ARLINGTON, TEXAS * *****
I’m an experienced Office Manager/Executive Assistant with over 20 years of experience supporting C-Level Executives. I have 5 years of experience performing a variety of Human Resource transitional skills, and servicing functions. I’m a highly motivated, dependable, and talented individual with a B.S. in Management and a Masters in Human Resource. I demonstrate excellent organizational skills combined with hands-on technical knowledge and superior memory for details. Self-starter with the ability to analyze business operations and recommend strategies to improve performance.
Adobe Illustrator CS, Adobe In-Design CS
SAP (System Application Programs)
Nuance PDF Converter
Planning Corporate Events & Meetings
Lotus 123, Freelance, Notes, Word Pro
Adobe Acrobat Professional
Training & Supervising Personnel
Oracle, Markview, Workday
Handing HR Responsibilities
Microsoft Office Suite, (Word, Excel, Powerpoint, Access, Outlook)
Heygood, Orr & Pearson Law Office/Irving, TX
November, 2017 – June, 2018
Coordinator Training/Senior Processor
Proactive and reliable, with a meticulously detail-oriented and organized nature.
Control excel spreadsheet inventory.
Work with setting up colleague’s computer and software for projects.
Collect data for reports and develop presentations.
Oversee training of new sales personnel.
Researched special projects and developing reports for lawyer.
Essillor of America/Coppell, TX
September, 2016 – September, 2017
Human Resources Coordinator/Talent Acquisition
Assist with the administration day to day operations of the human resources functions and duties.
Experience with HRIS systems, i.e. Oracle, Workday and Markview.
Schedule interviews and process employment verifications.
Assist with recruiting, hiring, and new employee’s orientation.
HR project, i.e. referral program, code invoices in Markview and submit for approval.
Exceptionally organized and able to maintain an organized filing system.
Able to work as a valued member of a team or independently. Comfortable working with all levels of management.
Perform any other HR duties as required or as assigned.
Compiling reports and spreadsheets and preparing spreadsheets.
Administering new employment assessments and served as a point person for all new employee questions.
Process invoices, contract agreements for Executive. Analyze statistical data and generate weekly forecast reports to prepare for month and quarter end.
Crestron/Six Flags/Microsoft/Reliant/GreyStar/ Dallas, TX
May, 2015 – September, 2016
Executive Assistant Contractor
Worked with Multiple companies as an accomplished Executive Assistant contractor reporting to and Managing Directors, CEO and other top executives.
Office Management/Managing the day-to-day operations of the office.
Updating and creating Excel Spreadsheets/Organizing and maintaining files and records/ Preparing and editing correspondence, reports, and presentations.
Answering Phones and routing them/Planning and scheduling meetings and appointments.
Managing projects and conducting research/Making travel and guest arrangements.
Guggenheim Partners/Beaconhill Frisco, TX
January, 2015 – April, 2015
Executive Assistant/Manage Office
Provide a full Range of support services for President as the Office Administrator. Wrote and develop front desk office procedures.
In charge of document preparation, confidential file management, supply ordering and record maintenance. Coordinate and carry out special events, requests, projects, and communication plans.
Receive and interact with clients. Monitor, screen, respond to and distribute incoming communications.
Mass mail merges, campaigning mailers and flyers for client events.
Managed travel logistics, calendars, conference call/meeting schedules, expense reports ect; for multiple busy executives.
IBM/Manpower, Dallas TX
November, 2012 - April 2014
Sales Support Specialist
Worked as a F2F SSS pre-sales assistance for Sale’s Representative remotely from home. Coordinating the overall proposal process creation and submitting necessary forms for registration.
Provide ongoing assistance researching IBM Data Systems BRIO, AIMS, CCMS, PEW as required to Create ISAT proposal. Identify any inventory issues and communicate them to OO (Opportunity Owner) and CF (Customer Fulfillment) for resolution.
Complete COL (Contracts On Line) TIP (Transitions in Process) & CIP (Contracts in Process) record with all signed and applicable documents required for registration.
Request retro approvals, Emergency Entitlement as required. Engage in SCF (Services Customer Fulfillment) to get the proposal registered as a contract so services and billing can begin.
Zep Inc./Express Services, Desoto TX
March, 2011 - November, 2012
Sales Executive Assistant/HR
Provided administrative support to 100 + employees. Assist with New Hire Orientation of the sales force.
Provide office support, relay, intercept, arrange and coordinate details related to the sales managers.
Prepared and handled correspondence, reports, presentations, and memos with speed and accuracy.
Highly focused and results-oriented in supporting complex, deadline-driven operations.
Run commission reports for the sales management team using company systems including Business Objects. Adjust sales team commission based off their earnings. Informed team of changes within the organization and general corporate news.
Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully.
November, 2010 - March, 2011
Executive Assistant/Office Manager
Transitioned to a high-profile leadership position within Equifax as the EA to the COO of Data Management. Supervised six direct reports, responsible for special events planning, office logistics, and Client meetings.
Accountable for the office management duties including supplies, equipment maintenance control, scheduling outside services, invoice processing, files maintenance, opening & distribution of mail, answering and routing telephone calls.
Coordinate international and domestic travel arrangements. Maintain Executive’s calendar, itineraries, agendas and preparation of expense reports. Consolidated direct reports pipeline for weekly meeting with VP.
Zales Corp./Resource Staffing, Dallas TX
March, 2010 - September, 2010
Executive Assistant/Office Manager
Provide executive-level administrative support to the Vice President of E-Commerce and Vice President of Marketing in conjunction with their direct reports.
Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines. Plan and coordinate corporate presentations for related on-site and off-site Stock Holders meetings.
Organize the details of special events, travel arrangements, corporate agendas and itineraries.
Process monthly expense reports reflecting supporting documents and budget.
Collaborate with departmental managers on weekly postings for master reports.
Awarded several weekly awards for outstanding assistance to staff.
IBM/Lenovo, Dallas TX
December, 2005 - November, 2009
Administrative Analyst /Office Manager
Enabled Vice President to become more productive by handling a wide array of executive office tasks, including screening phone calls, preparing correspondence/memos, and creating new processes/procedures. Handled all aspects of Real Estate move to new Lenovo Irving office, and was assigned as Office Manager for new office.
Coordinated, organized and managed client Kick-Off sale’s events and senior management off-site customer appreciation events. Managed multiple executive calendars to ensure efficiency with meetings, travel both international and domestic were scheduled.
Provided office support to senior sales executives and developed a strong relationship with the sales team.
Developed professional-looking promotional materials using Adobe PhotoShop and Illustrator, which saved money on outsourcing fees. Project Manager for customer sales events and customer appreciation events.
Viewed all potential office spaces, then aided in negotiations and closing on the final contract for new office space. Worked directly with and scheduled the necessary contractors (builders, electricians, IT, phone, furniture, painters, building security, etc.) to completely renovate the space to fit our needs.
Watched all expenses closely to stay within budget and worked diligently with contractors to ensure we were ready to open the office for use before our deadline of July 5, 2006.
IBM/Lenovo, Dallas TX
August, 2001- November, 2005
Text Graphics Illustrator/Supervisor Lead
Built and led a highly effective office support team by hiring, training, and overseeing members. Design and create marketing materials, sales presentations, publications and business proposals for clients' representative within IBM.
Maintained strict confidentiality with sensitive information, financial documents, clients records and personal matters.
Lead and managed a team of 15 graphic design operators.
Tracked daily backlog numbers to generate daily, weekly and monthly reports.
Delegated and directed staff members to develop design concepts into art layouts and prepared layouts for printing.
Analyzed and strategically suggested improvements within the graphic design department and achieved 50% improvement in productivity and turnaround time.
Supervised and trained new employees on policies and procedures. Supervisory skills including hiring, recommending termination, scheduling, training, payroll, and other administrative tasks. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments.
MBTI (Milwaukee Business Training, Secretary Certificate * Milwaukee WI, March, 1993
American Intercontinental University, (AABA)
(Associate of Arts Degree in Business Administration)
*Hoffman Estates, IL April, 2007
Bellevue University, (BS) Management * Omaha, NE March, 2013
Bellevue University, (MS) Human Resource Strategic Management* Omaha, NE June, 2018