**** *. **** ****. ****** City, MO 64129
Utilize my skills, knowledge and talent in healthcare while continuing to grow within the healthcare industry.
Skills & Abilities
HIPPA requirements and obligation, and
Reimbursement and Payment Processing
Problem solving skills
Customer Service Representative Unified Life July 2017- Present
Assist members with their life and health insurance benefits.
Provide detailed descriptions of policies to insured customers.
Compose policy documents on various plans.
Ensure customer confidentiality including sensitive information.
Risk Interviewer III Exam One October 2016-October 2017
Tele-interviewer for various life insurance companies.
Inbound and outbound customer calls
Obtained medical history for applicant life insurance policies
Customer Care Coordinator Numotion January 2014-September 2016
Verified insurance benefits and coverage including billing rates and copays.
Reviewed medical documentation to ensure accuracy of information.
Accurate data entry.
Administrative duties including: faxing, emailing, copying and scanning.
Maintained professional relationships with doctors, staff and seating specialist
Healthcare Service REP III UMB Bank March 2012-September 2013
Assisted with customer management of Healthcare Savings Account and Flexible Spending Accounts.
Provided card services including activation and reissuance.
Customer service assistance with resetting online passwords and account balances.
Pinnacle Career institute: Kansas City, MO
AOS: Health information Technology
Brown Mackie College: Lenexa, KS
AAS: HEALTHCARE ADMINISTRATION