CURRICULUM – VITAE

Jagdeep Kaur

H.no-Ic *** Namdhari Colony

Kirti Nagar New Delhi

Mobile No- 981*******

Email – ac619j@r.postjobfree.com

CAREER OBJECTIVES

● To learn each day in life and achieve efficiency in any task that I have been assigned in a challenging environment would like to grow as an honest and hard working professional. EDUCATIONAQL QUALIFICATION

10th passed from C.B.S.E. board in year 1994

12th passed from C.B S.E. board in year 1996

Graduate from Chaudhary Charan Singh University

COMPUTER SKILLS

Microsoft office

Spreadsheet

Email

Web & Social Skill.

WORK EXPERIENCE

CHASHMA.COM (MOVE AND TALK DELHI) (JAN 2017 TILL DATE) JOB PROFILE:-

Currently Working as a Store Manager & Administration Ensure high level customer Acquisition.

Ensure resolution of Complaints For Customer Satisfaction. Handling Staff & Stock And Technical Installations. Close Coordination With other Departments Such as Payments, Backend Order, Computers. Maintain Records Such as Data Entry, Invoice, Staff Salary, Attendance .

MTS (MOVE AND TALK DELHI) (DEC 2014 – NOV 2016)

JOB PROFILE:- STORE MANAGER

Ensure resolution of complaints for customer and Franchise Satisfaction. Ensure high level customer Acquistion, Activation and Customer Maintenance Philosophy . Close Coordination With other Departments Such as Collection, retention, AV/CV to Ensure Closer of all Customer Complaints & resolution.

Handling Team Work.

AIRCEL (MOVE AND TALK DELHI) (MAR 2012 – NOV 2014) Sr. Customer Care Executive

JOB PROFILE:-

Depositing the Customer Bills

Ensure high level Customer Acquisition, Activation . Ensure resolution of Complaints & franchise satisfaction EVD Transfer

Entry of cafs..

TATA Teleservices Ltd. (MOVE AND TALK DELHI) (SEPT. 2008 – FEB 2012) Sr. Relationship Executive

JOB PROFILE:-

Depositing the Customer Bills

Ensure high level Customer Acquisition, Activation . Ensure resolution of Complaints & franchise satisfactaction

VAANI SANCHAR (EXECUTIVE STORE) (AUG 2005 – AUG 2008) SALES COORDINATOR

JOB PROFILE:-

To Check & Verify all the customer Application Form Handling Installations, Technical & Non Technical related Issues Of Customers. Coordination With Sales Department, AV/CV Departments For Instant Resolution. MODULE KNOWN:-

Telecom Epos-point of sales (order entry software)

CRM- Customer relationship management software

FRMS- Franchise Retail Management System

LPMS- Lead & Prospect Management System

TIPPS- Prepaid Customer Query System.

EBRS-Bill Payment System

PERSONAL DETAILS

Husband Name : Ajay Chauhan

Date of Birth : 14/10/1978

Nationality : Indian

Language Known : English, Hindi

Gender : Female

Marital Status : Married

DECLARATION

I do here by declare that all the statements made in this resume are correct to the best of my knowledge and belief.

Date:

Place: (Jagdeep Kaur)

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