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Customer Service Data Entry

Eden Prairie, Minnesota, United States
September 13, 2018

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Brenda Hruska


Experience in customer service/sales support, data entry and order processing. Professional, friendly, reliable personable employee with strong follow-through skills.

Key Areas of Expertise:

Excellent customer service skills; Inbound/Outbound

Order Processing experience; Data Entry, 9,000 kpm, Alpha & Numeric

Skilled in Microsoft Office, Oracle and Fortis Systems

High degree of accuracy and follow through abilities

Ability to work in fast paced customer focused environments

Professional Experience:

IDI Distributors, Inc. (contract assignment through SNI Companies) 12/2017- 3/2018

Order Processor/Customer Service Admin.

Provide transaction data entry of customer orders, purchase orders, change orders, logistical support and reconciliation into the company’s Great Plains, Dynamics ERP systems and Vendor EDI system supporting all IDI facilities

Provide other data entry and administrative support as directed by Operations Manager and back up for Purchasing Manager.


Order Services Specialist 03/2017 – 11/2017

Enter customer purchase orders in QuickBooks and ERP systems, contact customers for expired or missing information.

Work with tech support team for firmware updates on customer orders. Following up with customer on the updated orders with shipping dates and other issues.

Verify pricing on customer orders using ERP and requesting revised purchase orders, when needed.

Inbound and outbound calls with customers and sales reps, assisting with their questions. Update outdated sales tax for orders. Work with accounts receivable for any issues or questions on orders. Pull orders in warehouse for shipping.

Donaldson Company Inc. 08/2013 – 10/2016

Customer Service Representative

Entering orders within Oracle for a number of areas each with their own specific requirements; private label, OED, government bids, hydraulics, and engine aftermarket.

Working with salespeople to organize and prompt pricing updates as needed to match system contents within Oracle.

Updating our sales team on outdated documentation concerns that need to be addressed as a result of changes to previously existing policies.

School Specialty 09/2007-08/2012

Data Entry Specialist

Communicated with customers to verify order of school supplies and equipment.

Processed changes to orders and followed-up with warehouse on order status.

E-mailed and faxed order acknowledgement documentation to customers.

Entered orders into Oracle database utilizing Fortis paperless purchase order documentation system.

McQuay International 05/2000-12/2006

Order Service Administrator

Managed accounts for 12 sales representatives located throughout the United States to process Commercial HVAC supply orders.

Updated orders to reflect sales representative specifications to meet the needs of the customers. Provided inbound/outbound customer service to provide status updates. Followed up with warehouse staff to estimate delivery for sales representatives.

Educational Background:

Anoka Technical College – International Trade Certificate

Northland Community College – A.A.S. Interior Design

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