Customer Service Sales

MARCUS TURNER

MARCUS TURNER

***** ******* *****, **********, ** 48111 Phone: 734-***-**** Email: ***************@*****.*** DISTRICT GENERAL MANAGER

Strategic operational leader with over 20 years of extensive experience generating sales of $160 million, managing teams of 230 associates and leading districts in loss prevention and inventory shrinkage. Proven track record in turnarounds, engaging teams and analyzing operational performance. Expert in improving financial performance by conducting inventory analyses, retaining top talent, and creating strategic operational plans. Strong record of identifying areas for improvement, reducing shrink, boosting sales, and decreasing operational expense. Superb communication, interpersonal, leadership and problem solving skills. The ideal candidate for operations seeking peak operational and financial performance.

Driving Financial Performance

Leading Inventory Flow Process

Analyzing Budget & Financial

Performance

Enhancing Customer Service

Managing Safety and Injury Reductions

Implementing Strategic Plans

Overseeing Business Development

Retaining & Developing Top Talent

Enhancing Membership Engagement

Executing Operational Plans

Managing Multi-Site/Regional Locations

PROFESSIONAL EXPERIENCE

GENERAL CLUB MANAGER 2006 – 2018

SAM’S CLUB, SOUTHEASTERN MICHIGAN DISTRICT

A progressive 12-year career driving financial and operational performance. A strong leader with exceptional interpersonal skills and a strategic partner to corporate management while leading a team of 230 associates, 8 managers and 12 team leaders. Recognized for developing and implementing projects and programs within time and business constraints in stride with enterprise direction and mission. NOTED ACCOMPLISHMENTS

Reduced shrink from .44% to .18% by analyzing inventory flow, talent management and comprehensive associate training.

Awarded “Club of the Year” recognition for reduction in theft and employee turnover.

Awarded “Club of the Community” for increased store sales by targeting merchandise to surrounding community market.

Drove peak team performance leading to top profit sharing by selecting, developing and engaging team members around core values and collaboration.

Implemented a membership campaign leading to over 33k members and increased membership engagement.

Drove financial performance in 3 challenging markets generating up to $70 million in Southfield club store and $130 million in Canton club store.

MARCUS TURNER

DISTRICT MANAGER 2005 – 2006

GAMESTOP, INC, BALTIMORE, MD & WASHINGTON D.C.

Managed the district of 8 retail stores as well as the supervision of Area Managers. Responsibilities included setting sales and operational goals as well as performance management and shrink reduction. DISTRICT MANAGER 1998 – 2005

FOOT LOCKER RETAIL, INC, WESTERN PENNSYLVANIA/BALTIMORE/ DELAWARE Led the operational and financial performance of 33 retail outlets and a team of 5 managers to record sales by building a diverse team that delivered exceptional service and customer engagement. Focused on talent selection, training on core values and inventory flow exceeding sales targets. NOTED ACCOMPLISHMENTS

Achieved “Manager of the Year” recognition for tops sales in District and U.S.

Earned “#1 in Sales” recognition for exceeding sales targets by implementing associate training, analyzing inventory flow and shrink control.

Awarded “Inventory Control Award” for identifying gaps in processes, training and shrink management.

Implemented community partnerships with professional athlete Grant Hill, companies Fila and Reebok and nonprofit Gleamers Food Bank driving sales and enhancing community engagement.

Launched a “Guns for Shoes” program helping to build community engagement, service and social responsibility.

Developed talent pipelines attracting top talent through community partnerships, employment fairs and selection screening.

Coached team in customer service, team building and merchandising techniques and maintained high standards for customer service.

COMMUNITY SERVICE

Teen Mentor, Man to Man Mentoring

Little League Baseball and Track, Detroit After School Programs PROFESSIONAL TRAINING

High Shrinks Training

Retail Merchandising

Food Handling & Safety

Team Development & Coaching

Diversity & Inclusion

Active Shooter

Sales and Membership Upselling

Sexual Harassment & Policy

EDUCATION

Bachelor of Arts, Business Administration

Ferris State University

Graduation Expected, May 2019

Associates of Arts, Graphic Design

Ferris State University

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