Customer Service Food Safety

Chon Xiong

*** ********** ** **** ***, Madison, WI 53715

763-***-**** ****.*****@*****.***

EDUCATION

University of Wisconsin-River Falls Class of 2017

• Bachelor of Science (B.S.): Conservation

EXPERIENCE

Fraud Prevention and Quality Auditor, Fetch Rewards, Madison, WI April 2018 – Present

• Analyze fraudulent trends through Fetch tools.

• Review users accounts based on fraudulent activity and close the account.

• Audit receipt corrections and vendors for quality control and accuracy.

• Identify trends in inaccuracies and escalate problems. Scheduling Specialist, Fox 47 WMSN TV, Madison, WI October 2017 – March 2018

• Input program timings and formats for multiple TV stations.

• Communicated with networks and syndicators to obtain formats for movies, specials and other programming.

• Ensured that the information from the program schedule matched to the Traffic system.

• Organized and kept copies of network formats for reference. Operations Representative, C.H. Robinson, Madison, WI June 2017 – September 2017

• Customer/carrier/supplier follow-up.

• Answered incoming calls and scheduled appointments.

• Provided shipment information, audited load information, completed customer/carrier/supplier requests.

• Tracking and tracing, and data entry.

Night Attendant, Lake Elmo Park Reserve, Lake Elmo, MN May 2016 – August 2016

• Greeted park visitors and provided information on park facilities.

• Advised park and campground users of park regulations.

• Ordered and kept inventories of supplies.

• Oversaw late night activities within the park – reported damage to equipment and facilities. Cashier/Customer Service/Cook, Kwik Trip, Hudson, WI May 2014 – October 2015

• Provided effective communication with customers and coworkers.

• Safely handled food preparation to meet food safety guidelines.

• Handled money effectively and efficiently.

• Maintained the stock room.

ACTIVITIES

Hmong American Student Organization, UWRF March 2016 – May 2016

• President/Founder

Asian American Student Association, UWRF

• Public Relations October 2015 – February 2016

• Webmaster September 2013 – May 2014

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