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Assistant Administrative

Washington, District of Columbia, United States
September 13, 2018

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Natalya Sherman

**** ******** *****, ******, ** *0191

703-***-**** -


ECOMPEX / Kings LLC - Reston, VA December 2016 - present

Operating Clerk II with Public Trust Clearance

Keying information from digital or other media documents into a database or other electronic format.

Using reference guides (eDocAnswers) and equipment manuals.

Jones Networking Contracting Agency June 2015 - April 2016

Guidance Residential LLC - Reston, VA December 2015 - April 2016

Mortgage Processing Assistant/Originator

Sent out Initial Disclosures to customers as soon as receive the request from Account Executives.

Delivered Initial Disclosures as soon as receive from the customers.

Requested appropriate documentation (I-9, pay stubs, W-2, Tax Returns, bank statements, purchase contracts) from both the Account Executives and the customers.

Followed up for missing documentation.

Requested for Transcripts from VeriTax.

Ordered and delivered Appraisals from different vendors.

Ordered and delivered HOI.

Ordered and delivered Title work.

Ordered and delivered Payoff statements.

Requested by phone, internet, email and/or fax VOE.

Moved loans from Originating to Processing stages when receive all of documentation.

Run LP.

Managed pipeline of Originating loans for Account Executives.

Provided coverage for other Processing Assistants in the event of schedules and unscheduled absences.

Northwest Federal Credit Union - Herndon, VA June 2015 - October 2015

Mortgage Processing Assistant/Originator

Served as the point of contact with current members whose loan came back from underwriting, before closing.

Ordered and analyzed credit report.

Ensured accuracy of disclosures.

Examined and analyzed supporting documentation and clarified missing or questionable information.

Notified member of a loan decision and potential issues.

Effectively communicated possible solutions in attempt to reach a positive loan outcome.

Ordered updated credit reports, property appraisals, title work, flood determinations, mortgage insurance and hazard insurance for all loan types.

Reviewed documentation for accuracy and clarified missing or questionable information.

Followed up with members for outstanding documents.

Ensured all necessary items are available for underwriting review.

Prepared applicable loan conditions and provided to underwriting for review.

Coordinated settlement between title companies, attorneys and members from scheduling through funding.

Satisfied all conditions of approval ensuring a seamless transition of the life onto Mortgage Loan Closing Team.

Worked closely with the closer as necessary to clear all conditions and close each loan.

Assisted other Mortgage Processors and served as a backup as needed.

Logged in appraisals

CARFAX - Centreville, VA November 2011 - December 2014

Contract Support Specialist

Processed applications for new or current customers (including dealers, law enforcement and government incorporations), which included reviewing the application for completeness and accuracy; and maintained customer files using SalesForce.

Followed up with customer representatives to resolve any set-up issues of new or current customer accounts.

Managed ongoing changes to customer accounts, such as ownerships changes; pricing changes; contract changes; account updates and product updates using OnContact Desktop and SalesForce.

Responded to customer account inquiries.

Worked with internal representatives to ensure customer accounts are accurate and up-to-date using RightNow.

Worked with third-party business partners to facilitate customer set-up.

Maintained an awareness of overall company changes and activities as they relate to job function.

Navy Federal Credit Union - Vienna, VA March 2011 - May 2011

Mortgage Collections Assistant

Pulled new, updated, non-processed and mastered copy reports from OnDemand Windows Client.

Found out if the loan is active, charged off, paid in full or foreclosure using UAD Next Generation and pushed alert for mortgage bankruptcy.

Pulled court’s bankruptcy note from Pacer Case Locator.

Activated or reactivated existing case using Fidelity ePortal (BNK1, BNK3, BNKC, BNKN, and DPIS).

Found out if the case using either Navy Federal, Fennie or Freddie Mac attorney using Fidelity Magnifide and noted to Do Not Call.

Pulled out Note and Deed of Trust to the proper loan using eClient for Content Manager, and then sent them out to the proper associate using Lotus Notes.

Pulled loan account history using Fidelity ePortal (PHST, FRMC/NF4Z/), then gave it out to the proper associate.

Approved or deny attorney fees that were charged using PLS Desktop and Fidelity ePortal (BNKN).

Picked up mail and distributed to the proper associate by looking up access number using UAD or case number using Pacer.

Prepared documents for imaging.

Current Analysis Inc. - Sterling, VA January 2008 - September 2010

Research Associate

Researched, collected and entered product data utilizing Excel spreadsheets and Wireline management system.

Managed high volumes of data, identified exceptions and performed data verifications and changes.

Contacted the call center locations of major carriers to research plan features, pricing and promotions.

Backed-up the Team Leader when she was not in the office due to vacation or sick leave.

Communicated regularly with the analyst team to identify trends and market changes. Administrative Assistant/HR Assistant

Responsible for front desk, filing, typing, letter preparation, copy compilations, and ordering supplies.

Prepared new hiring worksheets and updated existing employees’ information.

Assisted with payroll for US and European employees (using ADP system).


Northern Virginia Community College - Sterling, VA September 2010 - April 2012

Graduated with CSC: Database Specialist Certificate


Proficiency in Microsoft Word, Excel, Power Point, Publisher, and Microsoft Outlook

Type 60+ words per minute

Multi lingual

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