Property Management Manager
Resume:
JERALD SEBASTIAN
Senior Manager – Property Management
Address: Doha – Qatar (Visit Visa)
Contact: +974-********
Email Address: **********@*****.***
SUMMARY
Objectives
Seeking challenging career in an organization to get a position of responsibility, using my skills and efficiency to communicate my ideas and views and commit myself for achieving organizational objectives with the team effort and my positive attitude and performance Profile and Achievements
§ Successfully managed Property Management division for a period of 14 years.
§ Achieved the highest possible net operating income in Home Plus Properties LLC through the implementation of effective cost control and revenue improvement programs.
§ Increased the occupancy rate to 99% in Home Plus Properties LLC by channeling leasing team and effective marketing strategies.
§ Achieved 200% revenue growth of Deyaar owned assets.
§ Implemented property management system for effective day to day business operations.
§ Handle business procurements and delegate responsibilities
§ Conceive, design and implement procedures for smooth business transactions.
§ Compliance, risk identification and assessment
§ Annual Budgeting, Set up Branch Targets and KPI’s
§ Excellent skills in generating reports, presentations and training capabilities.
§ Creditable customer relationship management with consistent quality and meeting service level agreements (SLA).
§ Excellent organizational, analytical, communication and interpersonal skills.
§ Strong knowledge of IT systems & tools and their implications for business processes EXPERIENCE
Sr. MANAGER – PROPERTY
MANAGEMENT
Home Plus Properties LLC,
UAE
Oct 2015 – Aug 2017
§ Set up a team to ensure the growth of the portfolio including marketing initiatives, preparing client proposals and conducting client presentations.
§ Responsible for day-to-day operational management of all aspects of properties in an appropriate and cost effective manner.
§ Monitor and oversee the leasing and post-leasing activities such as Tenant move-in & move-out, fit-out procedures, rental collections, customer complaints, maintenance follow-ups, common area maintenance, legal follow-ups etc.
§ Responsible for a positive and prompt response to requests from building tenants and for the implementation of ongoing contract programs to constantly assess tenant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant and the properties.
§ Monitor and evaluate the efficiency and effectiveness of the Properties and ensure that any lapses are corrected.
2
MANAGER – PROPERTY
MANAGEMENT
DEYAAR Development
PJSC, Subsidiary of Dubai
Islamic Bank (DIB), UAE
Sep 2004 – Aug 2015
§ Achieved the highest possible net operating income through the implementation of effective cost control and revenue improvement programs.
§ Increased the occupancy rate to 99% by channeling leasing team and effective marketing strategies.
§ Develop and prepare yearly operating budgets, quarterly forecast reports, financial statements and perform monthly operations statement reviews.
§ Analyzes monthly performance and budget projections and compares to annual management plan and budget; adjusts strategies accordingly
§ Negotiate, evaluate and administer service contracts for all suppliers and vendors.
§ Checking and keeping updated building authorizations through the authorized suppliers or
§ subcontractors, checking if the suppliers are following the contractual clauses and monitoring the subcontractors’ activity within the properties
§ Implemented new policies and controls to enhance efficiency and customer satisfaction.
§ Direct & manage the operations on the property portfolio and ensuring the issues are resolved in a timely manner.
§ Ensure complete compliance to Standard Operating Procedure (SOP) and documentation procedure for all departments and property management in particular.
§ Generate statement of income reports on a weekly & monthly basis and also various other MIS reports depicting property status and transactions.
§ Create presentations and conduct training programs.
§ Implemented property management system for effective day to day business operations.
§ Manage & administrate the property management division and monitor the operations.
§ Provide strategic and tactical decisions of Property Management, including the identification of product line expansion/diversification opportunities and playing a key role in marketing for new business.
§ Achieved 150% revenue growth in 2013-2014 for Deyaar owned assets by efficiently channeling the resources to seize the emerging opportunities
§ Proactively suggest and advice the higher management, Internal Audit, Board committees and employees of best practices, required improvements and any compliance risks
§ Implement new policies and controls to enhance efficiency and customer satisfaction.
§ Identification and prioritization of potential areas of compliance risk, leading to damage of firm’s reputation, legal or regulatory sanctions, or financial loss, deduce practical solutions for the identified risks, and monitor the successful implementation of the approved solutions to avert the risks.
§ Work closely with department heads in other departments or Managers in Group level to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the firm and achieve the best results in property management to keep up with the expectations of the landlord and investors. 3
SOFTWARE ENGINEER
Quality Systemtecnik Inc.,
Dubai
Mar 2003 – Sep 2004
§ Action tracking of the resolution of all compliance related findings or regulatory findings and related actions and providing periodical reports to internal audit on compliance issues.
§ Ensure complete compliance to Standard Operating Procedure (SOP) and documentation procedure for all departments and property management in particular.
§ Set targets for the leasing team and monitor the achievements on a monthly basis
§ Monitor daily transactions, which include drawing new lease agreements, renewals and other property related transactions.
§ Generate statement of income reports on a weekly & monthly basis and also various other MIS reports depicting property status and transactions.
§ Create presentations and conduct training programs.
§ Implemented property management software system for Property Management activities/operations.
§ Data analysis, data querying and validation
§ Designed an Incentive plan to motivate employees to achieve targets.
§ Stabilized reporting processes by setting up & leading governances with different business segments.
§ Lead cross functional initiatives to improve existing reporting processes
§ Procure information, requirements & automating the quality process in .NET platform using various hardware devices/driver from third party vendors, testing. APPRECIATION
§ Certified by Deyaar for the dedication & contribution put forth in streamlining critical processes in the Property management department.
§ Certified by Deyaar for the involvement of successful implementation of Property Management software solution, Amlaki.
EDUCATION
Manonmaniam Sundaranar
University, India 1997
University of Madras,
Chennai, India 2000
MASTER’S DEGREE IN COMPUTER APPLICATIONS (MCA)
BACHELOR’S DEGREE IN MATHEMATICS (B.S.C)
OTHER QUALIFICATION
Property Management certification (CPM) from Real Estate Regulatory Agency, Dubai KEY STRENGTHS
Property Management
Analytical Thinking
Annual Budgeting
Risk Management
Leadership skills
Decision Making
4
IT SKILLS
Operating System
Software Package
Win95, Win98, Windows 2000 Professional, Windows XP, Window Vista, NT: Win NT 4.0, Windows 2000 Advance Server, Windows 2003 Server
Proficient in Oracle C.R.M.Software, Proficient in Property Management Software, Good knowledge of Business Intelligence analytical tools, Advanced MS Office knowledge especially in excel,
PERSONAL INFO
§ Languages known
§ Nationality
§ Age
§ Marital Status
§ Driving License
§ Availability
English & Tamil
Indian
42 Years
Married
Valid UAE Driving License
Immediate
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