Customer Service Life Insurance

Location:

Posted:

September 13, 2018

RONISHA AMERISON

*******.********@*****.*** 816-492-

Objective

Utilize my skills, knowledge and talent in healthcare while continuing to grow within the healthcare industry.

Skills & Abilities

Microsoft Word

Data Entry

ICD 10

Billing processes

HIPPA requirements and obligation, and

Reimbursement and Payment Processing

Scheduling

Multi-phone line

Problem solving skills

Experience

Customer Service Representative Unified Life July 2017- Present

Assist members with their life and health insurance benefits.

Provide detailed descriptions of policies to insured customers.

Compose policy documents on various plans.

Ensure customer confidentiality including sensitive information.

Risk Interviewer III Exam One October 2016-October 2017

Tele-interviewer for various life insurance companies.

Inbound and outbound customer calls

Obtained medical history for applicant life insurance policies

Customer Care Coordinator Numotion January 2014-September 2016

Verified insurance benefits and coverage including billing rates and copays.

Reviewed medical documentation to ensure accuracy of information.

Accurate data entry.

Administrative duties including: faxing, emailing, copying and scanning.

Maintained professional relationships with doctors, staff and seating specialist

Healthcare Service REP III UMB Bank March 2012-September 2013

Assisted with customer management of Healthcare Savings Account and Flexible Spending Accounts.

Provided card services including activation and reissuance.

Customer service assistance with resetting online passwords and account balances.

Education

Pinnacle Career institute: Kansas City, MO

AOS: Health information Technology

Brown Mackie College: Lenexa, KS

AAS: HEALTHCARE ADMINISTRATION