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Medical Customer Service

New York, NY
$22 per hour
September 13, 2018

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Ma deline R u ballo

**** ********* ******* ****

New York, NY 10039


OBJECTIVE To obtain an administrative position in a medical environment where experience can be utilized. EDUCATION

Certified in Medical Billing: Bronx Community College, Bronx New York continuing Certified Medical Office Assistant: American Business Institute, New York Diploma: John Jay High school, Brooklyn New York

SKILLS: Microsoft Office (Word, Excel, Power Point), EMR: Eagle, NexGen, E-Clinical, Athena Health, NexTech Fluent in Spanish, Medical billing and authorization EMPLOYMENT HISTORY

SUNY Downstate Medical center – University Physician of Brooklyn 01/21/15 – 2/10/18 Medical Secretary-Dept. Of Surgery

● Registered all patients

● Collected patient payments

● Responsible for obtaining all patient authorizations and referrals

● Submitted electronic claims


● Scheduled all patient appointments

● Managed office petty cash

● Booked all surgeries for the OR

● Obtained medical clearance for patients

● Extensive telephone contact

● Responsible for scanning and faxes

● Followed up on all surgical unpaid claims

● Verified patients insurance

Long Island College Hospital, Brooklyn, NY 1/2014 – 11/2014 Front Desk Secretary (Ophthalmology Dept.)

● Book all surgeries in the Operating Room.

● Registered all new patients.

● Verified patient’s medical insurance.

● Collect Co-Payments and payments as needed.

● Managed patient’s medical records.

● Office support (Filing, Scanning, Copying, Responsible for a Multi-line Phone).

● Obtained all precertification for procedures done as an office visit.\

● Made sure that all surgical patients were cleared for surgery by the Primary Health Provider.

● Obtaining all patient demographics.

● Scheduling and rescheduling all patient appointments.

● Obtain appointments for all referrals.

● Submit electronic claims.

● Manage patient follow ups.

● Call patients and confirm appointment.

Manhattan Physicians Group, New York, NY 5/2013 – 12/2013 Patient Service Representative (Temporary Assignment)

● Register and check in patients

● Schedule appointments

● Follow up with referrals

● Collect payments and batch accounts daily

● Extensive phone contacts

● Arrange patient referrals

● Mail documents and telephone calls

● Verify all insurances

Eschen Prosthetics & Orthotics, New York, NY 6/2012-12/2012 Medical Receptionist (Temporary Assignment)

● Greet clients

● Prepare medical charts

● Maintain all office medical records

● Extensive telephone contact

● Register and prepare all walk in patients

● Verify all patient insurance

Urban Health Plan (Temp), Bronx, NY 12/2011 – 4/2012 Credentialing Associate (Temporary Assignment)

● Scanned and upload all credentialing records for physicians.

● Handled personal and confidential credentials.

● Created folder with all credentials for physicians and nurses.

● Handled physician credentials under strict HIPPA laws.

● Assisted in hiring of Medical Doctors, Nurse Practitioners and Registered Nurses on a National Data Base.

NR Medical, New York, NY 1/2011 – 8/2011

Medical Screener

● Managed promotions department

● Greeted visitors

● Screened patients for Hypertension

● Extensive customer service skills

United Bronx Parents, Inc., Bronx, NY 8/2003 – 7/2010 Receptionist

● Managed agency’s reception area, ensuring all visitors are treated in a courteous and professional manner.

● Greeted visitors, and direct visitors to appropriate departments.

● Use multi-line telephone system, route calls, responded to inquiries from the public, provided information about the agency,

● Responsible for scanning and faxes.

Health Management Center, Brooklyn, NY 2/2001 – 8/2003 Medical Billing Clerk

● Improved patient information system to ensure proper assemble of patients’ health information charts.

● Ensured that all forms were completed and properly identified and signed, and that all necessary information was input into the computer.

● Regularly communicated with physicians and other healthcare professionals to clarity diagnoses or to obtain additional information.

● Assigned codes to each diagnosis and procedure, consulted classification manuals and also rely on knowledge of disease processes.

● Uses computer software to assign the patient to one of several hundred “diagnosis related groups, to ensure amount for which the agency would be reimbursed.

Brooklyn Hospital, Brooklyn, NY 1987 - 2001

Medical Secretary

● Private Secretary to the Director of Nursing Resources.

● Managed multi-line telephone system, screened calls, prepared messages, and transferred calls.

● Maintained appointments, prepared department memos took minutes during staff meetings, wrote correspondence, verified the employment status of staff, and served as hospital representative at job fairs.

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