Manager Customer Service

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Curriculum Vitae

Of

Terrance Jeyaprasad

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PERSONAL INFORMATION:

SURNAME : Jeyaprasad

FIRST NAME/S : Terrance

IDENTITY NUMBER : 761**********

DATE OF BIRTH : 07 December 1976

SEX : Male

MARITAL STATUS : Married

DEPENDENTS : one

NATIONALITY : South African

HOME LANGUAGE : English

OTHER LANGUAGE/S : Afrikaans

HOME ADDRESS : 2 Teal Terrain

Birdswood

Richards bay

3900

E MAIL : ac61dt@r.postjobfree.com

CONTACT NUMBER : 083******* / 083*******

DRIVERS LICENCE : Code EB

EDUCATIONAL QUALIFICATIONS:

CURRENT

NAME OF INSTITUTE : Richtek

QUALIFICATION : National Diploma

FIELD OF STUDY : Financial management

CURRENT LEVEL : Financial Management N5

CURRENT SUBJECTS : Cost Economics and Management Accounting COMPLETED : Financial Management N4

3

SUBJECTS COMPLETED : Financial Accounting

Computerised Financial Systems

Entrepreneurship and Business Management

Management Communication

NAME OF INSTITUTE : Sappi college of pulp and paper QUALIFICATION OBTAINED : N1

SUBJECTS : Plant operations, Industrial chemistry, Pulp & Paper making, Mathematics

LAST SCHOOL ATTENDED : Stanger M.L Sultan Secondary HIGHEST STD ATTAINED : Matric – 1994

SUBJECTS : English, Afrikaans,

Mathematics, Physical Science,

Biology, Geography

COMPUTER LITERACY:

SAP, MS Word,MS Excel, Outlook, Pastel, Sage, Power point EMPLOYMENT HISTORY

1. EMPLOYER : Kenros Group (Uthanda/Kenros finance) PERIOD: 19 February 2018 – 09 May 2018

POSITION: Internal sales

REASON LEFT: Temporary position

2. EMPLOYER : United Furniture Outlets

PERIOD : 08 June 2015 – 29 January 2018

POSITION: Branch Manager

REASON LEFT: Contract ended

3. EMPLOYER : JD Group (Bradlows & Morkels)

PERIOD : August 2014 to March 2015

POSITION : Area Manager

REASON LEFT: Retrenched

4. EMPLOYER: JD Group (Financial services)

PERIOD: July 2013 – July 2014

POSITION: Area Manager

5. EMPLOYER: JD Group (Joshua Doore)

PERIOD: August 2007 – June 2013

POSITION: Business unit manager

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6. EMPLOYER: JD Group (Joshua Doore)

PERIOD: May 2006 – July 2007

POSITION: Credit Manager

7. EMPLOYER: Lewis Stores

PERIOD: Feb 2001 – April 2006

POSITION: Branch manager

REASON LEFT: Better opportunity

COMPETENCIES AND SKILLS DEVELOPED:

Management and leadership skills

Strong financial acumen

Critical thinking and problem solving ability

Strong negotiation skills

Ability to multi-task

Planning and controlling

Marketing, sales and customer service

Networking ability

Strong achievement and goal orientation ability

Excellent verbal ability, communication and interpersonal skills

Delegation and time management skills

Strong self-management skills and ability to work both independently and in a team environment

DUTIES AND RESPONSIBILITIES

Asset finance – liaising with banks and financial institutions regarding credit applications

Assisting clients with credit applications and obtaining asset finance from banks and financial institutions

Rfq’s ( Request for Quotations)

Tender document submissions

People management – recruitment, training and development, employee relations

Debtors management. Achieving collections, arrear and bad debt targets, personal calls, debtors reconciliations

Credit management - credit assessments, credit approvals, affordability assessments, credit applications

Inventory management – Inbound and outbound, Inventory and cycle counts, Rfc’s and damaged stock, minimising and preventing stock losses

Planning and implementation of promotions to increase sales

Cash management, daily banking and cash ups, minimising and preventing cash losses, receipting of payments, deposits

Marketing

Visual merchandising, store displays

Manage and control of company vehicles, fuel and oil budgets

Achieving sales and gross profit budgets

Control of expenses within budgets

FAIS compliance

Processing of insurance claims

Ensuring compliance to policies and SOP’s

Branch audits

HR

5

IR

Performance management

Risk management and control

OHASA compliance

JOB REFERENCES:

1. Name of referee: Martin Lee

Position: Regional Manager – JD Group

Phone Number: 082*******

2. Name of referee: Spunita Morgenrood

Position: General Manager – JD Group

Phone Number: 083*******/079*******

3. Name of referee: Jaco Van Der Merwe

Position: Regional Accounts Manager – OK Group

Phone Number: 083*******

4. Name of referee: Jason Govender

Position: Regional Manager – JD Group

Phone number: 082*******

Contact this candidate