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Customer Service Sales

Greenville, IL
September 15, 2018

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Kathleen M. Goclan

**** ************ *****,

Granite City, Illinois 62040 kgocan24@gmailcom



Experienced sales professional with strategic focus on growth, retention, and delivering the highest possible levels of client satisfaction. My drive to succeed in the competitive insurance market allowed me to be build a large profitable, and diverse portfolio with rewarding, long term client and business relationships. Now seeking a part-time position that will allow me to utilize my extensive skill set in a service oriented position.

Professional Experience

American Family Insurance, Edwardsville, Illinois 1988 - 2016

Licensed Insurance Agent/Broker

Successfully developed a large diverse territory in Illinois & Missouri to include both personal and commercial portfolios over a 28-year span. I established the Illinois market within my territory, and was responsible for consistently meeting, often exceeding sales quotas and incremental growth year over year.

My primary responsibilities included serving as the main point of contact for clients, consulting, managing office support staff, building a growing sales pipeline, and setting appointments. I also served as the primary interface between the customer and all other related departments that support the American Family Insurance network to include: Operations, Finance, Underwriting, Legal, Credit.

Identified new business opportunities within existing account base, consistently met or exceeded targeted goals year over year. Managed all marketing, sales/expansion initiatives.

Educated customers on company's products and services for additional growth opportunities. Successfully implemented new products and services as they became available. Proficient in selling the value of company's products relative to competition. Became a resource for both clients and colleagues to implement best practices and share industry trends.

Worked independently and successfully to build my business. Consistently obtaining exemplary results. Recognized as a high performer and a team contributor.

Recognition Rewards & Achievements

JD Power Customer Service Award for outstanding service, awarded consecutively 2005 - 2011

Maritz Distinguished Customer Service Awards, consecutively 2012-2016

Distinguished Life Agent Award - 2016


Kathleen M.


2650 Westmoreland Drive,

Granite City, Illinois 62040

kgocan24@gmailcom 618-***-****

Multiple Annual Production & Top State Performer Awards 1990 – 2016 District Agent of the Year – Multiple

Community Service & Areas of Interest

Extensive, lifelong interest in Community Service to include:

Co-Chair Granite City High School Renovation Bond Issue

Past Board President, Member & Committee Person- Edwardsville Chamber of Commerce

Member Glen Carbon Chamber of Commerce

Past Board Member and President – Tri Cities CofC Women’s Division

Co-Chairman, SW Madison County Underprivileged Children’s Christmas Party – 24 years

Board Member & Registrar – Granite City Amateur Hockey – 10 years

Midstate Hockey & High School Representative – 4 years


Graduated - Granite City High School

Studied - St. Louis University – 2 years

Personal & Professional References Available Upon Request


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