safety committee in compliance with Loss Prevention standard operating procedures

Recognition Program Implementation

Performed semi-annual wage surveys for exempt and non-exempt positions, and recommended wage exceptions to maintain competitiveness when applicable

Initiated and led value-added employee recognition and awards programs

Designed team building activities for senior leaders to develop and effectuate collaboration, comradery and strategic alliances to attain organizational goals

Process Improvement and Growth Impacts

Assumed accountability in reconciling monthly insurance invoices, guaranteeing accuracy in billing which resulted in annual cost savings of $6,000

Partnered with department heads in conceptualizing action plans to improve associate engagement year-over-year; thereby surpassing company benchmark from 53% to 77.3%

Established reputation for consistently achieving score on hotel brand and company audits

Formulated strategic recruitment plan to lessen turnover and labor cost in the largest department, which reduced turnover 30%, labor cost 15% and eliminated the use of contract labor

Developed career path development plans to maintain internal candidates, which lessen cost in training, onboarding, and recruitment by 25% and increased employee satisfaction

Instrumental in spear heading International J-1 Visa and College Internship Programs

Crestline Hotel & Resorts, Hilton Tampa Airport Westshore Hotel, Tampa, FL

Director of Human Resources 2005–2011

Human Resource Administration

Oversaw diverse areas of human resources which included staffing qualified personnel; ensuring employment status compliance; overseeing all aspects of wages, benefits, worker’s compensation; unemployment claims; training programs; implementation and administration of personnel policies and procedures; employee relations, counselling and discipline

Growth Impacts

Earned promotion from Human Resources Manager to Human Resources Director role

EARLIER CAREER

Sterling Research Group Inc., Petersburg, FL

Human Resources Administrator 2004–2005

Holiday Inn City Centre, Tampa, FL

Director of Human Resources 2001–2004

Radisson Riverwalk Hotel, Tampa, FL

Director of Human Resources 1997–2001

EDUCATION

Associate of Arts in Hospitality Management with Focus in Travel and Tourism

Community College of Baltimore, Baltimore, MD

AFFILIATIONS

Member Society of Human Resource Professionals (SHRM) Member National Notary Association

ACTIVITIES

Volunteer, Guest Speaker Hillsborough County School Systems

Judge, Delta Epsilon Chi and Distributive Education Clubs of America (DECA) Feed Tampa Bay Ronald McDonald House

TECHNICAL ACUMEN

ADP Enterprise Performance Management Systems Applicant Tracking Systems ADP Timesaver

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