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Employee Relations Manager

Sugar Land, Texas, United States
September 15, 2018

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Zahurul Kabir, phr

**** ********** ***** ** *********, TX 77478

832-***-**** •

Human Resources Leader

Provide both tactical and strategic direction in partnership with Entity and Corporate Management for the departments of Human Resources. leadership to identify, develop and implement the necessary HR and business-related programs and processes to position the organization to meet increased expectations for performance and growth. Guides and advises Leadership Team on effective management and leadership of their human resources

Core Competencies

Employee Relations • Investigation/Mediation • Change Management • Mergers & Acquisitions • Retention Strategies

Talent Management • Policy Creation • Conflict Resolution • Team Leadership • Diversity & Inclusion

Full Cycle Recruiting • Benefits Management • Performance Management • Compensation • Workforce Planning

Payroll • FMLA • EEOC • ADA • TITLE VII • OSHA Certified • Professional in Human Resources (PHR)




Denny’s Restaurant DBA Madani Enterprise Houston, TX

Human Resources Consultant (Contract Position)

Direct all Human Resources functions; enhanced company’s performance by establishing employee relations, recruiting, & performance, compliance, hiring practices, benefits, and compensation.

Utilize employee relations skills to develop genuine, effective working relationships across organization.

Select Achievements

Redesigned recruiting process to triple organization size, reducing attrition 33% in six months.

Developed HR grassroots programs to align employees with company values and vision; engaged executive leadership to deliver strategic guidance.

Designed and executed internal training initiatives and performance improvement programs to prepare for new facility opening.



Gulf Coast Community Services Association (CFS) Houston, TX

Human Resource Manager (Contract Position)

Led HR team and partnered with leadership to drive HR activities for 400+ employees. Oversaw compensation program while analyzing workforce needs and developing job descriptions.

Facilitated investigations regarding Equal Employment Opportunity Commission (EEOC) and internal complaints, preparing position statements and representing company in EEOC hearings & mediations.

Select Achievements

Improved failing performance drastically, reaching 100% across all testing areas within one year.

Developed new hire processes for orientation as well as seven Affirmative Action plans; designed and delivered leadership and compliance coaching.

Served as company representative at Head Start/Early Head Start Policy Council to gather candidate selection requirements, aligning company goals and council objectives.

Served as primary negotiator in collective bargaining during final grievance procedures, preceding arbitration referrals, and mediation/arbitration proceedings.



Smart Card America Rosenberg, TX

Human Resources Manager

Led HR activities for manufacturing company; responsible for employee relations, performance management, recruitment, compensation, benefits, and employee development.

Established effective relationships with workforce and plant leadership to support business objectives and mediate during employee relation issues, including wrongful termination case.

Select Achievements

Coached executive leadership regarding employee relations, compensation, benefits, wage vs. hourly, training, recruiting, workforce planning, performance management, and skill assessment.

Designed employee handbook and new orientation process, outlining benefits, company vision, and policies.

Trained two HR generalists to successfully lead new employee orientation.

Created performance appraisal document for yearly reviews; trained supervisor on appropriate utilization, compliance standards, and best practices.

Generated new job descriptions for eight positions, ranging from executive leadership to onsite personnel.



KBR, Inc. Houston, TX

Sr. Human Resources Generalist (Department of Defense Contract Position)

Reduced turnover from ~35% to ~20% within nine months. Identified communication and cultural issues by visiting numerous locations; developed and delivered onsite training.

Served as Interim HR Manager for Afghanistan, directing 16 employees to execute special projects and investigations; completed Employee Performance Appraisal System (EPAS) for 1,700 employees.

Supported 3K+ expatriates, foreign nationals, and local Afghan employees for Afghanistan theater; managed promotions, demotions, medical leave, and terminations with intranet database and SAP.

Select Achievements

Established HR system across organization, eliminating wage inequalities, creating new labor categories, and distinguishing skilled & unskilled workers; executed new local & national compensation structure.

Implemented new local national database (LNDB) to serve as benchmark for local national direct-hire employee data; oversaw transition for future labor support service limited (LSS) execution.

Reduced 20% of local and expat turnover rate by introducing large-scale training program.



Graphic Sportswear and MFC Business Fort Worth, TX

Director of Human Resources/Consultant

Oversaw HR department while supporting organization expansion.

Hired, trained, and motivated five employees to effectively support internal and external stakeholders.

Select Achievements

Reduced EEOC charges 95% within one year by establishing strong working relationships with managers.

Served as primary negotiator in collective bargaining during final grievance procedures, preceding arbitration referrals, and mediation/arbitration proceedings.



Baytex, Inc. Baytown, TX

Human Resources Manager

Managed four employees, implementing HR objectives, including medical, employee benefits, attendance, and payroll. Partnered with management on requirement issues, policy implementation, and procedural changes.

Developed manuals & employee management handbook to address issues with benefits, compensation, termination, and drug policies.

Designed and delivered seminars for all 80 units of management-level staff.

Served as mediator during discrimination accusations against management, presenting case to EEOC.

Select Achievements

Led HR team to drive start-up and operations for 31 Burger King Franchises with annual sales of $36M.

Generated $345K in savings by negotiating contract for health insurance plan that reduced employee cost and increased coverage.

Reduced annual turnover rate 65% for hourly workers by leveraging behavioral interview training and establishing employee incentive program.

Secured 96% success rate in resolving unemployment claims.



Olajuwan Group of Companies Houston, TX

Director of Human Resources & Training

Managed eight HR employees while implementing HR policies and programs that aligned organizational goals.

Served as senior member on core management team, reporting directly to CEO.

Select Achievements

Interviewed, recruited, and trained 28 multi-unit supervisors and 350 unit managers.

Reduced management turnover 27.3% and non-management turnover 80%; partnered with operations to create and establish pre-screening tool, succession planning, and reward/recognition programs.


City College of New York New York, NY

Bachelor of Arts, Business and Marketing


Certified Human Resource Generalist, Society for Human Resource Management

Professional in Human Resources (PHR), Society for Human Resource Management

Certified Cultural Diversity Trainer, Department of Justice

Professional Development: FMLA, EEOC, ADA, TITLE VII, OSHA, & Performance Management


Technical: Cronos, ABRA, NovaTime: Employee Management Tracking System (EMTS), Web Personnel Action Notification (Web PAN), Microsoft Word, Excel, PowerPoint, & Access, WordPerfect, Lotus 1-2-3, and SAP

Languages : English, Spanish, Arabic, and Hindi

Affiliations: Society for Human Resource Management (SHRM), Member (1997-Present)

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