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Manager Training

West Lebanon, New Hampshire, United States
September 13, 2018

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** **** **** **


Phone: 603-***-****

Alt Phone:603-***-****



To obtain a position that will benefit from my knowledge, skills and abilities and maximize a positive outcome. Professional Skills

Interview customers

Maintain records, reports, or files

Make decisions

Write business correspondence

Use computers to enter, access or retrieve data

Use knowledge of investigation techniques

Use telephone communication techniques/ Type letters or correspondence Resolve customer or public complaints

Create training programs

Train new employees

Part of the Train a Trainer program

Comply with State and Federal Laws

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Expiration Date CRCR HMFA 01/2018 01/2020

Honors & Activities

I am a co-leader of a Girl Scout troop of 29 girls. We teach young girls to be self confident and provide them additional learning in a social environment.

As the Treasurer, for our Harley Davidson Owners Group, I am responsible for monthly filing of financial standings, supply monthly reports and complete the necessary tax forms. I am the Secretary/Finance Officer for a polite program. The program, called Kidz Klub, is being developed to provide children an opportunity to experience social and educational skills in a safe environment. Employment History

Dispute Resolution Analyst

CONIFER REVENUE CYCLE SOLUTION 1 MEDICAL CENTER DR, LEBANON, NH As the Dispute Resolution Specialist, I provided expert knowledge and support to the President's office, other department managers and patients in regards to resolution of patient complaints regarding billing services. Once I received a complaint I would determine if it was valid complaint. Using the Epic system I would investigate the complaint, whether it was billing or codidng and send the request to the correct departments to review. Once I received a response from the supervising department I would follow up with the patient in writing or by phone call, as well as the party that brought to the complaint to my attention. BRENDA AMENDUM

I managed "work queues" to tract the progress of complaints and determine if further action was required of me and reach out to administrators if responsed were not timely. Using Power Point, I created a training program for the phone representatives on how to process complaints for accurate processing. I provided constant support related to disputes and any questions/concerns brought to me by phone representatives, department managers and other administrators. Created weekly and monthly reports with Excel to be used by senior management to review the trends in complaints and to assist in determining if operations was not working smoothly. Education and Training



Issuing Institution Location Degree Received Course of Study Southern NH




2 Years of College or a Technical or

Vocational School



Detailed References

Krista Gosselin, Call Center Rep

Conifer Health


Personal reference known for 2 year(s).

Kimberly Plourde, Billing Coordinator

Springfield Hospital


Personal reference known for 12 year(s).

Jon Olson, Manager of Call Center and Col

retired-Manager of Call Cen


Supervisor reference known for 20 year(s).


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