Support Software

Resume

PANAGIOTIS – ANTREAS STAVROU

Tassopoullou14a, Agia Paraskevi, 15342, Greece

Tel.: +302********* or Mobile: +306*********

E-mail ********@*****.***

Helpdesk Support

Experienced professional with almost 6 years providing service and support to the corporate clients. Possesses confidence to effectively understand the problem the user is facing and superior abilities for problem solving with professionalism demeanor. Self-motivated and highly organized person with a proven ability to meet deadlines.

Core Competencies

Client Support Confidence Problem Solving

Communication Professionalism

PERSONAL INFORMATION

Date of Birth 09/03/1982

Military Obligations Complete

EDUCATION

University of Derby

Athens, Greece

01/2014-On Going Advanced Networking

Deree College of the American College of Greece – Athens, Greece

02/2004 – 12/2009 Bachelor of Science in Business Administration

Computer Information Systems

Significant Courses Artificial intelligence

IEK Korelko – Athens DT, Greece

09/1999 – 05/2001 Computer science diplomas

WORK EXPERIENCE

PWC S.A. - Maroussi, Greece

01/2009 – 12/2014 Helpdesk Technical Support

Identify And Solve Problems

Software

Hardware

Blackberry Support

Lotus Notes

Imaging Using SCCM

Assisted In Updating Software Programs

VPN Solutions

Remote Desktop

SAP

Mcaffee & Mcaffee Endpoint

Assisting In Authoring Web Pages

Altec S.A. – Maroussi, Greece

09/2003 – 12/2008 Research and Development Assistant

Develop Intranet Web Pages

Author Help Software

12/2002 – 01/2003 Intern

Assisted In the Discovery of Software Bugs

SEMINARS

01/2000 The Internet and Its Applications, Korelko

01/2002 Program for Vocational Training in the New Technologies Net Job, Net job Danish Center, Interface S.A Training center (KEK) Iridanos

SKILLS

Language English (Fluent); Greek (Native); French (Basic); Italian (Basic)

Technical MS Office 7-10, Operating systems (Microsoft Windows 2000, XP, 7, 8.1, Unix/Linux)

C, SQL, Artificial intelligence, Help and text manual, Robohelp 7.0

ACTIVITIES

Computer Information Systems Society, Member

INTERESTS

Swim competitions (won a medal)

IT technologies, Cinema and Music, Gym (Weight lifting, Yoga, Pilates)

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