Summary of Qualifications

Knowledge of administrative and clerical procedures/systems with over nine years of experience. Experienced in file management and client interaction. Skilled in the provision of high quality service standards with the ability to provide exceptional customer service.

Administrative Experience

•Created and maintained spreadsheets using Excel functions and calculations to develop reports and list

•Organized files, faxed reports and scanned documents

•Responded to customer inquiries, providing information on bank accounts, policies, products, and services.

•Assessed needs of customers, suggesting products and services accordingly.

•Utilized QuickBooks to record expenses and payroll for business clients.

•Researched and resolved service-related problems.

•Communicated effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and the through use of various office machines.

•Utilized “Peoplesoft” program for employee statistical analysis.

•Scheduled client appointments, procedures, and meetings.

•Answered multi-line phone system, directed calls and distributed messages.

•Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail.

•Greeted visitors and ascertained purpose of visit, directed them to appropriate staff.

Work History

Key Bank Tax Preparer Cleveland, Ohio 2016 – Present

Macy’s Human Resources Assistant Cleveland, Ohio 2006 – 2007

Oglebay Norton Administrative Assistant Cleveland, Ohio 2006

Key Bank Lockbox Specialist Cleveland, Ohio 1996 – 2004

Education

Bryan & Stratton College Cleveland, Ohio 2004 – 2011

Bachelors of Business Administration

Brush High School Lyndhurst, Ohio

Diploma

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