Alexandria, KY *****
Associate of Science: Medical Laboratory Science 08/2016
University of Cincinnati, OH
Financed 25% of education through full-time work
Associate of Science: Medical Assisting 12/2008
University of Cincinnati, OH
STUDY CLINICIAN, SPRING GROVE LABS – ASTRIX TECHNOLOGY
3/2017 – Current
Coordinate with study requestors to understand study needs to design study methodologies while ensuring panelists rights are maintained.
Implement clinical studies in support of consumer understanding, technology development, formulation development, and marketing claims defense.
Provide specialized expertise in preparation of all pre- & post-study documentation, logistics planning and scheduling, bio-instrumentation, measurements, grading, photography, consumer testing, focus group moderation, in-home visits and interviewing, data & statistical analysis and interpretation of all results.
Run queries to create prioritized potential panelist list. Coordinate and direct/oversee recruiters and receptionist in implementation of tasks within studies.
SENSORY LAB PANEL ASSISTANT, P&G - PRESTIAGE TECHNICAL
12/2016 – 3/2017
Collaborate with researchers to determine best method/design for study. Prepare and set up tests in Air Care, DOD, and Fabric Care for R&D of consumer products while maintaining controlled conditions.
Follow SOP’s to weigh, mix, dilute, and measure numerous chemicals and compounds. Contaminate rooms, chambers, and fabrics with malodor, while scoring attributes.
Administer and collect panelist questionnaires/surveys. Input data, calculate, analyze, run and produce statistical results for Scientist. Review, scan, and file.
QUALITY CONTROL, KOHL’S
11/2015 – 12/2016
Maintain quality control for all orders that come through EFC by doing inventory control, create cases, manifest, audits, and tracking delivery of products.
Full-fill orders by building carts, picking, sorting, packing, shipping and replenishing.
Attend weekly meetings to contribute to continuous improvements in corporate policies, procedures, and improving logistics and supply chain organization.
MARKETING & SALES RECRUITER, AIL
06/2014 – 10/2015
Support marketing and sales team. Obtain steady growth by marketing, and screening and scheduling potential insurance sale agents for interview process.
Track and perform service work when needed on policies.
Revised a script resulting in an increase of hires and their success, while training others.
MARKETING & LOAN OFFICER ASSISTANT, COMPLETE HOME SOURCE
05/2008 – 06/2014
Pre-qualify homeowners to refinance, purchase, and/or consolidate consumer debt. Pull credit to analyze and do credit repair. Follow up on all inquires and client issues.
Develop interpersonal relationships with Realtors and clients while obtaining consistent database, by following up and communicating all aspirations, desires, and needs.
Support marketing and sales team. Trained marketing department.
MEDICAL ASSISTANT INTERN, MERCY URGENT CARE
1/2008 - 8/2008
Perform various administrative duties. Register and triage patients. Create or pull charts, bring to room, take vitals, and record and file all data.
Perform various clinical duties. Throat swabs, obtain blood specimens, process specimens and orders, perform EKGs, physicals, and drug tests, urinalyses, administer shots, vaccines, and medicine, X-rays, and assist doctors with minor procedures.
MARKET RESEARCH ANALYST & CUSTOMER SERVICE, RDI MARKETING SERVICES
09/2006 – 01/2009
Full-fill needs for various clients by calling and conducting consumer satisfaction surveys and evaluations. Analyze results and send to clients.
Take inbound calls for various clients, in call center. Educate customers about products and services being offered or that is covered under their specific plan. Resolve issues.
Place on-line orders, process returns and resolve customer’s inquires for clients.